Consumer Protection Chapter 2 - Resolving Conflict

<p>To promote and protect the interests of consumers (A)</p> Signup and view all the answers

<p>Publicly shame the business (D)</p> Signup and view all the answers

<p>Encourage negotiation (D)</p> Signup and view all the answers

<p>Misleading pricing information (A)</p> Signup and view all the answers

<p>Enforcing consumer law (A)</p> Signup and view all the answers

<p>Full refund (D)</p> Signup and view all the answers

<p>Full refund (A)</p> Signup and view all the answers

<p>All parties have fulfilled their obligations (D)</p> Signup and view all the answers

<p>Rescind the contract (A)</p> Signup and view all the answers

<p>Rescind the contract (A)</p> Signup and view all the answers

<p>Repair the product (C)</p> Signup and view all the answers

<p>Sue for financial compensation (D)</p> Signup and view all the answers

<p>Compensation can be sought for breaches of warranty. (A)</p> Signup and view all the answers

<p>Rescind the contract and refuse the incorrect product (B)</p> Signup and view all the answers

<p>Unforeseen events that prevent contract completion. (A)</p> Signup and view all the answers

<p>An essential element of the contract. (B)</p> Signup and view all the answers

<p>It is the buyer's responsibility to assess the item critically. (B)</p> Signup and view all the answers

<p>Requesting a court to enforce the agreement. (A)</p> Signup and view all the answers

<p>€2000 (A)</p> Signup and view all the answers

<p>€18 (C)</p> Signup and view all the answers

<p>Ensure products are always discounted (D)</p> Signup and view all the answers

<p>Goods must be as described (C)</p> Signup and view all the answers

<p>Goods must meet minimum quality standards (B)</p> Signup and view all the answers

<p>Repair or replacement of the product (D)</p> Signup and view all the answers

<p>To advise businesses on law implementation (B)</p> Signup and view all the answers

<p>Be aesthetically pleasing (A)</p> Signup and view all the answers

<p>They can be returned with no penalty (B)</p> Signup and view all the answers

<p>Third party intervention (B)</p> Signup and view all the answers

A law protecting consumers from unfair practices.

Providing inaccurate or misleading information about a product or service.

Setting prices deceptively or misleadingly.

Guidelines for fair business conduct.

Advertising that gives a false or misleading impression.

Purchasing from consumers in an aggressive way.

Agency responsible for consumer protection, enforcing laws, and promoting consumer interests in a market.

Processes for addressing consumer issues, using both legislative and non-legislative measures.

A legal concept where a contract becomes impossible or impractical to fulfill due to an unforeseen event, like a fire, death, or bankruptcy.

When one party fails to uphold their obligations as defined in the contract.

An important or essential element of a contract. If a condition is not met, it can lead to a breach of contract.

A legal remedy where a court orders a party to fulfill their part of the contract, rather than simply paying damages.

The ending of a contract, making it no longer legally binding.

A consumer has the right to a full refund if the repair is not satisfactory.

A replacement means getting a completely new product if the fault is serious.

A full refund is entitled if the goods are not of merchantable quality, as described, fit for purpose or as described.

Performance means all parties have completed their agreed obligations, fulfilling the contract.

Both parties mutually agree to end the contract, regardless of whether the purpose was achieved.

If a condition of the contract is broken, the other party can cancel the contract and refuse to fulfill their obligation.

Someone can sue for losses incurred by the other party's breach of contract.

These are actions taken when a contract is broken, like cancelling or seeking compensation.

This act sets out the rights of consumers when buying goods or services. It ensures that goods are of merchantable quality, fit for purpose, as described, and have legal ownership. Services must be provided with due care and diligence and using goods of merchantable quality.

Goods must be of a satisfactory standard and quality, considering their description, price, and other relevant factors. They should not be faulty or defective.

Goods must be suitable for the purpose they are intended for, as advertised or reasonably expected by the consumer.

Goods must match the description provided in advertising, labeling, or through the seller. This includes features, specifications, and quality.

The seller must have the right to sell the goods and the buyer must have the right to possess them without interference.

Consumers have the right to expect goods to be of merchantable quality, fit for purpose, and as described. They also have the right to receive fair treatment in the marketplace, including dealing with complaints.

Retailers have a responsibility to ensure that goods are of merchantable quality, fit for purpose, and as described. They must also deal with customer complaints effectively and treat customers fairly.

Consumers can resolve complaints through various methods such as seeking a repair, a refund, or engaging in mediation or litigation. They can also make a complaint to the CCPC (Consumer and Competition Protection Commission) for support.

Retailers must not use misleading or false signs in advertising or displaying information. This includes inaccurate prices, quantity, or quality claims.

These are written promises from the seller that a product will perform as expected for a certain period. They offer consumers extra protection beyond their statutory rights.