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computer
technical support
customer service
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Full Transcript
### Sometime You Must Escalate A Problem - Every technician does not know how to solve every problem with a computer - Sometimes, a problem needs to be assigned to someone higher in the support chain - If that happens, follow through to make sure the customer and new support person have mad...
### Sometime You Must Escalate A Problem - Every technician does not know how to solve every problem with a computer - Sometimes, a problem needs to be assigned to someone higher in the support chain - If that happens, follow through to make sure the customer and new support person have made contact
