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# The Customer Decides When the Work is Done - When you think a problem is solved, allow the customer to decide when the service is finished - Complete these tasks before closing the call: - Reboot computer to make sure you have not caused a problem with the boot - Allow the customer enough...

# The Customer Decides When the Work is Done - When you think a problem is solved, allow the customer to decide when the service is finished - Complete these tasks before closing the call: - Reboot computer to make sure you have not caused a problem with the boot - Allow the customer enough time to be fully satisfied that all is working - Ask user to verify any restored data - Review service call with the customer - Explain preventative maintenance to the customer