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# What Customers Want: Beyond the Technical Know-How - An IT support technician should commit to providing excellent service and to treating customers as you would want to be treated in a similar situation - It is important to be prepared: - Includes knowing what customers want, what they don't...

# What Customers Want: Beyond the Technical Know-How - An IT support technician should commit to providing excellent service and to treating customers as you would want to be treated in a similar situation - It is important to be prepared: - Includes knowing what customers want, what they don't like, and what they expect from an IT technician