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# Becoming a Competent and Helpful Support Technician - Traits of a competent and helpful technician: - Be dependable and reliable - Keep a positive and helpful attitude - Listening without interrupting your customer - Use proper and polite language - Show sensitivity to cultura...

# Becoming a Competent and Helpful Support Technician - Traits of a competent and helpful technician: - Be dependable and reliable - Keep a positive and helpful attitude - Listening without interrupting your customer - Use proper and polite language - Show sensitivity to cultural differences - Express patience and honor to those with physical disabilities - Take ownership of the problem - Portray credibility - Work with integrity and honesty - Know the law with respect to your work - Dress and behave professionally