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## Planning for Good Service (7 of 8) - Work With a Customer On Site (continued): - When working at a user's desk (continued): - Accept personal inconvenience to accommodate the user's urgent business needs - If user is present, ask before making a software or hardware change -...

## Planning for Good Service (7 of 8) - Work With a Customer On Site (continued): - When working at a user's desk (continued): - Accept personal inconvenience to accommodate the user's urgent business needs - If user is present, ask before making a software or hardware change - Don't disclose information on social media - Your goals can include educating the user as well as repairing the computer - Explain how to fix the problem and walk them through the process if necessary