Adult Academy Overview Quiz.docx

Welcome to The Adult Golf Academy Overview training module. In this course we will start by looking at the impact the Adult Golf Academy can have to your business and your club. We will then explore the range of programs included within The Adult Golf Academy and how these link together. We will...

Welcome to The Adult Golf Academy Overview training module. In this course we will start by looking at the impact the Adult Golf Academy can have to your business and your club. We will then explore the range of programs included within The Adult Golf Academy and how these link together. We will then explore one of the key components of the adult coaching relationship and the programs, which is how you can effectively measure, track, and record progress. Next, we will provide an overview of the support available to you and finally we will outline the next steps you need to take to continue your training journey. The Adult Golf Academy Programs will have a significant role to play within your business and your club. It will drive huge value ensuring that it makes a significant impact to each stakeholder. The Adult Academy programs offers an opportunity to drive high revenue into your coaching business. It will allow you to interact with a broad range of clients and deliver diverse coaching opportunities. You will build deep relationships with your clients and ultimately enjoy the role you play at your club. The Adult Golf Academy programs will deliver immense value to your club including driving retention of customers, their on site spend and new customer growth. Your club will feel reassured that their customers are being managed effectively through the knockout coaching experience you are delivering. Through the diverse range of programs on offer and the coaching experience you are delivering, your students will see their game develop, create strong social connections with others and ultimately feel engaged in activity at your club. The needs of each adult within your programming will be unique, however, each of the programs and experiences you offer should ultimately lead to the customer being highly active and engaged in life at your facility and the game of golf. As we have demonstrated this will delivery immense value to each stakeholder. The output of adult programming includes creating highly engaged and active customers that will become lifelong customers to you and your club. The adult and their families experience of the programs and life at the club will drive a lifelong positive brand affinity with your business. Golf has a key role to play in creating positive experiences for all, providing engagement in sport to drive an active and healthy lifestyle, and make a positive impact in society. The family and the adults experience at the club will drive a positive reputation of your club in your local community. Finally, the programmes and activity at your club will help drive continued footfall and participation through future generations. The Adult Academy Programs have been built using a number of key principles which we know will ultimately deliver enormous results to your business, your club and your customers and the core output of highly active and engaged students. The structure of the programs, supporting resources and the impact you will have are aligned to a number of key principles. Adults engaged in your program will want to develop and harness social connections. This is vital for keeping those engaged in activities and ultimately life at the facility beyond programming activities. The adult engaged in programing will expect to access high quality coaching. Through the programs, you will be able to deliver a high quality coaching experience which will develop their games and enjoyment of playing. We believe that the coaching experience goes beyond technical coaching and the transactional relationship during the lesson. You should manage the relationship with the customer at every step. The programs you offer should cater for customers with diverse goals, abilities and lifestyles. The programs are designed to cater for these needs to ensure that as many customers as possible can find opportunities that suit their needs. To develop the students game, and to get them active and engaged you need to be the guide who manages their journey at every stage. You will be able to measure, track and reward progress at every step as well as navigate the students to the next step on their journey. There are a range of programs which can be delivered to adults at your club. The specific programs are designed to activate and then engage adults into long term coaching activity. The exact programs you choose to deliver will depend on the needs of your business, club and customer base. Those programs in the Activate Phase are designed to provide your customers with a taste of the programs you offer and enable the coach to recommend the most appropriate coaching opportunity that will help the student to achieve their goals in Phase 3. The Play 9 activation event is a key component of the Active Customer Management model. It is designed as a vehicle for the coach to engage with students in their care list and specifically those who are identified most at risk of becoming disconnected from life at the club. It is not designed as a coaching opportunity but a chance for the customer to spend time with the coach on the course in a private or group setting. It is primarily designed to help the customer build connections to the professional and ultimately back to the club. Play 9's can be offered on a private or group basis. The group options include up to 3 customers playing with the coach over the course of 9 holes. Under the AMM model, each coach is prescribed a care list of customers to build relationships with and ultimately connect wIth and engage them back into life at the club. Play 9\'s are not a substitute for an on course playing lesson. It is designed specifically to put the golf instructor at the forefront of developing relationships with customers, understand their needs and then direct them to suitable opportunities at the facility which may include golf, social or coaching opportunities. Play 9's output is to gain connection with the customer and integrate them into the club with opportunities that suit their needs. However, a good output is to ensure the customer leaves with simple advice to improve their game or experience on the course. Better is to setup an introduction to other members and best is to get them engaged at a social or golf event at the club. The assessment is a chargeable or free session designed for you to develop a social connection with a student, learn more about their goals and direct them to the most suitable next step within the coaching journey. It should be marketed and delivered as an opportunity for students to meet the coach, discuss their golfing aspirations and then allow the coach to prescribe a suitable further opportunity within the coaching journey to help them achieve their goals. It is your choice to decide if the assessment is offered for free or on a chargeable basis. It is vital that whichever option you chose, the customer understands it is an opportunity to meet the coach, discuss their needs and not receive free coaching. Assessments should be offered on a private basis to clients. This is vital so that you can understand the needs of the customer and direct them to the most appropriate coaching opportunities. It is up to you to decide on the duration of the assessment you would like to offer depending on your needs and the further programming opportunities available. However, we recommend that assessments should be a minimum of 30 minutes to allow enough time to build a strong relationship with the customer. The assessment will primarily be a stepping stone into directing the customer into one of the Adult Social Group Coaching Opportunities or Private Coaching Plans. A vital component of an assessment is to discover prior to the session a background to the customers needs and goals. This will help you to determine the appropriate settings for their assessment such as on the course or the driving range. Golf Schools provide customers with an opportunity to develop their skills across a range of coaching-focused events. They are designed to activate your customers and act as a building block for further programming at your club. Golf Schools are delivered in groups, with a maximum of six participants. This will provide an opportunity to socially integrate customers at your club while developing their skills. Golf Schools are available in either half-day or full-day options across a range of topics. The half-day options are 3 hours in duration, whereas the full-day option should be delivered over 7 hours, inclusive of a break for lunch. The Golf School options across the two durations are tailored to specific themes within the game. This includes short game, putting, swing, as well as time on the course. Golf Schools are primarily aimed at club-ready golfers at your club, and not those new to the game. They are an opportunity for customers to receive coaching from you and therefore the events should be focussed on game development and not just directing students to the next step on their coaching journey. You should also direct the a golf school attendee into one of the Adult Social Group Coaching Opportunities or Private Coaching Plans you are offering to suit their needs. The Learn to Play Golf Experience Day is a taster opportunity across a variety of durations options giving those new to the game an opportunity of learning and playing the game at your facility and a window into the 3 Level Program. Golf Experiences are delivered in groups, with a maximum of 6 participants. This will provide opportunity to socially integrate new golfers into the club and know that they are on the journey with others of a similar ability. Golf Experiences can be delivered over 60 minutes, 90 minutes or 3 hours depending on the needs of your club. Participants will have the opportunity to learn some of the skills they will need to play golf, and crucially have the opportunity to play on the golf course in a fun team scramble, to give them a taste of the real game of golf. Golf Experiences are designed so that participants can get an experience of learning all parts of the game and will experience playing golf on the course in a fun team scramble format. Golf Experiences are aimed at customers who have little or no previous experience of playing the game and are therefore at the same stage of their journey. An attendee of a golf experience should ideally be directed into the Learn to Play Golf 3 Level program. Phase 3 is about providing coaching opportunities and engagement activities that will develop the customers game, drive social connections and integrate them into the club. This is where we want to keep all of our customers, completely engaged in activity at the club and coaching. Customers can utilize specific programs here to suit their needs and they are designed to facilitate long term retention and game progression. Each program connects and acts as a stepping stone from programming at Phase 2. The Learn to Play Golf program is an innovative program that provides a 3 Level progression for those new to the game including themed classes and on course opportunities. It gives students the opportunities to develop the skills, experience, knowledge and social connections to become club and Course Ready. There are 3 distinct levels of classes. Each of the classes in each level are themed to a specific learning outcome with on course opportunities built in. Each week there can be weekly practice club opportunities across three skill categories. This is an opportunity for those on the program at any level to develop social connections and practice their skills with the support of a coach. A supervized chargeable on course events is built into the program, allowing participants to experience playing on the course with others via an ability based system to playing the course. To track participants progress, a 3 step progression pathway has been built so that the coach and the participants know when they have the tools they need to play the course and be at the club with confidence. A range of skills challenges are also provided and included in the classes to help the coach and student track their journey through the pathway. Level 1 is targeted at students getting started and becoming comfortable with golf, and to have fun with new friends. This level includes four Introduction Classes across a broad range of skills including an opportunity to experience the course. Level 2 is the progression from Level 1 and is designed to help participants to become confident out on the course while adding skills to their game. This includes eight intermediate classes and two further opportunities to play the golf course. Level 3 is the final level of the program designed to help participants make golf their thing with a new group of friends. This level is the progression from Level 2 and includes eight more advanced classes with further opportunities on the course. The Social Coaching programs are group based coaching opportunities designed specifically with a social element. They are designed to be a supplementary opportunities to other programs as well stepping stone options from the activation events in Phase 2. All programs have a coaching focus designed to drive game development of students and strong social connections. All programs are conducted in group settings to help create social connections, with participant numbers varying based on the specific program type. This part of the coaching journey offers you flexibility. You can choose the programs you want to provide, aligning them with your customer needs, coaching team, and club objectives. All programs are intentionally designed to align with specific outcomes, whether it\'s improving a skill or reaching a scoring goal. There are three programs within Social Group coaching, each with a unique structure and purpose. Each program offers specific implementation choices for your club. The first Social Group Coaching program is the Scoring school. This is a subscription based program designed to develop social connections and game development for those students looking to achieve a specific scoring goal on the golf course. Students should subscribe to one of the five scoring schools but are able to transition across the scoring goals as they progress. The Scoring School programs are recommended to be offered on a monthly subscription basis across the five program options inclusive of the program elements. Including within the monthly subscription is three program elements. This includes attendance of a weekly skill based class, challenge club session and monthly supervised on course scoring event. All the Scoring School programs elements are delivered on a group basis to help drive social connections opportunities alongside game development. The Skills Pathway program is designed to provide a group based coaching opportunity covering specific skills within the game over 12 weeks of program content. The exact Skills Pathway program you decide to offer is dependant on the needs of your facility, customers and coaching team. There are a variety of programs that you can offer across a range of skills such as "Become a Driving Wizard", "Become a Short Game Wizard" and more. All of the Skills Pathway options are built over 12 weeks of content split across 3 progressive levels. Each level consists of 4 weeks of classes. Students can attempt the 3 levels in order or jump in at the level right for them. It is up to your to decide on the program you offer and how regularly they occur. The exact Skills Pathway programs you offer at your club and when this is delivered will be specific to your needs and the needs of your student base. All the Skills Pathway program elements are delivered on a group basis to help drive social connection opportunities alongside game development. The final social group coaching program are Practice Clubs. These are designed to provide a group based opportunity for customers to develop their skills through effective practice and additional access to a coach. Practice clubs are primarily a supplementary opportunity to other programing as well as an added value benefit to private coaching plans. Practice clubs can be adapted to the needs of your club, customers and programs. They can be delivered broadly to all customers regardless of ability or be targeted through specific practice clubs for learners and club level golfers. All the practice clubs are delivered in groups of up to 12, designed to facilitate social connections. The practice clubs focus on specific skills using effective practice opportunities includes game stations, challenges and practice drills. Practice clubs are the perfect supplementary opportunity for those enrolled on other programming, giving access to further coaching and practice time in an effective supervised environment. Practice club access is baked into the Private Coaching plans as an added value element. These customers should be urged to engage in practice clubs to drive their game development. Private coaching plans are designed to help students improve their game through private instruction. Plans are available on a one off or subscription basis with built in goal settings, coaching time and group practice club attendance. The plans prescribed to each student will be based on the goals agreed. Each of the plans available include a range of coaching time. The coach and student can utilise the time across any area of the game to suit the agreed goals and can be used flexibly from session to session. Coaching plans are delivered across a number of time periods, with the option chosen dependant on the goal agreed. All coaching plans give customers access to weekly practice clubs recommended to be free of charge. This will help to drive effective practice time and game development alongside coaching plan lessons. Customers can purchase coaching plans under a one off payment upfront, or using a subscription based method therefore offering flexibility to suit the needs and lifestyle of each customer. Tracking progress is one of the most important elements of the Orbis Programs and it's value cannot be underestimated. To deliver an effective adult coaching experience, managing the journey of a student is of vital importance. As a coach, you need to be able to track the progress of your students, This will enable you to direct them to suitable further coaching opportunities as they progress. It will help you to benchmark improvements and checkpoint progress. You will be able to motivate the students with recognition of their progress and know that your coaching strategies are working. Adults will want to enjoy playing and learning the game but is is vital that they see progress at every step. Ensuring that customers can clearly track progress will help them to visualise the progress they have made. It will help them to have the tools to practice effectively to track improvement independently. Earning recognition for their success will also help to motivate and engage them with their development. Central to tracking an adults progress through the variety of programs and their coaching relationship with you, it is vital the mechanisms are in place to measure, record and then recognise progress. Our adult programs and the supporting resources have been built to allow you to meet these needs at every stage. An Adults progress can measured through a number of skills based challenges which can be attempted during programs and lessons, as well as independently by the customer. Additional features within our seamlessly integrated GLF Connect system allows you to measure progress at every step. The adults journey through the programs can be tracked through physical resources and in-app features such as the My Game + feature within GLF Connect and the integrated Media feature. Through the my game + feature students can also earn recognition of the progress through in-app virtual rewards. During the adult programing journey, customers can attempt challenges across a number of skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their goals and aspirations. There are two categories of skills based challenges that have been designed to focus on customers who are enrolled in specific adult coaching programs. The scoring goal challenges are built to be integrated into the adult group coaching programs and provide a supplementary element for students enrolled in private coaching plans. Customers can attempt challenges across the four skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their scoring goal. The challenges have been designed over five Scoring Goal levels. This allows students to identify and track their skill progress within each category and each skill relative to score on the golf course. Students enrolled on the Learn to Play Golf 3 Level program can attempt challenges across the four skill elements within one of the learning outcomes within the program. The challenges have been designed over 3 levels, to link directly to the progression pathway for assessing the learners journey towards becoming Club and Course Ready. Students can also track their progress to develop all of the skills, knowledge and experience to become Club and Course ready across three criteria and levels. This component of the progress tracks progress in attendance of lessons, developing on course experience and ultimately the score they can achieve on the course. Students are able to view, record and track their progress through the Scoring Goal and Learn to Play Golf challenges via the My Game + feature on the GLF Connect App. On the app they can navigate to the the Scoring Goal and Learn to Play Golf My Game + program. Students can select the progress wheels and then navigate each level, category and skill and then view all of the information relating to the challenge. Challenges can then be recorded and the app will automatically update the progress wheel to allow students to clearly see their journey through the programs. Students are able to access additional features such as being able to track and record on course scores. Within each of the my Game + programs students are able to visit the On Course Tracking tile and then log scores using the scoring wizard and see a history of their scores. Student can earn virtual rewards via the GLF Connect app on their journey through the Scoring Goal and LTPG programs. These rewards act as recognition of the adults progress through the programs and adds an engaging element to the programs. Depending on the programs the students is engaged in, virtual rewards can be earned for successful completion of a challenge within a skill category and level. On completing all of the challenges across a category students can earn their Level Rosettes. On completion of all of the challenges across each skill category, the student will earn their Scoring Goal Trophies and Certificates. Additionally to the Skill based challenges built into the program and trackable via the My Game + feature, the customers progress can also be measured and tracked via the GLF Connect system features. As an added value benefit, customers are able to utilise the GLF Connect system and their are specific features that can be utilised the manage the customers journey. The coach can analyse the students swing and provide a voiceover recording. Recording\'s and media files can be shared with students and assigned to a media feed or tagged to a specific lesson. Additional media types including notes, images and audio notes can also be shared. Furthermore, coach and students can comment and messaging on media to drive the coach and student relationship outside of lessons. Supporting you to deliver every component of the programs is essential to it's success and we are providing you with a range of supporting tools, technology and resources to help you succeed. The Coaches toolbox is accessible via the GLF Connect system. It includes a number of supporting resources to help you deliver the adult programs. This includes a number of training modules, guides to help launch your programs, as well as marketing and communication templates and more. You can access our Marketing Toolbox built via Canva. This includes a range of editable flyers tailored to each program that can be customised to your business. Our proprietary software will help you bring your programs to life. GLF Connect is available via the web and mobile apps for iOS and Android. You can access a range of features including online booking system and scheduling, class management and much more. My Game + gives you and student the ability to track progress through the programs. It Includes engaging progress wheels, viewable skills challenges and virtual rewards as well as additional features to add value to the coaching experience. The Coaches toolbox is accessible via the GLF Connect system. It includes a number of supporting resources to help you deliver your programs. Via the toolbox you can navigate each of the Adult programs and the Scoring Goal Challenges to access a number of resources. Within each program page you can access a training module giving you all the knowledge you need. You can track your training progress and pick this up at any time via our learning management system. View and download our step by step guides to help you complete the most important tasks for every stage of implementation as well as help you find the supporting resources linked to each step. Learn how to schedule your programs via GLF Connect with our scheduling videos and access a number of template communication resources linked to the communication and delivery week steps of implementation. Within each program, you can access an extensive range of plans to deliver your classes and events including the equipment required, timetable and recommended practice games, drills and challenges. View a range of resources to support you with the delivery of your programmes on a day to day basis including a library of games, challenge resources, scorecards and more. You can access our Marketing Hub built via Canva through the Coaches Toolbox. On each of the program pages you can view example flyers and marketing content for each program demonstrating how to effectively market your program. Via Canva, you can access a range of marketing templates tailored to each of the programs that can be customised to your business. Our Marketing Hub includes editable flyers which are ideal for printing locally at your club, using in your marketing campaigns or sharing digitally with your customers. Flyers are available across each of the adult programs to help you market your programs, inform your customers and generate more leads. Utilise Welcome Guides which can be shared with participants on sign up to your programs. This will add a professional touch to your program as well providing education and crucial information. Finally you can also access a range of supporting resources such as scorecards for your on course events and communication templates adding a professional feel to your program experience. Within Canva you can utilise multiple features such as being able to access our brand kit with colour palette, icons and images, You can also add your business logo, imagery and contact information. You are able to customize these templates with specific dates, times and pricing. Once complete, you can export your designs to share virtually or to send to print. The GLF Connect system will be central to the delivery of your programs. The GLF Connect system will allow you to bring your programme to life, manage your activity on the go and connect with your customers. The system is extensive and has many features to power your programmes. Some of the key features within the system that will help drive the programme success includes schedule management. This will help to put your programme plan to life as well as view and organize your schedule on the go. You can showcase your classes and events as well as enable customers to book online reducing admin time for you. Communicate with your programme attendees by using in built email messaging straight from your schedule. Track and measure your programme activity with reporting and insights. Build your programs with our powerful class management features and activate a number of features to help you tailor your programs to your businesses needs. You can manage your program and connect with your programme attendees on the go with the IOS and Android App. The my game + feature gives you and your customers the ability to track progress through the programs. It Includes engaging progress wheels, viewable skills challenges and virtual rewards as well as additional features. My Game + engages your students with the game and is seamlessly integrated into the GLF Connect system via our Mobile Apps available for both iOS and Android users. As a coach you are able to oversee challenge and score verifications and finally, there is an on course tracking feature for monitoring on course performance. Now that you understand the Adult Academy programs, the impact it can make to your business and the specific programs available to you there are some vital next steps we recommend you take. Firstly, you need to assess your adult programming needs in order to decide on the specific programs to implement at your club. This will vary depending on your current programing activity, your customer base, the needs of your club and coaching availability. You should decide on the most impactful programs to implement to start with and work with your club to ensure your objectives are aligned. Once you decide on the programs you are going to implement, you should complete the specific program training modules. These modules will help you to gain a deeper understanding of each program as well how to schedule, price and ultimately implement the programs. Finally, after you complete the training modules, the six step by step guides will walk you through the most important tasks for each step of implementation. These guides importantly link to together all of the supporting resources at the right time on your implementation journey. You can find each of the program training modules within the Coaches Toolbox. Our integrated Learning Management System will save your progress so you can pick up the module at any time as well as view your progress through the Adult Academy Training. The first step is to Select the Adult Academy from the Main Menu or Overview Page. Next you can then complete your program training module by selecting the specific programs available. Thank you for watching this Adult Golf Academy overview training module.