Standard for Change Management (ACMP) 2023 PDF

A publication of: The Association of Change Management Professionals® (ACMP®) Standard for Change Management© and ACMP Change Management Code of Ethics FIRST EDITION Printed with the support of the following companies: Copyright © 2023 Association of Change M...

A publication of: The Association of Change Management Professionals® (ACMP®) Standard for Change Management© and ACMP Change Management Code of Ethics FIRST EDITION Printed with the support of the following companies: Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved  Table of Contents PART I: STANDARD FOR CHANGE MANAGEMENT© 1 Disclaimer and Notice 2 Foreword 3 Acknowledgements 4 Introduction 5 1 Scope 5 2 Normative References 5 3 Terms & Definitions 6 3.1 Adoption 6 ϞѬϝ ŃƏŃɛǖ 6 3.3 Change 6 3.4 Change Impact 6 3.5 Change Management 6 3.6 Change Risk 6 3.7 Change Saturation 6 3.8 Competency 7 3.9 Engagement 7 3.10 Governance 7 3.11 Outcome 7 3.12 Readiness 7 3.13 Resistance 7 3.14 Sponsor 7 3.15 Stakeholder 7 3.16 Sustainability 7 3.17 Vision 7 4 Concepts 8 4.1 Change is a Process 8 4.2 Relationship to Strategic Planning 9 4.3 Types of Organizational Change 9 4.4 Relationship to Project Management 10 4.5 Organizational Change and Individual Change 11 4.6 Change Management Roles and Responsibilities 11 4.7 Organizational Alignment and Change Management 12 5 Change Management Process 13 5.1 Evaluate Change Impact and Organizational Readiness 14 ϠѬϜѬϜ 'ŃɛƏŃǖŦŃ ŦĘƏŞŃ 15 ϠѬϜѬϝ 'ŃǖŃǁƍūƏŃàŦǼǖŦŃ ŦĘƏŞŃūlj¬ŃǀǞūǁŃĻ 15 Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved  ϠѬϜѬϞ 'ŃǵŃƄƛƾĘ ƄŃĘǁßūljūƛƏŝƛǁǖŦŃJǞǖǞǁŃ´ǖĘǖŃ 16 ϠѬϜѬϟ XĻŃƏǖūŝǼKƛĘƄljѠ†ijŽŃĴǖūǵŃljѠĘƏĻ´ǞĴĴŃljlj ǁūǖŃǁūĘ 16 ϠѬϜѬϠ XĻŃƏǖūŝǼ´ƾƛƏljƛǁljĴĴƛǞƏǖĘijƄŃŝƛǁǖŦŃ ŦĘƏŞŃ 16 ϠѬϜѬϡ XĻŃƏǖūŝǼ´ǖĘƁŃŦƛƄĻŃǁljɈŃĴǖŃĻijǼǖŦŃ ŦĘƏŞŃ 17 ϠѬϜѬϢ ljljŃljljǖŦŃ ŦĘƏŞŃXƍƾĘĴǖ 17 ϠѬϜѬϣ ljljŃljljƄūŞƏƍŃƏǖƛŝǖŦŃ ŦĘƏŞŃǶūǖŦ†ǁŞĘƏūȆĘǖūƛƏĘƄ´ǖǁĘǖŃŞūĴ†ijŽŃĴǖūǵŃlj  ĘƏĻ©ŃǁŝƛǁƍĘƏĴŃxŃĘljǞǁŃƍŃƏǖ 18 ϠѬϜѬϤ ljljŃljlj1ǻǖŃǁƏĘƄJĘĴǖƛǁljǖŦĘǖxĘǼɈŃĴǖ†ǁŞĘƏūȆĘǖūƛƏĘƄ ŦĘƏŞŃ 19 ϠѬϜѬϜϛ ljljŃljlj†ǁŞĘƏūȆĘǖūƛƏ ǞƄǖǞǁŃҌljҍ¬ŃƄĘǖŃĻǖƛǖŦŃ ŦĘƏŞŃ 19 ϠѬϜѬϜϜ ljljŃljlj†ǁŞĘƏūȆĘǖūƛƏĘƄ ĘƾĘĴūǖǼŝƛǁ ŦĘƏŞŃ 20 ϠѬϜѬϜϝ ljljŃljlj†ǁŞĘƏūȆĘǖūƛƏĘƄ¬ŃĘĻūƏŃljljŝƛǁ ŦĘƏŞŃ 20 ϠѬϜѬϜϞ ljljŃljlj ƛƍƍǞƏūĴĘǖūƛƏzŃŃĻljѠ ƛƍƍǞƏūĴĘǖūƛƏ ŦĘƏƏŃƄljѠĘƏĻijūƄūǖǼǖƛ  'ŃƄūǵŃǁlŃǼxŃljljĘŞŃlj 21 ϠѬϜѬϜϟ ljljŃljljnŃĘǁƏūƏŞ ĘƾĘijūƄūǖūŃlj 22 ϠѬϜѬϜϠ ƛƏĻǞĴǖ ŦĘƏŞŃ¬ūljƁljljljŃljljƍŃƏǖ 22 5.2 Formulate the Change Management Strategy 22 ϠѬϝѬϜ 'ŃǵŃƄƛƾǖŦŃ ƛƍƍǞƏūĴĘǖūƛƏ´ǖǁĘǖŃŞǼ 25 ϠѬϝѬϝ 'ŃǵŃƄƛƾǖŦŃ´ƾƛƏljƛǁljŦūƾ´ǖǁĘǖŃŞǼ 26 ϠѬϝѬϞ 'ŃǵŃƄƛƾǖŦŃ´ǖĘƁŃŦƛƄĻŃǁ1ƏŞĘŞŃƍŃƏǖ´ǖǁĘǖŃŞǼ 27 ϠѬϝѬϟ 'ŃǵŃƄƛƾǖŦŃ ŦĘƏŞŃXƍƾĘĴǖĘƏĻ¬ŃĘĻūƏŃljlj´ǖǁĘǖŃŞǼ 28 ϠѬϝѬϠ 'ŃǵŃƄƛƾǖŦŃnŃĘǁƏūƏŞĘƏĻ'ŃǵŃƄƛƾƍŃƏǖ´ǖǁĘǖŃŞǼ 28 ϠѬϝѬϡ 'ŃǵŃƄƛƾǖŦŃxŃĘljǞǁŃƍŃƏǖĘƏĻŃƏŃɛǖ¬ŃĘƄūȆĘǖūƛƏ´ǖǁĘǖŃŞǼ 30 ϠѬϝѬϢ 'ŃǵŃƄƛƾǖŦŃ´ǞljǖĘūƏĘijūƄūǖǼ´ǖǁĘǖŃŞǼ 31 5.3 Develop the Change Management Plan 32 ϠѬϞѬϜ 'ŃǵŃƄƛƾĘ ƛƍƾǁŃŦŃƏljūǵŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ƄĘƏ 32 ϠѬϞѬϝ XƏǖŃŞǁĘǖŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖĘƏĻ©ǁƛŽŃĴǖxĘƏĘŞŃƍŃƏǖ©ƄĘƏlj 39 ϠѬϞѬϞ ¬ŃǵūŃǶĘƏĻƾƾǁƛǵŃǖŦŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ƄĘƏūƏ ƛƄƄĘijƛǁĘǖūƛƏǶūǖŦ  ©ǁƛŽŃĴǖnŃĘĻŃǁljŦūƾ 40 ϠѬϞѬϟ 'ŃǵŃƄƛƾJŃŃĻijĘĴƁxŃĴŦĘƏūljƍljǖƛxƛƏūǖƛǁ©ŃǁŝƛǁƍĘƏĴŃǖƛ©ƄĘƏ 40 5.4 Execute the Change Management Plan 40 ϠѬϟѬϜ 1ǻŃĴǞǖŃѠxĘƏĘŞŃѠĘƏĻxƛƏūǖƛǁXƍƾƄŃƍŃƏǖĘǖūƛƏƛŝ ǖŦŃ ŦĘƏŞŃ  xĘƏĘŞŃƍŃƏǖ©ƄĘƏ 41 ϠѬϟѬϝ xƛĻūŝǼǖŦŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ƄĘƏĘlj¬ŃǀǞūǁŃĻ 47 ϠѬϠ ƛƍƾƄŃǖŃǖŦŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ1Ɉƛǁǖ 48 ϠѬϠѬϜ 1ǵĘƄǞĘǖŃǖŦцǞǖĴƛƍŃŞĘūƏljǖǖŦцijŽŃĴǖūǵŃlj 48 ϠѬϠѬϝ 'ŃljūŞƏĘƏĻ ƛƏĻǞĴǖnŃljljƛƏljnŃĘǁƏŃĻ1ǵĘƄǞĘǖūƛƏĘƏĻ©ǁƛǵūĻѬŃljǞƄǖljǖƛ  1ljǖĘijƄūljŦXƏǖŃǁƏĘƄŃljǖ©ǁĘĴǖūĴŃlj 48 ϠѬϠѬϞ KĘūƏƾƾǁƛǵĘƄŝƛǁ ƛƍƾƄŃǖūƛƏѠÁǁĘƏljŝŃǁƛŝ †ǶƏŃǁljŦūƾѠĘƏĻ¬ŃƄŃĘljŃ  ƛŝ ¬ŃljƛǞǁĴŃlj 50 Appendix A: ACMP Statement of Change Management 51 Appendix B: Process Groups Mapped to Subject Groups 54 5.1 Evaluate Change Impact and Organizational Readiness 55 5.2 Formulate the Change Management Strategy 56 5.3 Develop the Change Management Plan 57 Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved  5.4 Execute the Change Management Plan 58 ϠѬϠ ƛƍƾƄŃǖŃǖŦŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ1Ɉƛǁǖ 59 Change Initiative Scope 60 Communication 61 Leadership/Sponsorship Engagement 61 Learning and Development 62  xŃĘljǞǁŃƍŃƏǖĘƏĻŃƏŃɛǖ¬ŃĘƄūȆĘǖūƛƏ 62 Resource Management 63 Risk Management 63 Stakeholder Management and Engagement 64 Sustainability 64 PART II: ACMP CHANGE MANAGEMENT CODE OF ETHICS 65 Alignment to ACMP’s Vision 66 I. Purpose of ACMP’s Code of Ethics 66 II. Alignment of ACMP’s Ethics to the Change Management Standard 66 III. Scope of Coverage 67 Structure of the Code 67 Mandatory Conduct 67 IV. ACMP Ethical Standards 67 4.1 Duty of Honesty 67 SƛƏŃljǖǼūƏ ƛƍƍǞƏūĴĘǖūƛƏlj 67 SƛƏŃljǖǼūƏ ƛƏĻǞĴǖĘƏĻŃŦĘǵūƛǁ 68 4.2 Duty of Responsibility 68 4.3 Duty of Fairness 69 4.4 Duty of Respect 70 4.5 Duty of Advancing the Discipline & Supporting Practitioners 70 V. Adjudication and Appeals Process 71 Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved  Standard for Change Management© Part I: Standard for Change Management© Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 1  Standard for Change Management© Disclaimer and Notice ÁŦŃūƏŝƛǁƍĘǖūƛƏūƏǖŦūljƾǞijƄūĴĘǖūƛƏǶĘljĴƛƏljūĻŃǁŃĻǖŃĴŦƏūĴĘƄƄǼljƛǞƏĻijǼǖŦŃĴƛƏljŃƏljǞljƛŝ ǖŦƛljŃ ǶŦƛŃƏŞĘŞŃĻūƏǖŦŃĻŃǵŃƄƛƾƍŃƏǖĘƏĻĘƾƾǁƛǵĘƄƛŝǖŦŃĻƛĴǞƍŃƏǖĘǖǖŦŃǖūƍŃƛŝūǖljĴǁŃĘǖūƛƏѬ ƛƏljŃƏljǞljĻƛŃljƏƛǖƏŃĴŃljljĘǁūƄǼljūŞƏūŝǼǞƏĘƏūƍƛǞljĘŞǁŃŃƍŃƏǖĘƍƛƏŞǖŦŃƾĘǁǖūĴūƾĘƏǖljūƏǖŦŃ ĻŃǵŃƄƛƾƍŃƏǖƛŝǖŦūljĻƛĴǞƍŃƏǖѬ ÁŦŃljljƛĴūĘǖūƛƏƛŝ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ǁƛŝŃljljūƛƏĘƄlj‫מ‬Ҍ x©‫מ‬ҍ´ǖĘƏĻĘǁĻŝƛǁ ŦĘƏŞŃ xĘƏĘŞŃƍŃƏǖ©ѠŦŃǁŃūƏǁŃŝŃǁǁŃĻǖƛĘlj x©Ҿlj´ǖĘƏĻĘǁĻѠǶĘljĻŃǵŃƄƛƾŃĻǖŦǁƛǞŞŦĘǵƛƄǞƏǖĘǁǼ ĴƛƏljŃƏljǞljljǖĘƏĻĘǁĻljĻŃǵŃƄƛƾƍŃƏǖƾǁƛĴŃljljѬÁŦūljƾǁƛĴŃljljijǁūƏŞljǖƛŞŃǖŦŃǁǵƛƄǞƏǖŃŃǁljĘƏĻѲƛǁ ljŃŃƁljƛǞǖǖŦŃǵūŃǶljƛŝƾŃǁljƛƏljǶŦƛŦĘǵŃĘƏūƏǖŃǁŃljǖĘƏĻƁƏƛǶƄŃĻŞŃūƏǖŦŃǖƛƾūĴĴƛǵŃǁŃĻijǼǖŦūlj ƾǞijƄūĴĘǖūƛƏѬƄǖŦƛǞŞŦ 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ĴūǁĴǞƍljǖĘƏĴŃѬXƏŝƛǁƍĘǖūƛƏĘƏĻƛǖŦŃǁljǖĘƏĻĘǁĻljƛƏǖŦŃǖƛƾūĴĴƛǵŃǁŃĻijǼǖŦūljƾǞijƄūĴĘǖūƛƏƍĘǼ ijŃĘǵĘūƄĘijƄŃŝǁƛƍƛǖŦŃǁljƛǞǁĴŃljѠǶŦūĴŦǖŦŃǞljŃǁƍĘǼǶūljŦǖƛĴƛƏljǞƄǖŝƛǁĘĻĻūǖūƛƏĘƄǵūŃǶljƛǁ ūƏŝƛǁƍĘǖūƛƏƏƛǖĴƛǵŃǁŃĻijǼǖŦūljƾǞijƄūĴĘǖūƛƏѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 2  Standard for Change Management© Foreword őłƯơžƣůĥƣǞǞƯłžĥǫžƯƣƯŮ Ÿĥƣůő}ĥƣĥůőơőƣǫ¯ǖƯŮőǞǞžƯƣĥƘǞؕӪ őǖǫžŮžőʼn Ÿĥƣůő}ĥƣĥůőơőƣǫ¯ǖƯŮőǞǞžƯƣĥƘ‫ؗ‬Ҫ }¯‫ؗ‬ҫȐĥǞĥǓǖƯŮőǞǞžƯƣĥƘŸžůŸƘžůŸǫŮƯǖ ơő҂ÇŸő }¯őȕĥơžǞǖžůƯǖƯdzǞĥƣʼnǫŸƯǖƯdzůŸĥƣʼnžǞŁĥǞőʼnƯƣǫŸőºǫĥƣʼnĥǖʼnŮƯǖ Ÿĥƣůő}ĥƣĥůőơőƣǫؔĥƣʼnłƯʼnőƯŮőǫŸžłǞ҂\dzǞőʼnǫŸőºǫĥƣʼnĥǖʼnؔĥƣʼnǫŸő }¯ ƘőĥǖƣžƣůǖőǞƯdzǖłőǞǫƯŸőƘǓơőǞǫdzʼnȖĥƣʼnʼnőőǓőƣőʼnơȖdzƣʼnőǖǞǫĥƣʼnžƣůƯŮłŸĥƣůő ơĥƣĥůőơőƣǫ҃őȏőƣĥŮǫőǖơƯǖőǫŸĥƣЇЄȖőĥǖǞƯŮȐƯǖƔžƣůǓǖƯŮőǞǞžƯƣĥƘƘȖžƣǫŸő ʼnžǞłžǓƘžƣő҂\ƣʼnőőʼn҃žǫžǞĥǓǓĥǖőƣǫĥǫŮžǖǞǫůƘĥƣłőǫŸĥǫǫŸőºǫĥƣʼnĥǖʼnžǞĥ łƯơǓǖőŸőƣǞžȏőůdzžʼnőǫƯƘőĥʼnžƣů҃őȕőłdzǫžƣů҃ĥƣʼnơĥžƣǫĥžƣžƣůłŸĥƣůő҃ȐŸžłŸȐžƘƘ ŁőƣőŮžǫĥƣȖǓǖƯŮőǞǞžƯƣĥƘžƣȏƯƘȏőʼnžƣłŸĥƣůő҂ӿ\ǫžǞƣƯȐƯƣʼnőǖŸƯȐǫŸƯǖƯdzůŸǫŸő 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ŮƯǖӎǓǖƯŮžǫ҃ƣƯƣӎǓǖƯŮžǫ҃ĥłĥʼnőơžł҃ǞơĥƘƘӎǫƯӎőȕǫǖőơőƘȖӎƘĥǖůőŁdzǞžƣőǞǞőǞ҃ĥƣʼnžƣǫőǖƣĥƘƯǖůĥƣžȠĥǫžƯƣĥƘǖƯƘőǞ҂ LdzǖǫŸőǖ҃łƯƣǞdzƘǫĥƣǫǞŮǖƯơĥʼnƐĥłőƣǫʼnžǞłžǓƘžƣőǞ҃ǞdzłŸĥǞ¯ǖƯƐőłǫ}ĥƣĥůőơőƣǫ҃‹ǖůĥƣžȠĥǫžƯƣĥƘ 'őȏőƘƯǓơőƣǫ҃sőĥʼnőǖǞŸžǓ'őȏőƘƯǓơőƣǫ҃ ƯĥłŸžƣů ƯơơdzƣžłĥǫžƯƣǞ҃sőĥǖƣžƣůĥƣʼnVdzơĥƣ²őǞƯdzǖłőǞ҃ ŸĥȏőĥʼnƯǓǫőʼnǫŸőºǫĥƣʼnĥǖʼnĥǞǫŸőžǖƯȐƣ҃dzǞžƣůžǫǫƯłƯơǓƘőơőƣǫƯǫŸőǖǞǫǖĥǫőůžőǞžƣǫŸőžǖŮžőƘʼn҂ӿ ŁƯȏőĥƘƘőƘǞő҃ǫŸőºǫĥƣʼnĥǖʼnŸőƘǓǞdzǞʼnƯƯdzǖȐƯǖƔ҂²ĥǫŸőǖǫŸĥƣőĥłŸǓőǖǞƯƣŸĥȏžƣůǫŸőžǖƯȐƣʼnőŮžƣžǫžƯƣƯŮ łŸĥƣůőơĥƣĥůőơőƣǫ҃ǫŸőºǫĥƣʼnĥǖʼnŸőƘǓőʼnłƯĥƘőǞłőǫŸőơĥƣȖƣdzĥƣłőʼnőȕǓƘĥƣĥǫžƯƣǞƯŮȐŸĥǫłŸĥƣůőžǞ žƣǫƯĥŮƯdzƣʼnĥǫžƯƣĥƘʼnƯłdzơőƣǫŮƯǖǫŸőőƣǫžǖőʼnžǞłžǓƘžƣő҂ÇŸőºǫĥƣʼnĥǖʼnůžȏőǞƯdzǖǓǖƯŮőǞǞžƯƣĥƣʼnƯdzǖŮžőƘʼn ƘőůžǫžơĥłȖ҃ǞőǖȏžƣůĥǞǫŸőŁőʼnǖƯłƔƯƣȐŸžłŸĥȏĥǖžőǫȖƯŮơőǫŸƯʼnǞłĥƣǫĥƔőǓƘĥłő҂\ǫǞőǖȏőǞĥǞǫŸőŮƯƯǫžƣů ŮƯǖ }¯ӪǞ őǖǫžŮžőʼn Ÿĥƣůő}ĥƣĥůőơőƣǫ¯ǖƯŮőǞǞžƯƣĥƘǓǖƯůǖĥơ҃ǖőǞdzƘǫžƣůžƣĥůǖƯȐžƣůƣdzơŁőǖƯŮ ǓǖƯŮőǞǞžƯƣĥƘǞȐŸƯŸĥȏőʼnőơƯƣǞǫǖĥǫőʼnǫŸőžǖơĥǞǫőǖȖƯŮǫŸőłŸĥƣůőǓǖƯłőǞǞ҂ӿ ëőŸƯǓőȖƯdzŮžƣʼnȏĥƘdzőžƣǫŸőºǫĥƣʼnĥǖʼnĥƣʼnǞŸĥǖőžǫȐžǫŸȖƯdzǖłƯƘƘőĥůdzőǞ҃ĥǞžǫǞƘőĥǖƣžƣůǞłĥƣĥǞǞžǞǫžƣĥƘƘ ơĥƣƣőǖƯŮłŸĥƣůőǓǖƯƐőłǫǞ҂ƣʼn҃ĥǞơőƣǫžƯƣőʼn҃ }¯žƣǫőƣʼnǞǫŸőºǫĥƣʼnĥǖʼnǫƯŁőĥƘžȏžƣůĥƣʼnŁǖőĥǫŸžƣů ʼnƯłdzơőƣǫ҃ĥʼnĥǓǫžƣůĥǞƣőőʼnőʼnĥǞƯdzǖʼnžǞłžǓƘžƣőơƯȏőǞŮdzǖǫŸőǖĥŸőĥʼn҂ëőƘƯƯƔŮƯǖȐĥǖʼnǫƯĥƘȐĥȖǞƘőĥʼnžƣů ǫŸőȐĥȖłŸĥƣůőȐƯǖƔǞ҇ӿ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 3  Standard for Change Management© Acknowledgements ÁŦŃljljƛĴūĘǖūƛƏƛŝ  ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ǁƛŝŃljljūƛƏĘƄlj‫מ‬Ҍ x©‫מ‬ҍǁŃĴƛŞƏūȆŃljǖŦŃŃɈƛǁǖljƛŝ ƍĘƏǼ ǵƛƄǞƏǖŃŃǁljĘƏĻūƏĻūǵūĻǞĘƄljǶŦƛĘljljūljǖŃĻǶūǖŦǖŦŃĴǁŃĘǖūƛƏĘƏĻǁŃɛƏŃƍŃƏǖƛŝ x©Ҿlj´ǖĘƏĻĘǁĻ ŝƛǁ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©Ѭ x©ǵƛƄǞƏǖŃŃǁljѠŝǁƛƍǖŦŃƛǁūŞūƏĘƄǖŦƛǞŞŦǖƄŃĘĻŃǁljǶŦƛǶƛǁƁŃĻ ǶūǖŦ x©ҾljūƏūǖūĘƄ ŃǁǖūɛĴĘǖūƛƏÁĘljƁJƛǁĴŃǖƛǖŦŃĴǞǁǁŃƏǖ´ǖĘƏĻĘǁĻljàƛǁƁūƏŞKǁƛǞƾҌ´àKҍѠ ŦĘǵŃĴƛƏǖǁūijǞǖŃĻѠĻŃijĘǖŃĻѠĘƏĻǁŃɛƏŃĻ x©Ҿlj´ǖĘƏĻĘǁĻѬ ACMP Board Liaison: ¬ūĴƁ¬ƛǖŦŃǁƍŃƄ SWG Chair: ´ǞƍǁŃŃƏŦƍĘĻ SWG Vice-Chair: 'Ѭ´Ĵƛǖǖ¬ƛljlj SWG Technical Editor: ǞljǖūƏlūǁƁijǁūĻŃ SWG Associate Technical Editor: 'ŃijǁĘzƛǼŃlj SWG SUBGROUP LEADERS: Terms and Definitions Group: lĘǁŃƏĘǁƏŃǖǖ Evaluating Change Impact and Organizational Readiness Group: ūƄƄxǞƄƄūƏlj Formulating Change Management Strategy Group: ÁŦŃǁŃljĘxƛǞƄǖƛƏ Developing Change Management Plans Group: ƏĻǁŃĘKǁƛljljƍĘƏ Executing Change Management Plans Group: xĘǁƁƛƄǖƛƏ Complete the Change Management Effort Group: 'ŃijǁĘzƛǼŃlj SWG MEMBERS: ƾǁūƄ ĘƄƄūlj ǁĘūŞxūƄƄlj ÁŃǁǁū¬ĘǼ xĘǁūljǞŃJĘljūĴƁ 1ǁūƁĘxƛƛǁŃ lūǁƁnǞĴƁǶĘƄĻ´ūŃǵŃǁǖ 'ŃŃƾKŦĘǖĘƁ 'ŃijƛǁĘŦnǼƏƏxƛǁǁūljƛƏ xĘǁŞĘǁŃǖÁŦƛƍƾljƛƏ ¬ūljǖƛKƄĘĻĻŃƏ iĘljƛƏ©ĘƾĘĻƛƾƛǞƄƛlj KǁŃŞßƛŃƄƄŃǁ lĘǁūƏSĘȆŃƄƁƛǁƏ ÁƛljŦĘ©ŃǁƁūƏlj STANDARDS PROJECT CONSULTANTS: The Communicators, Inc. 'ǁѬxĘƏŝǁŃĻ´ǖǁĘŃŦƄŃѠTechnical Process Leader KŃƛǁŞūĘ©ĘǖǁūĴƁѠPresident ƄŃǻĘƏĻǁĘlĘljljūĻūljѠResearch Associate ƏƏĘõǞijūƏѠVice President iŃljljūĴĘƏĻŃǁljƛƏѠSenior Editor 'ǁѬ¬ƛǁǼ1ѬxĴ ƛǁƁƄŃѠÁŃĴŦƏūĴĘƄ©ǁƛĴŃljljnŃĘĻŃǁ ACMP STANDARDS SUPPORT TEAM: nūƏƏiѬàŦŃŃƄūƏŞѠExecutive Director ´ǖŃƾŦŃƏ ūƏǀҤxĘǁljѠProject Director Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 4  Standard for Change Management© Introduction  x©Ҿlj´ǖĘƏĻĘǁĻŝƛǁ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖĻŃljĴǁūijŃljǖŦŃĘǁŃĘljƛŝ ƁƏƛǶƄŃĻŞŃѠŃljǖĘijƄūljŦŃĻ ƏƛǁƍljѠƾǁƛĴŃljljŃljѠǖĘljƁljѠĘƏĻljƁūƄƄljƏŃĴŃljljĘǁǼŝƛǁĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾǁĘĴǖūǖūƛƏŃǁljǖƛijŃ ŃɈŃĴǖūǵŃūƏƍĘƏĘŞūƏŞĴŦĘƏŞŃūƏǖŦŃūǁūƏĻǞljǖǁūŃljĘƏĻƛǁŞĘƏūȆĘǖūƛƏljѬ  x©Ҿlj´ǖĘƏĻĘǁĻūljĻŃljūŞƏŃĻǖƛijŃƏŃɛǖijƛǖŦūƏĻūǵūĻǞĘƄljĘƏĻƛǁŞĘƏūȆĘǖūƛƏljѬXƏĻūǵūĻǞĘƄljijŃƏŃɛǖ ijŃĴĘǞljŃǖŦŃǼĴĘƏijŃƍƛǁŃŃɈŃĴǖūǵŃūƏĻǁūǵūƏŞƄĘljǖūƏŞѠƾƛljūǖūǵŃĴŦĘƏŞŃljǖŦĘǖƾǁƛĻǞĴŃūƍƾǁƛǵŃĻ ijǞljūƏŃljljƛǞǖĴƛƍŃljĘƏĻijŃĴĘǞljŃ x©Ҿlj´ǖĘƏĻĘǁĻŃƏĘijƄŃljǖŦŃūǁĴĘǁŃŃǁŞǁƛǶǖŦǖŦǁƛǞŞŦĘƏ ƛijŽŃĴǖūǵŃŃƏĻƛǁljŃƍŃƏǖƛŝǖŦŃūǁĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖljƁūƄƄljĘƏĻĘijūƄūǖūŃljѬ†ǁŞĘƏūȆĘǖūƛƏljijŃƏŃɛǖ ijŃĴĘǞljŃǖŦŃǼĴĘƏūƍƾǁƛǵŃǖŦŃĘĻƛƾǖūƛƏѠŃɈŃĴǖūǵŃƏŃljljѠĘƏĻljǞljǖĘūƏĘijūƄūǖǼƛŝǖŦŃūǁūƏūǖūĘǖūǵŃljĘƏĻ ijŃĴĘǞljŃ x©Ҿlj´ǖĘƏĻĘǁĻƾǁƛǵūĻŃljĘƏƛijŽŃĴǖūǵŃĘljljŃljljƍŃƏǖƛŝljƁūƄƄljĘƏĻĘijūƄūǖūŃljǖƛŃƏĘijƄŃƍƛǁŃ ŃɈŃĴǖūǵŃŦūǁūƏŞѠǖǁĘūƏūƏŞѠĘƏĻĴƛƏljǞƄǖūƏŞūƏǵŃljǖƍŃƏǖljǁŃƄĘǖŃĻǖƛĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖѬ  x©Ҿlj´ǖĘƏĻĘǁĻūljĘǁŃŝŃǁŃƏĴŃŝƛǁƾǁƛŝŃljljūƛƏĘƄƁƏƛǶƄŃĻŞŃĘƏĻǞƏĻŃǁljǖĘƏĻūƏŞƛŝĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖĘƏĻƾǁƛǵūĻŃljǖŦŃijĘljūljŝƛǁǖŦŃ ŃǁǖūɛŃĻ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ©ǁƛŝŃljljūƛƏĘƄ‫נ‬ Ҍ x©‫מ‬ҍĴŃǁǖūɛĴĘǖūƛƏѬ ÁŦŃŝƛƄƄƛǶūƏŞƾĘŞŃljĻƛĴǞƍŃƏǖĘŞŃƏŃǁĘƄƄǼĘĴĴŃƾǖŃĻƾǁƛŝŃljljūƛƏĘƄĘƾƾǁƛĘĴŦǖƛĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖĘĴǖūǵūǖūŃljǖƛƾǁƛǵūĻŃūƏljūŞŦǖѠljǖǁǞĴǖǞǁŃѠƾǁƛĴŃljljѠĘƏĻĘljǖĘƏĻĘǁĻĘƾƾǁƛĘĴŦǖƛ ĘĻĻǁŃljljūƏŞĘƏĻĻǁūǵūƏŞĴŦĘƏŞŃѬ 1 Scope  x©Ҿlj´ǖĘƏĻĘǁĻƾǁƛǵūĻŃljŞǞūĻĘƏĴŃŝƛǁƛǁŞĘƏūȆĘǖūƛƏĘƄĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖѬXǖĴĘƏijŃǞljŃĻijǼ ĘƏǼǖǼƾŃƛŝ ƛǁŞĘƏūȆĘǖūƛƏѠūƏĴƄǞĻūƏŞƾǞijƄūĴѠƾǁūǵĘǖŃѠƛǁĴƛƍƍǞƏūǖǼƛǁŞĘƏūȆĘǖūƛƏljѠĘƏĻŝƛǁĘƏǼ ǖǼƾŃƛŝ ĴŦĘƏŞŃѠǁŃŞĘǁĻƄŃljljƛŝĴƛƍƾƄŃǻūǖǼѠljūȆŃѠĻǞǁĘǖūƛƏѠŞŃƛŞǁĘƾŦǼѠƛǁĴǞƄǖǞǁŃѬXǖūljūƏǖŃƏĻŃĻǖƛ ijŃljĴĘƄĘijƄŃǖƛǖŦŃǵĘǁǼūƏŞǁĘƏŞŃƛŝƛǁŞĘƏūȆĘǖūƛƏĘƄĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖūƍƾƄŃƍŃƏǖĘǖūƛƏljѬ ÁŦūlj´ǖĘƏĻĘǁĻƾǁƛǵūĻŃljŦūŞŦҤƄŃǵŃƄĻŃljĴǁūƾǖūƛƏljƛŝǖŃǁƍljѠĴƛƏĴŃƾǖljѠĘƏĻƾǁƛĴŃljljŃljǖŦĘǖŝƛǁƍŞƛƛĻ ƾǁĘĴǖūĴŃŝƛǁƍĘƏĘŞūƏŞĴŦĘƏŞŃūƏƛǁŞĘƏūȆĘǖūƛƏljѬ 2 Normative References ÁŦŃŝƛƄƄƛǶūƏŞǁŃŝŃǁŃƏĴŃĻĻƛĴǞƍŃƏǖljĘǁŃūƏĻūljƾŃƏljĘijƄŃŝƛǁǖŦŃĘƾƾƄūĴĘǖūƛƏƛŝ ǖŦūljĻƛĴǞƍŃƏǖѬJƛǁ ĻĘǖŃĻǁŃŝŃǁŃƏĴŃljѠƛƏƄǼǖŦŃŃĻūǖūƛƏĴūǖŃĻĘƾƾƄūŃljѬÁŦŃƄĘǖŃljǖŃĻūǖūƛƏƛŝǖŦŃǁŃŝŃǁŃƏĴŃĻĻƛĴǞƍŃƏǖ ҌūƏĴƄǞĻūƏŞĘƏǼĘƍŃƏĻƍŃƏǖljҍĘƾƾƄūŃljŝƛǁǞƏĻĘǖŃĻǁŃŝŃǁŃƏĴŃljѬ   x©´ǖĘǖŃƍŃƏǖƛŝ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖҌƾǁƛǵūĻŃĻūƏƾƾŃƏĻūǻƛŝǖŦūlj´ǖĘƏĻĘǁĻҍ  X´†ϝϜϠϛϛџϝϛϜϝҌ1ҍKǞūĻĘƏĴŃƛƏƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 5  Standard for Change Management© 3 Terms & Definitions JƛǁǖŦŃƾǞǁƾƛljŃljƛŝǖŦūljĻƛĴǞƍŃƏǖѠǖŦŃŝƛƄƄƛǶūƏŞǖŃǁƍljĘƏĻĻŃɛƏūǖūƛƏljĘƾƾƄǼѬÁŃǁƍljĘƏĻ ĻŃɛƏūǖūƛƏljĘǁŃŃǻƾĘƏĻŃĻūƏŝǞǁǖŦŃǁĴƄĘǞljŃljѬ 3.1 Adoption ŦƛƛljūƏŞǖƛĘĴĴŃƾǖĘƏĻĻŃƍƛƏljǖǁĘǖŃĘƏŃǶǶĘǼƛŝǖŦūƏƁūƏŞƛǁijŃŦĘǵūƏŞѬĻƛƾǖūƛƏƛĴĴǞǁljǶŦŃƏ ljǖĘƁŃŦƛƄĻŃǁijŃŦĘǵūƛǁūljĴƛƏljūljǖŃƏǖǶūǖŦǖŦŃŝǞǖǞǁŃljǖĘǖŃijŃŦĘǵūƛǁѬ 3.2 Benefit ÁŦŃǀǞĘƏǖūǖĘǖūǵŃĘƏĻǀǞĘƄūǖĘǖūǵŃѠƍŃĘljǞǁĘijƄŃĘƏĻƏƛƏҤƍŃĘljǞǁĘijƄŃƛǞǖĴƛƍŃljǁŃljǞƄǖūƏŞŝǁƛƍ ĘĴŦĘƏŞŃѬ Benefit Realization ÁŦŃĘĴŦūŃǵŃƍŃƏǖƛŝǖŦŃŃǻƾŃĴǖŃĻƛǞǖĴƛƍŃljƛŝĘĴŦĘƏŞŃѬ 3.3 Change ÁŦŃǖǁĘƏljūǖūƛƏŝǁƛƍĘĴǞǁǁŃƏǖljǖĘǖŃǖƛĘŝǞǖǞǁŃljǖĘǖŃѬ Current State ÁŦŃĴƛƏĻūǖūƛƏĘǖǖŦŃǖūƍŃǖŦŃĴŦĘƏŞŃūljūƏūǖūĘǖŃĻѬ Future State ÁŦŃĴƛƏĻūǖūƛƏĘǖǖŦŃǖūƍŃǶŦŃƏǖŦŃijŃƏŃɛǖljŦĘǵŃijŃŃƏǁŃĘƄūȆŃĻѬ 3.4 Change Impact SƛǶƾŃƛƾƄŃѠƾǁƛĴŃljljѠǖŃĴŦƏƛƄƛŞǼѠĘƏĻǖŦŃǶƛǁƁƾƄĘĴŃĘǁŃĘɈŃĴǖŃĻĻǞǁūƏŞǖŦŃǖǁĘƏljūǖūƛƏŝǁƛƍǖŦŃ ĴǞǁǁŃƏǖljǖĘǖŃǖƛǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ 3.5 Change Management ÁŦŃƾǁĘĴǖūĴŃƛŝĘƾƾƄǼūƏŞĘljǖǁǞĴǖǞǁŃĻĘƾƾǁƛĘĴŦǖƛǖŦŃǖǁĘƏljūǖūƛƏƛŝĘƏƛǁŞĘƏūȆĘǖūƛƏŝǁƛƍĘ ĴǞǁǁŃƏǖljǖĘǖŃǖƛĘŝǞǖǞǁŃljǖĘǖŃǖƛĘĴŦūŃǵŃŃǻƾŃĴǖŃĻijŃƏŃɛǖljѬ 3.6 Change Risk ƏŃǵŃƏǖƛǁĴƛƏĻūǖūƛƏǖŦĘǖѠūŝ ūǖƛĴĴǞǁljѠƍĘǼŦĘǵŃĘƏŃɈŃĴǖƛƏџǖŦŃĴŦĘƏŞŃijŃƏŃɛǖljѬ 3.7 Change Saturation àŦŃƏǖŦŃĘƍƛǞƏǖƛŝĴŦĘƏŞŃƛĴĴǞǁǁūƏŞūƏĘƏƛǁŞĘƏūȆĘǖūƛƏūljƍƛǁŃǖŦĘƏĴĘƏijŃŃɈŃĴǖūǵŃƄǼ ŦĘƏĻƄŃĻijǼǖŦƛljŃĘɈŃĴǖŃĻijǼǖŦŃĴŦĘƏŞŃѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 6  Standard for Change Management© 3.8 Competency ÁŦŃƛǁŞĘƏūȆĘǖūƛƏĘƄƛǁūƏĻūǵūĻǞĘƄĴƛƄƄŃĴǖūƛƏƛŝ ƁƏƛǶƄŃĻŞŃѠljƁūƄƄljѠĘƏĻĘijūƄūǖūŃljѬ 3.9 Engagement ´ǖĘƁŃŦƛƄĻŃǁūƏǵƛƄǵŃƍŃƏǖĘƏĻūƏɝǞŃƏĴŃūƏǖŦŃĴŦĘƏŞŃƾǁƛĴŃljljѬ 3.10 Governance ÁŦŃĻŃĴūljūƛƏҤƍĘƁūƏŞƾǁƛĴŃljljŃljѠĘƾƾƄūŃĻijǼĘǞǖŦƛǁūȆŃĻūƏĻūǵūĻǞĘƄljƛǁǖŃĘƍljѠŝƛǁĘƾƾǁƛǵūƏŞѲ ǁŃŽŃĴǖūƏŞѠƍƛƏūǖƛǁūƏŞѠĘƏĻĘĻŽǞljǖūƏŞĘĴǖūǵūǖūŃljƛŝĘĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏѬ 3.11 Outcome ljƾŃĴūɛĴѠƍŃĘljǞǁĘijƄŃǁŃljǞƄǖƛǁŃɈŃĴǖƛŝ ĘƏĘĴǖūƛƏƛǁljūǖǞĘǖūƛƏѬ 3.12 Readiness ÁŦŃƾǁŃƾĘǁŃĻƏŃljljƛŝĘƏƛǁŞĘƏūȆĘǖūƛƏƛǁūǖljƾĘǁǖljǖƛĘĴĴŃƾǖѠŃɈŃĴǖūǵŃƄǼŦĘƏĻƄŃѠĘƏĻūƏǖŃŞǁĘǖŃ ūƍƾŃƏĻūƏŞĴŦĘƏŞŃѬ 3.13 Resistance ljǖĘƁŃŦƛƄĻŃǁҾljƛƾƾƛljūǖūƛƏǖƛĘĴŦĘƏŞŃѬ Resistance Management ÁŦŃƾǁƛĴŃljljƛŝĘĻĻǁŃljljūƏŞljǖĘƁŃŦƛƄĻŃǁljҾƛƾƾƛljūǖūƛƏǖƛĘĴŦĘƏŞŃѬ 3.14 Sponsor ÁŦŃūƏĻūǵūĻǞĘƄƛǁŞǁƛǞƾūƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘĴĴƛǞƏǖĘijƄŃŝƛǁǖŦŃǁŃĘƄūȆĘǖūƛƏƛŝ ǖŦŃijŃƏŃɛǖljƛŝ ĘĴŦĘƏŞŃѬ Sponsorship ÁŦŃƾǁƛĴŃljljƛŝĘƄūŞƏūƏŞljǖĘƁŃŦƛƄĻŃǁljǖƛljǞƾƾƛǁǖĘƏĻƛǶƏĘĴŦĘƏŞŃѬ 3.15 Stakeholder ƏūƏĻūǵūĻǞĘƄĘɈŃĴǖŃĻijǼĘĴŦĘƏŞŃѬ 3.16 Sustainability ÁŦŃĘijūƄūǖǼǖƛƍĘūƏǖĘūƏǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ 3.17 Vision ÁŦŃĻŃljĴǁūƾǖūƛƏƛŝǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 7  Standard for Change Management© 4 Concepts JƛǁǖŦŃƾǞǁƾƛljŃljƛŝǖŦūljĻƛĴǞƍŃƏǖѠǖŦŃŝƛƄƄƛǶūƏŞĴƛƏĴŃƾǖljĘƾƾƄǼѬ 4.1 Change is a Process ŦĘƏŞŃūljƏƛǖĘljūƏŞƄŃŃǵŃƏǖѠijǞǖĘǖǁĘƏljūǖūƛƏĘƄƾǁƛĴŃljljǶūǖŦƍǞƄǖūƾƄŃĘƏĻǵĘǁūŃĻŃǵŃƏǖlj ljǞƾƾƛǁǖūƏŞǖŦŃƛijŽŃĴǖūǵŃƛŝƍƛǵūƏŞĘƏƛǁŞĘƏūȆĘǖūƛƏĘƏĻūǖljljǖĘƁŃŦƛƄĻŃǁljŝǁƛƍĘĴǞǁǁŃƏǖljǖĘǖŃǖƛĘ ŝǞǖǞǁŃljǖĘǖŃѬ àŦūƄŃǁŃljƾƛƏĻūƏŞǖƛĘĴŦĘƏŞŃѠǖŦŃǁŃūljĴƄĘljljūĴĘƄƄǼĘĻūƾūƏƾŃǁŝƛǁƍĘƏĴŃĻǞŃǖƛĘƏūƏĻūǵūĻǞĘƄҾlj ƏƛǁƍĘƄǁŃĘĴǖūƛƏǖƛĴŦĘƏŞŃѬÁŦŃĻūljǁǞƾǖūƛƏĴĘƏƛĴĴǞǁĘǖǵĘǁūƛǞljǖūƍŃljǖŦǁƛǞŞŦƛǞǖǖŦŃ ǖǁĘƏljūǖūƛƏĘƄƾǁƛĴŃljljijŃŝƛǁŃǖŦŃŝǞǖǞǁŃljǖĘǖŃūljĘĴŦūŃǵŃĻѬXƏljƛƍŃĴĘljŃljѠŃljƾŃĴūĘƄƄǼǶūǖŦƛǞǖĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖѠĘĻƛƾǖūƛƏƛŝǖŦŃĴŦĘƏŞŃĴĘƏŝĘūƄĘƏĻƛƄĻijŃŦĘǵūƛǁljǁŃljǞƍŃѬ´ǖĘƁŃŦƛƄĻŃǁljƍǞljǖ ijŃŞūƏǖƛijŃŦĘǵŃĻūɈŃǁŃƏǖƄǼŝƛǁǖŦŃĴŦĘƏŞŃǖƛijŃĘĻƛƾǖŃĻѬ ÁŦŃŝƛƄƄƛǶūƏŞŞǁĘƾŦūljĘƏŃǻĘƍƾƄŃĘƏĻŦĘljijŃŃƏĘĻĘƾǖŃĻŝǁƛƍƏǞƍŃǁƛǞljĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ǖŦƛǞŞŦǖƄŃĘĻŃǁljŦūƾljƛǞǁĴŃljѬ JƠƓȓǶŸϺҷÁƛŸ1ɪŸũȋǐƒ ƛōDŽƓŸxōDŽōƓŸǂŸDŽȋǐDŽȋƛŸÁǶōDŽǾƠȋƠǐDŽōƹ©ǶǐũŸǾǾ 1ɪŸũȋƠȪŸũƛōDŽƓŸǂōDŽōƓŸǂŸDŽȋ Change results in higher likelihood of Change Adopted ũƛōDŽƓŸōŰǐdzȋƠǐDŽōDŽŰŨŸDŽŸɽȋǾ Implemented realization FUTURE STATE Performance ŸDŽŸɽȋǾ¬ŸōƹƠȻōȋƠǐDŽ TRANSITION Without change STATE management, there is no CURRENT guarantee of successful STATE ũƛōDŽƓŸōŰǐdzȋƠǐDŽǐǶŨŸDŽŸɽȋǾ realization While this diagram depicts a change event, a typical transition is not a one-directional, linear, or smooth process Time ÁƛǁŃĻǞĴŃǖŦŃĻūljǁǞƾǖūǵŃŃɈŃĴǖljūƏŦŃǁŃƏǖǖƛĴŦĘƏŞŃĘƏĻǖƛūƏĴǁŃĘljŃǖŦŃƄūƁŃƄūŦƛƛĻƛŝĘĴŦūŃǵūƏŞ ǖŦŃŝǞǖǞǁŃljǖĘǖŃѠĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĴĘƏџ  Increase ƛǁŞĘƏūȆĘǖūƛƏǁŃĘĻūƏŃljljѠɝŃǻūijūƄūǖǼѠĘƏĻĘĻĘƾǖĘijūƄūǖǼ  Increase ljǖĘƁŃŦƛƄĻŃǁŃƏŞĘŞŃƍŃƏǖѠƍƛǁĘƄŃѠĘƏĻƾǁŃƾĘǁŃĻƏŃljljŝƛǁǖŦŃƏŃǶǶĘǼ  Minimize ǖŦŃĻŃƾǖŦƛŝĘƏǼƾŃǁŝƛǁƍĘƏĴŃĘƏĻƾǁƛĻǞĴǖūǵūǖǼĻŃĴƄūƏŃĻǞǁūƏŞĴŦĘƏŞŃ  Accelerate ĘƏĻƍĘǻūƍūȆŃƾŃǁŝƛǁƍĘƏĴŃĻǞǁūƏŞĘƏĻŝƛƄƄƛǶūƏŞǖŦŃĴŦĘƏŞŃ  Increase ljǖĘƁŃŦƛƄĻŃǁǞǖūƄūȆĘǖūƛƏƛŝĘƏĻƾǁƛɛĴūŃƏĴǼūƏǖŦŃƏŃǶǶĘǼ  Minimize ǖŦŃƄŃĘǁƏūƏŞĴǞǁǵŃĘƏĻljƾŃŃĻǖƛĘĻƛƾǖūƛƏƛŝǖŦŃƏŃǶǶĘǼ  Increase ǖŦŃƄūƁŃƄūŦƛƛĻƛŝijŃƏŃɛǖljǁŃĘƄūȆĘǖūƛƏ  Optimize ƄƛƏŞҤǖŃǁƍljǞljǖĘūƏĘijūƄūǖǼƛƏĴŃǖŦŃŝǞǖǞǁŃljǖĘǖŃūljĘĴŦūŃǵŃĻ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 8  Standard for Change Management© 4.2 Relationship to Strategic Planning ŦĘƏŞŃūljūƏūǖūĘǖŃĻĘǖƍĘƏǼƄŃǵŃƄljѠǼŃǖĘĴǁūǖūĴĘƄѠƏĘǖǞǁĘƄƄūƏƁŃǻūljǖljijŃǖǶŃŃƏljǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞ ƾǁƛĴŃljljŃljĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖѬ´ǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞŃljǖĘijƄūljŦŃljĘǵūljūƛƏѠĘƏĻūǖljĴƛƍƾƛƏŃƏǖ ĘĴǖūǵūǖūŃljĻŃǖŃǁƍūƏŃǖŦŃŝǞǖǞǁŃljǖĘǖŃĘƏĻƛƏŞƛūƏŞƛǁŞĘƏūȆĘǖūƛƏĘƄĴŦĘƏŞŃljǁŃǀǞūǁŃĻǖƛljǞĴĴŃljljŝǞƄƄǼ ƛƾŃǁĘǖūƛƏĘƄūȆŃĘƏĻljǞljǖĘūƏūǖѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĻǁūǵŃljūƏĻūǵūĻǞĘƄĘƏĻĴƛƄƄŃĴǖūǵŃĘĻƛƾǖūƛƏѠ ǖŦǞljŃƏljǞǁūƏŞĘĴŦūŃǵŃƍŃƏǖƛŝŃǻƾŃĴǖŃĻijŃƏŃɛǖljĘƏĻǁŃǖǞǁƏƛƏūƏǵŃljǖƍŃƏǖѬ ÁŦŃǵūljūƛƏѠĘƄŃĘĻūƏŞĴƛƍƾƛƏŃƏǖƛŝljǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞѠūljĘƏĘljƾūǁĘǖūƛƏĘƄĘƏĻŝǞǖǞǁŃҤŝƛĴǞljŃĻ ljǖĘǖŃƍŃƏǖǖŦĘǖǖǼƾūĴĘƄƄǼĻŃljĴǁūijŃljǶŦǼǖŦŃĴŦĘƏŞŃūljƏŃŃĻŃĻĘƏĻǶŦĘǖǖŦŃŝǞǖǞǁŃljǖĘǖŃǶūƄƄijŃƄūƁŃ ĘƏĻljƛƍŃǖūƍŃljūƏĴƄǞĻŃljǖŦŃǁūljƁljǖƛǖŦŃƛǁŞĘƏūȆĘǖūƛƏūŝǖŦŃĴŦĘƏŞŃūljƏƛǖljǞĴĴŃljljŝǞƄѬ ÁŦŃǵūljūƛƏljǖĘǖŃƍŃƏǖĴǁŃĘǖŃljǖŦŃūƏūǖūĘƄĘƏĻŝƛǞƏĻĘǖūƛƏĘƄƄūƏƁijŃǖǶŃŃƏljǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞĘƏĻ ĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖijŃĴĘǞljŃūǖџ  ©ǁƛǵūĻŃljĴƄĘǁūǖǼƛŝĻūǁŃĴǖūƛƏĘƏĻŝƛĴǞljŝƛǁǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘƏĻljǖĘƁŃŦƛƄĻŃǁlj  XĻŃƏǖūɛŃljŦūŞŦҤƄŃǵŃƄǁŃljǞƄǖljĘƏĻŃǻƾŃĴǖŃĻijŃƏŃɛǖljǖƛijŃĘĴŦūŃǵŃĻ  ´ŃǖljǖŦŃljǖĘŞŃŝƛǁƄŃĘĻŃǁljǖƛĘƄūŞƏljǖĘƁŃŦƛƄĻŃǁljǖƛĘĴƛƍƍƛƏƾƄĘƏ  ĴǖljĘljĘŞǞūĻŃŝƛǁĻŃĴūljūƛƏƍĘƁūƏŞѠĴƛƍƍǞƏūĴĘǖūƛƏljѠĘƏĻŃƏŞĘŞŃƍŃƏǖ ´ǞĴĴŃljljŝǞƄĴŦĘƏŞŃljǁŃǀǞūǁŃƄŃĘĻŃǁljǖƛĘǁǖūĴǞƄĘǖŃĘĴƛƏljūljǖŃƏǖѠĘĴŦūŃǵĘijƄŃѠūƏljƾūǁūƏŞѠĘƏĻŃĘljūƄǼ ǞƏĻŃǁljǖƛƛĻǵūljūƛƏǖŦĘǖŞǞūĻŃljǖŦŃƛǁŞĘƏūȆĘǖūƛƏǖƛƍŃĘljǞǁĘijƄŃĘĴŦūŃǵŃƍŃƏǖƛŝŃǻƾŃĴǖŃĻijŃƏŃɛǖljѬ 4.3 Types of Organizational Change ÁǼƾŃljƛŝ ƛǁŞĘƏūȆĘǖūƛƏĘƄĴŦĘƏŞŃĘƏĻĴŦĘƏŞŃĻŃɛƏūǖūƛƏljĘǁŃĘƄƍƛljǖūƏɛƏūǖŃѬ'ŃɛƏūƏŞĘĴŦĘƏŞŃ ijǼǖŦŃƏĘƍŃƛŝĘƾǁƛŽŃĴǖѠĘƏŃǶljǼljǖŃƍljūƏūǖūĘǖūǵŃѠƾǁƛĴŃljljǁŃĻŃljūŞƏѠĘĴǀǞūljūǖūƛƏѠƾƛƄūĴǼѠƛǁ ƾǁƛĴŃĻǞǁŃǞƾĻĘǖŃūljƛɞŃƏūƏĴƛƍƾƄŃǖŃѬĴŦĘƏŞŃĻŃɛƏūǖūƛƏƍǞljǖijŃijĘljŃĻƛƏĘƏĘƏĘƄǼljūljƛŝĘ ƏǞƍijŃǁƛŝ ĴŦĘƏŞŃǵĘǁūĘijƄŃljǖŦĘǖĴĘƏĻūɈŃǁŝǁƛƍƛƏŃĴŦĘƏŞŃǖƛǖŦŃƏŃǻǖѠūƏĴƄǞĻūƏŞǖŃĴŦƏƛƄƛŞūĴĘƄ ĴƛƍƾƄŃǻūǖǼѠƏǞƍijŃǁĘƏĻǖǼƾŃƛŝūƍƾĘĴǖŃĻljǖĘƁŃŦƛƄĻŃǁŞǁƛǞƾljѠĻŃŞǁŃŃƛŝƾǁƛĴŃljljĴŦĘƏŞŃѠĘƍƛǞƏǖ ƛŝ ljǖǁǞĴǖǞǁĘƄĘĻŽǞljǖƍŃƏǖѠƾŦǼljūĴĘƄǁŃƄƛĴĘǖūƛƏljѠijŃƏŃɛǖƛǁĴƛƍƾŃƏljĘǖūƛƏūƍƾĘĴǖljѠǶƛǁƁŝƛǁĴŃ ĘĻŽǞljǖƍŃƏǖljѠljƾŃŃĻƛŝūƍƾƄŃƍŃƏǖĘǖūƛƏѠĻŃŞǁŃŃƛŝŽƛijǁƛƄŃĴŦĘƏŞŃѠĘƏĻŞŃƛŞǁĘƾŦūĴĻūljƾŃǁljūƛƏѬ SƛǶŃǵŃǁѠǶŦĘǖƍĘƁŃljŃĘĴŦĴŦĘƏŞŃǖǁǞƄǼǞƏūǀǞŃūljǖŦĘǖūǖĘɈŃĴǖljūƏĻūǵūĻǞĘƄljĘƏĻƛǁŞĘƏūȆĘǖūƛƏlj ǶūǖŦǞƏūǀǞŃǵĘƄǞŃljǼljǖŃƍljѠĴǞƄǖǞǁĘƄƏƛǁƍljѠŦūljǖƛǁūŃljѠŃǻƾŃǁūŃƏĴŃljǶūǖŦƾĘljǖĴŦĘƏŞŃljѠƄŃĘĻŃǁljŦūƾ ljǖǼƄŃljѠĘƏĻƄŃǵŃƄljƛŝĴƛƍƾŃǖŃƏĴǼūƏƍĘƏĘŞūƏŞĴŦĘƏŞŃѬ ÁǶƛĴƛƍƾƛƏŃƏǖljĴƛƍƾǁūljŃǖŦŃijĘljūljƛŝ ĘĴŦĘƏŞŃĻŃɛƏūǖūƛƏĘƏĻǁūljƁĘljljŃljljƍŃƏǖǖŦĘǖƄŃĘĻljǖƛǖŦŃ ĘƾƾǁƛƾǁūĘǖŃljĴĘƄūƏŞƛŝĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃɈƛǁǖѠǖūƍŃѠĘƏĻǁŃljƛǞǁĴŃljџĘƏĘƏĘƄǼljūljƛŝĴŦĘƏŞŃ ǵĘǁūĘijƄŃljƾǁƛǵūĻūƏŞūƏljūŞŦǖƛƏūǖljljūȆŃĘƏĻĴƛƍƾƄŃǻūǖǼĘƏĻĘƏĘljljŃljljƍŃƏǖƛŝǖŦŃƛǁŞĘƏūȆĘǖūƛƏ ĻŃƄūǵŃǁūƏŞūƏljūŞŦǖǁŃŞĘǁĻūƏŞĴǞƄǖǞǁŃĘƏĻǁŃĘĻūƏŃljljѬƄƄĴŦĘƏŞŃljǶūǖŦūƏĘƏƛǁŞĘƏūȆĘǖūƛƏѠƏƛǖ ƛƏƄǼƄĘǁŞŃĻūljǁǞƾǖūǵŃƾǁƛŽŃĴǖĴŦĘƏŞŃljǶūǖŦĘƾƾǁƛǵŃĻŝǞƏĻūƏŞѠĻŃĻūĴĘǖŃĻǁŃljƛǞǁĴŃljѠĘƏĻƾǁƛŽŃĴǖ ĴŦĘǁǖŃǁljĻǁūǵŃƏijǼljǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞѠĴĘƏijŃĘljljŃljljŃĻƛƏǖŦŃljŃǖǶƛĴƛƍƾƛƏŃƏǖljѬ´ƍĘƄƄĴŦĘƏŞŃlj ǶūǖŦƍūƏūƍĘƄūƍƾĘĴǖljǖŦĘǖĻƛƏƛǖɝƛǶǖŦǁƛǞŞŦƏƛǁƍĘƄƾǁƛŽŃĴǖŞƛǵŃǁƏĘƏĴŃ ƾǁƛĴŃljljŃljĘƏĻŃǵŃǁǼǖŦūƏŞūƏijŃǖǶŃŃƏĴĘƏijŃĘljljŃljljŃĻƛƏǖŦŃljŃĴƛƍƾƛƏŃƏǖljĘljǶŃƄƄѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖūljƏƛǖĘƛƏŃҤljūȆŃҤɛǖljҤĘƄƄĘƾƾǁƛĘĴŦĘƏĻĴĘƏijŃljĴĘƄŃĻǖƛɛǖĘƏǼ ƛǁŞĘƏūȆĘǖūƛƏĘƄĴŦĘƏŞŃѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 9  Standard for Change Management© 4.4 Relationship to Project Management ©ǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĘǁŃĴƛƍƾƄŃƍŃƏǖĘǁǼǼŃǖĻūljǖūƏĴǖĻūljĴūƾƄūƏŃljǖŦĘǖ ƍĘǼƛǵŃǁƄĘƾĻǞǁūƏŞĴŦĘƏŞŃĻŃƄūǵŃǁǼѠĘƏĻĘǁŃƛɞŃƏūƏǖŃǁĻŃƾŃƏĻŃƏǖǶŦŃƏĻŃƄūǵŃǁūƏŞǵĘƄǞŃǖƛ ǖŦŃƛǁŞĘƏūȆĘǖūƛƏѬÁŦŃĻŃŞǁŃŃƛŝƛǵŃǁƄĘƾĘƏĻūƏǖŃǁĻŃƾŃƏĻŃƏĴǼĴĘƏǵĘǁǼijŃǖǶŃŃƏƛǁŞĘƏūȆĘǖūƛƏljѠ ĻŃƾŃƏĻūƏŞƛƏŝĘĴǖƛǁljljǞĴŦĘljƛǁŞĘƏūȆĘǖūƛƏĘƄljǖǁǞĴǖǞǁŃѠǖǼƾŃƛŝĴŦĘƏŞŃѠƍŃǖŦƛĻƛƄƛŞūŃljǞǖūƄūȆŃĻѠ ĴƛƍƾŃǖŃƏĴǼѠĘƏĻĴĘƾĘijūƄūǖǼƍĘǖǞǁūǖǼѬ 1ɈŃĴǖūǵŃūƏǖŃŞǁĘǖūƛƏƛŝƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖūljǁŃǀǞūǁŃĻǖƛŃƏljǞǁŃ ǖŦĘǖƛǁŞĘƏūȆĘǖūƛƏĘƄƛijŽŃĴǖūǵŃljĘǁŃĘĴŦūŃǵŃĻѬXƏǖŃŞǁĘǖūƛƏĴĘƏƛĴĴǞǁĘĴǁƛljljǵĘǁūƛǞljĻūƍŃƏljūƛƏljѠ ūƏĴƄǞĻūƏŞџ  Roles and Responsibilities: ©ǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖljŦƛǞƄĻŝƛĴǞljƾǁūƍĘǁūƄǼƛƏǖŦŃĘƾƾƄūĴĘǖūƛƏƛŝ ljƁūƄƄljѠǖƛƛƄljѠĘƏĻ ǖŃĴŦƏūǀǞŃljǖƛĘĴǖūǵūǖūŃljǁŃǀǞūǁŃĻǖƛĻŃƄūǵŃǁƾƄĘƏƏŃĻĴŦĘƏŞŃҌŃѬŞѬѠƏŃǶljǼljǖŃƍljѠƏŃǶƾǁƛĴŃljljŃljѠ ƏŃǶǁŃljƛǞǁĴŃljҍūƏĘljǖǁǞĴǖǞǁŃĻǶĘǼǶūǖŦūƏǖŦŃǁŃǀǞūǁŃĻljĴƛƾŃѠǖūƍŃѠĴƛljǖѠĘƏĻǀǞĘƄūǖǼ ƾĘǁĘƍŃǖŃǁljѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖljŦƛǞƄĻŝƛĴǞljƾǁūƍĘǁūƄǼƛƏǖŦŃĘƾƾƄūĴĘǖūƛƏƛŝljƁūƄƄljѠǖƛƛƄljѠ ĘƏĻǖŃĴŦƏūǀǞŃljǖƛĘĴǖūǵūǖūŃljǁŃǀǞūǁŃĻǖƛūƍƾƄŃƍŃƏǖĘƏĻljǞljǖĘūƏǖŦŃĻŃƄūǵŃǁŃĻĴŦĘƏŞŃѠljǞĴŦĘlj ūƏɝǞŃƏĴūƏŞūƏĻūǵūĻǞĘƄijŃŦĘǵūƛǁĘƏĻƛǁŞĘƏūȆĘǖūƛƏĘƄĴǞƄǖǞǁŃѠŝĘĴūƄūǖĘǖūƏŞƏŃǶǶĘǼljƛŝǶƛǁƁūƏŞѠ ǖǁĘĴƁūƏŞĘƏĻŃƏĘijƄūƏŞijŃƏŃɛǖljǁŃĘƄūȆĘǖūƛƏѠĘƏĻƾǁƛǵūĻūƏŞūƏƾǞǖŝƛǁŝǞǖǞǁŃĴŦĘƏŞŃūƏūǖūĘǖūǵŃljѬ ÁŦŃljĴƛƾŃĘƏĻŝƛĴǞljƛŝǖŦŃǖǶƛĻūljĴūƾƄūƏŃljljŦƛǞƄĻijŃĴƄŃĘǁƄǼĻŃɛƏŃĻŃĘǁƄǼūƏǖŦŃƾƄĘƏƏūƏŞ ƾǁƛĴŃljljѬ†ǵŃǁƄĘƾljĘƏĻūƏǖŃǁĻŃƾŃƏĻŃƏĴūŃljljŦƛǞƄĻijŃūĻŃƏǖūɛŃĻĘƏĻĻƛĴǞƍŃƏǖŃĻѠūƏĴƄǞĻūƏŞ ŦƛǶǖŦŃĻūljĴūƾƄūƏŃljǶūƄƄǶƛǁƁǖƛŞŃǖŦŃǁѠŦƛǶūƏŝƛǁƍĘǖūƛƏǶūƄƄijŃljŦĘǁŃĻѠĘƏĻŦƛǶĻŃĴūljūƛƏlj ǶūƄƄijŃƍĘĻŃѬ  Methodology and Plan: ©ǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞūŃljĻūɈŃǁūƏŝƛĴǞljѬ©ǁƛŽŃĴǖ ƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞūŃljǖǼƾūĴĘƄƄǼŃƍƾŦĘljūȆŃǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘƏĻƍĘƏĘŞŃƍŃƏǖƛŝ  ǁŃljƛǞǁĴŃljĘƏĻĘĴǖūǵūǖūŃljǁŃǀǞūǁŃĻǖƛĴƛƍƾƄŃǖŃƾǁƛŽŃĴǖljҌĻŃƄūǵŃǁǖŦŃĴŦĘƏŞŃҍǶūǖŦūƏǖŦŃĻŃɛƏŃĻ ljĴƛƾŃѠijǞĻŞŃǖѠǖūƍŃƄūƏŃѠĘƏĻǀǞĘƄūǖǼljǖĘƏĻĘǁĻljѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞūŃljǖǼƾūĴĘƄƄǼ ŃƍƾŦĘljūȆŃǖŦŃƾŃƛƾƄŃljūĻŃƛŝĴŦĘƏŞŃĘƏĻǖŦŃĘĴǖūǵūǖūŃljǁŃǀǞūǁŃĻǖƛƾǁŃƾĘǁŃǖŦŃƛǁŞĘƏūȆĘǖūƛƏ ŝƛǁǖŦŃĻŃƄūǵŃǁŃĻĴŦĘƏŞŃѠŝĘĴūƄūǖĘǖŃǖŦŃǖǁĘƏljūǖūƛƏŝǁƛƍǖŦŃƛƄĻǶĘǼƛŝǶƛǁƁūƏŞǖƛǖŦŃŝǞǖǞǁŃ ljǖĘǖŃѠĘƏĻŃƍijŃĻǖŦŃĴŦĘƏŞŃĘljǖŦŃƏŃǶƏƛǁƍѬÁŦŃǖǶƛĘƾƾǁƛĘĴŦŃljljŦƛǞƄĻijŃūƏǖŃŞǁĘǖŃĻǖƛ ŃƏljǞǁŃǖŦĘǖǖŦŃǁūŞŦǖĘƍƛǞƏǖƛŝĘǖǖŃƏǖūƛƏūljŞūǵŃƏǖƛijƛǖŦǖŦŃǖŃĴŦƏūĴĘƄҌĻŃƄūǵŃǁǼҍĘƏĻƾŃƛƾƄŃ ҌūƍƾƄŃƍŃƏǖĘǖūƛƏҍljūĻŃƛŝĴŦĘƏŞŃѬ ©ǁƛŽŃĴǖljŦĘǵŃljƾŃĴūɛĴljǖĘǁǖĘƏĻŃƏĻĻĘǖŃljѠijǞǖĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĘĴǖūǵūǖūŃljŝǁŃǀǞŃƏǖƄǼ ĴƛƏǖūƏǞŃƄƛƏŞĘɞŃǁǖŦŃĴŦĘƏŞŃūljĻŃƄūǵŃǁŃĻĘƏĻǖŦŃƾǁƛŽŃĴǖūljĴƄƛljŃĻѬzŃǵŃǁǖŦŃƄŃljljѠƾǁƛŽŃĴǖ ƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏljljŦƛǞƄĻijŃūƏǖŃŞǁĘǖŃĻūƏǖƛĘƏƛǵŃǁĘƄƄƾƄĘƏ ijŃĴĘǞljŃƾǁƛŽŃĴǖƍūƄŃljǖƛƏŃljĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĘĴǖūǵūǖūŃljƍĘǼǖǁūŞŞŃǁƛƏŃĘƏƛǖŦŃǁѬ  Tools and Resources: ©ǁĘĴǖūǖūƛƏŃǁljǞljŃĘǵĘǁūŃǖǼƛŝǖƛƛƄljǖƛĻŃƄūǵŃǁѠūƍƾƄŃƍŃƏǖѠĴƛƏǖǁƛƄѠĘƏĻƍŃĘljǞǁŃĴŦĘƏŞŃѬ ´ƛƍŃǖƛƛƄljĘǁŃljƾŃĴūɛĴǖƛƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖƛǁĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖѠijǞǖljƛƍŃѠljǞĴŦĘlj Ę´ǖĘƁŃŦƛƄĻŃǁƏĘƄǼljūljѠƍĘǼijŃĴƛƍƍƛƏǖƛijƛǖŦѬàŦŃǁŃĴƛƍƍƛƏĘƄūǖūŃljŃǻūljǖѠǖƛƛƄljljŦƛǞƄĻ ijŃūƏǖŃŞǁĘǖŃĻǖƛūƏĴǁŃĘljŃŃɉĴūŃƏĴǼĘƏĻĴƛƄƄĘijƛǁĘǖūƛƏijŃǖǶŃŃƏǖŦŃǖǶƛĻūljĴūƾƄūƏŃljѬÁŦŃǁŃ ƍĘǼĘƄljƛijŃƛƾƾƛǁǖǞƏūǖūŃljǖƛūƏǖŃŞǁĘǖŃƛǁljŦĘǁŃǁŃljƛǞǁĴŃljҌŃѬŞѬѠƾŃƛƾƄŃѠŦĘǁĻǶĘǁŃѠljƛɞǶĘǁŃѠ ŝĘĴūƄūǖūŃljѠɛƏĘƏĴŃljҍѠĻŃƾŃƏĻūƏŞƛƏǖŦŃĻŃŞǁŃŃƛŝƛǵŃǁƄĘƾĘƏĻūƏǖŃǁĻŃƾŃƏĻŃƏĴǼijŃǖǶŃŃƏ ƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 10  Standard for Change Management©  Objectives and Outcomes: ÁŦŃĴƛƍƍƛƏƛijŽŃĴǖūǵŃƛŝƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖūljǖƛĘĻĻǵĘƄǞŃ ǖƛǖŦŃƛǁŞĘƏūȆĘǖūƛƏѬ1ĘĴŦĻūljĴūƾƄūƏŃǞƏūǀǞŃƄǼĴƛƏǖǁūijǞǖŃljǖƛǖŦŃǁŃĘƄūȆĘǖūƛƏƛŝijŃƏŃɛǖljѬ ©ǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĻŃƄūǵŃǁljǖŦŃƾƄĘƏƏŃĻĴŦĘƏŞŃѠĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃƏljǞǁŃljǖŦĘǖǖŦŃ ĻŃƄūǵŃǁŃĻĴŦĘƏŞŃūljūƍƾƄŃƍŃƏǖŃĻĘƏĻĘĻƛƾǖŃĻǖƛŃƏĘijƄŃǖŦŃǁŃĘƄūȆĘǖūƛƏƛŝǖŦŃ ŃǻƾŃĴǖŃĻijŃƏŃɛǖljѬ  Risks ƛǖŦƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖĘƏĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǁŃĴƛŞƏūȆŃǖŦĘǖǁūljƁljĴĘƏŦĘǵŃĘ ljūŞƏūɛĴĘƏǖūƍƾĘĴǖƛƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljĘijūƄūǖǼǖƛĻŃƄūǵŃǁĘƏĻūƍƾƄŃƍŃƏǖĴŦĘƏŞŃѬ ŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖŝƛĴǞljŃljƛƏǁūljƁljǖƛǖŦŃĘĻƛƾǖūƛƏƛŝǖŦŃĴŦĘƏŞŃѠǖŦǁŃĘǖljǖƛǖŦŃǁŃĘƄūȆĘǖūƛƏƛŝ ǖŦŃ ŃǻƾŃĴǖŃĻijŃƏŃɛǖljѠĘƏĻǖŦǁŃĘǖljǖƛūƏŞǖŦŃĴŦĘƏŞŃѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĘƄljƛŦĘljĘƏūƏǖŃǁŃljǖūƏ ƾǁƛŽŃĴǖҤǁŃƄĘǖŃĻǁūljƁljѠljǞĴŦĘljǖŦƛljŃĘɈŃĴǖūƏŞǖūƍŃƄūƏŃѠljĴƛƾŃѠijǞĻŞŃǖѠĘƏĻijŃƏŃɛǖljǁŃĘƄūȆĘǖūƛƏѬ 4.5 Organizational Change and Individual Change ŦĘƏŞŃūljƍĘƏĘŞŃĻĘǖijƛǖŦǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘƄĘƏĻūƏĻūǵūĻǞĘƄƄŃǵŃƄljѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ŝĘĴūƄūǖĘǖŃljǖŦŃǖǁĘƏljūǖūƛƏƛŝƛǁŞĘƏūȆĘǖūƛƏljĘƏĻǖŦŃūǁljǖĘƁŃŦƛƄĻŃǁljǖƛljǞljǖĘūƏǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ XƏĻūǵūĻǞĘƄijŃŦĘǵūƛǁĴŦĘƏŞŃūljŃljljŃƏǖūĘƄǖƛĘĴŦūŃǵŃǖŦūljƛijŽŃĴǖūǵŃĘƏĻǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljǁŃǖǞǁƏ ƛƏūƏǵŃljǖƍŃƏǖѬXǖūljĘƄljƛūƍƾƛǁǖĘƏǖǖƛūĻŃƏǖūŝǼƍŃĘljǞǁŃljƛŝĘĴĴƛǞƏǖĘijūƄūǖǼǖƛŃƏljǞǁŃĴŦĘƏŞŃūlj ljǞĴĴŃljljŝǞƄĘǖijƛǖŦǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘƄĘƏĻūƏĻūǵūĻǞĘƄƄŃǵŃƄljѬ At an organizational levelѠĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃɈƛǁǖljĘljljŃljljĘƏĻǞƏĻŃǁljǖĘƏĻĘƏ ƛǁŞĘƏūȆĘǖūƛƏҾljџ  ǞǁǁŃƏǖĴǞƄǖǞǁĘƄĘǖǖǁūijǞǖŃljѠǶŦūĴŦƍĘǼƾǁƛǵūĻŃĘljƛƄūĻijĘljūljŝƛǁƛǁijŃĘƏūƍƾŃĻūƍŃƏǖǖƛ ǖŦŃĴŦĘƏŞŃ  ©ǁūƛǁūǖūȆĘǖūƛƏƛŝĴŦĘƏŞŃūƏūǖūĘǖūǵŃljūƏĘƏŃɈƛǁǖǖƛƍƛƏūǖƛǁĴŦĘƏŞŃŝĘǖūŞǞŃĘƏĻljĘǖǞǁĘǖūƛƏѠĘlj ǶŃƄƄĘljijǞūƄĻĴŦĘƏŞŃĘŞūƄūǖǼ  ´ŦĘǁŃĻǵūljūƛƏĘƏĻljǖǁĘǖŃŞūĴūƏǖŃƏǖŝƛǁǖŦŃĴŦĘƏŞŃ  zŃǶƛǁƍƛĻūɛŃĻijǞljūƏŃljljƾǁƛĴŃljljŃljѠljǼljǖŃƍljѠƾƛƄūĴūŃljѠijŃŦĘǵūƛǁljѠǁŃǶĘǁĻljѠƾŃǁŝƛǁƍĘƏĴŃ ūƏĻūĴĘǖƛǁljѠĘƏĻƾǁƛĴŃĻǞǁŃljƏŃŃĻŃĻǖƛljǞĴĴŃljljŝǞƄƄǼǶƛǁƁūƏǖŦŃŝǞǖǞǁŃljǖĘǖŃ  ´ǖǁǞĴǖǞǁŃĘƏĻūƏĻūǵūĻǞĘƄǁƛƄŃljƏŃŃĻŃĻǖƛljǞƾƾƛǁǖĘƏĻǁŃūƏŝƛǁĴŃǖŦŃĴŦĘƏŞŃŃɈƛǁǖ At an individual levelѠĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃɈƛǁǖljĘĻĻǁŃljljĘƏĻƍĘƏĘŞŃĘƏūƏĻūǵūĻǞĘƄҾljџ  ÈƏūǀǞŃƾŃǁljƾŃĴǖūǵŃljѠijūĘljŃljѠƍƛǖūǵĘǖūƛƏljѠijŃŦĘǵūƛǁljѠƍūƏĻljŃǖѠǁŃljūljǖĘƏĴŃѠĘƏĻǁŃĘĴǖūƛƏljǖƛ ūƏĴǁŃĘljŃĘĴĴŃƾǖĘƏĴŃĘƏĻĴƛƍƍūǖƍŃƏǖūƏĘƍƛǁŃƾǁƛĻǞĴǖūǵŃĘƏĻǁŃljūƄūŃƏǖǶĘǼ  àūƄƄūƏŞƏŃljljѠĘijūƄūǖǼѠƁƏƛǶƄŃĻŞŃѠljƁūƄƄljѠĘƏĻǖūƍŃĴĘƾĘĴūǖǼƏŃĴŃljljĘǁǼǖƛǖǁĘƏljūǖūƛƏǖƛǖŦŃ ŝǞǖǞǁŃljǖĘǖŃ  ´ƾƛƏljƛǁljŦūƾĘƏĻĘĴǖūǵŃƄŃĘĻŃǁljŦūƾƏŃŃĻljǖƛŃƏljǞǁŃljǞĴĴŃljljŝǞƄĴŦĘƏŞŃĘƏĻĴƛĘĴŦĘƏūƏĻūǵūĻǞĘƄ ǖŦǁƛǞŞŦƾŃǁljƛƏĘƄǖǁĘƏljūǖūƛƏ 4.6 Change Management Roles and Responsibilities ƾĘǁǖūĴǞƄĘǁĴŦĘƏŞŃŃɈƛǁǖƍĘǼūƏǵƛƄǵŃūƏĻūǵūĻǞĘƄljljƾŃĴūɛĴĘƄƄǼljŃƄŃĴǖŃĻǖƛĘĻǵūljŃǖŦŃƾǁƛŽŃĴǖǖŃĘƍ ƛƏƾƛǖŃƏǖūĘƄĴŦĘƏŞŃǁūljƁljѠljǞĴŦĘljĘƏĘĻǵūljƛǁǼĴƛƍƍūǖǖŃŃѬÁŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǖŃĘƍƍĘǼ ŃƏŞĘŞŃĘĻĻūǖūƛƏĘƄūƏĻūǵūĻǞĘƄljƛǁŞǁƛǞƾljҌƛǞǖljūĻŃǖŦŃĴŦĘƏŞŃǖŃĘƍҍǖƛŦŃƄƾĘljljŃljljĴŦĘƏŞŃŃɈŃĴǖljѱ ƾǁūƛǁūǖūȆŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǖĘljƁljѱƾǁƛǵūĻŃŝŃŃĻijĘĴƁƛƏǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖljǖǁĘǖŃŞǼѠ ƾƄĘƏѠĘƏĻǖĘĴǖūĴljѱĘƏĻŃǻŃĴǞǖŃĘƏĻljǞƾƾƛǁǖǖŦŃĴŦĘƏŞŃƾǁƛĴŃljljĘǖǖŦŃljǖĘƁŃŦƛƄĻŃǁƄŃǵŃƄѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 11  Standard for Change Management© ÁŦŃŝƛƄƄƛǶūƏŞǁƛƄŃljĘǁŃĻŃɛƏŃĻŝƛǁĻŃĻūĴĘǖŃĻĴŦĘƏŞŃƾǁƛŝŃljljūƛƏĘƄljџ  Change Management Practitioner: ƏūƏĻūǵūĻǞĘƄǁŃljƾƛƏljūijƄŃŝƛǁĴƛƛǁĻūƏĘǖūƏŞѠĘƾƾƄǼūƏŞѠ ĘƏĻǖǁĘĴƁūƏŞĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǖƛƛƄljƛǁĘĴǖūǵūǖūŃljѬÁŦūljūƏĻūǵūĻǞĘƄūljƏƛǖǁŃljƾƛƏljūijƄŃƛǁ ĘĴĴƛǞƏǖĘijƄŃŝƛǁǖŦŃĴŦĘƏŞŃljǖǁĘǖŃŞǼѬ  Change Management Team:ŞǁƛǞƾƛŝūƏĻūǵūĻǞĘƄljǶŦƛǶƛǁƁǖƛŞŃǖŦŃǁŝĘĴūƄūǖĘǖūƏŞĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖĘĴǖūǵūǖūŃljǖƛĻŃljūŞƏѠĘƏĘƄǼȆŃѠĻŃǵŃƄƛƾѠĘƏĻŃƏĘijƄŃǖŦŃƛǁŞĘƏūȆĘǖūƛƏǖƛƛǶƏ ĘƏĻŃɈŃĴǖūǵŃƄǼĻǁūǵŃĘĻƛƾǖūƛƏѠǞljĘŞŃѠĘƏĻƾǁƛɛĴūŃƏĴǼѬÁŃĘƍƍŃƍijŃǁljŃƏljǞǁŃĘĴǖūǵūǖūŃljĘǁŃ ĴƛƍƾƄŃǖŃĻѠŝŃŃĻijĘĴƁūljŞĘǖŦŃǁŃĻѠǖǁĘūƏūƏŞūljĴƛƏĻǞĴǖŃĻѠĘƏĻĴƛƍƍǞƏūĴĘǖūƛƏljĘǁŃĻŃƄūǵŃǁŃĻūƏ ǵĘǁūƛǞljŝƛǁƍĘǖljѬ  Change Management Lead: ÁŦŃūƏĻūǵūĻǞĘƄĘĴĴƛǞƏǖĘijƄŃĘƏĻǁŃljƾƛƏljūijƄŃŝƛǁǖŦŃĴŦĘƏŞŃ ljǖǁĘǖŃŞǼǶŦƛĘljljŃljljŃljǖŦŃĴŦĘƏŞŃѠƛǞǖƄūƏŃljĘĴŦĘƏŞŃƾƄĘƏѠĘƏĻūƍƾƄŃƍŃƏǖljĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖѬÁŦūljūƏĻūǵūĻǞĘƄŦĘljĻūǁŃĴǖĻĘǼҤǖƛҤĻĘǼĴƛƏǖǁƛƄƛǵŃǁǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ǖŃĘƍѠǖŦŃĴŦĘƏŞŃƾǁƛŽŃĴǖljĴŦŃĻǞƄŃѠĘljljƛĴūĘǖŃĻijǞĻŞŃǖljѠĘƏĻǁŃljƛǞǁĴŃljѬÁŦŃ ŦĘƏŞŃ xĘƏĘŞŃƍŃƏǖnŃĘĻūljǖŦŃƾǁūƍĘǁǼƄūĘūljƛƏǖƛǖŦŃĴŦĘƏŞŃljƾƛƏljƛǁѠƾǁƛŽŃĴǖƍĘƏĘŞŃǁѠƄŃĘĻŃǁljŦūƾѠ ƛǵŃǁĘƄƄƾǁƛŽŃĴǖǖŃĘƍѠĘƏĻljǖĘƁŃŦƛƄĻŃǁljѬ ŦĘƏŞŃǁƛƄŃljƍĘǼŦĘǵŃĻūɈŃǁŃƏǖƏĘƍŃljĘljljƛĴūĘǖŃĻǶūǖŦǖŦŃǁƛƄŃѠĻŃƾŃƏĻūƏŞƛƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏѬ ĻĻūǖūƛƏĘƄƛǁĴƛƏljƛƄūĻĘǖŃĻǁƛƄŃljƍĘǼijŃǁŃǀǞūǁŃĻijĘljŃĻǞƾƛƏǖŦŃĴƛƍƾƄŃǻūǖǼƛŝǖŦŃŞƛĘƄljljŃǖŝƛǁ ǖŦŃĴŦĘƏŞŃѬ ÁŦŃŝƛƄƄƛǶūƏŞǁƛƄŃljĘǁŃĴǁŃĘǖŃĻǖƛljǞƾƾƛǁǖljǖĘƁŃŦƛƄĻŃǁljҾǁŃljǞƄǖljџ  Sponsor: ÁŦŃūƏĻūǵūĻǞĘƄƛǁŞǁƛǞƾūƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘĴĴƛǞƏǖĘijƄŃŝƛǁǖŦŃǁŃĘƄūȆĘǖūƛƏƛŝǖŦŃ ijŃƏŃɛǖljƛŝĘĴŦĘƏŞŃѬÁŦŃljƾƛƏljƛǁĻŃɛƏŃljĘƏĻĴŦĘƍƾūƛƏljǖŦŃƛǵŃǁĘƄƄĴŦĘƏŞŃŞƛĘƄljѠljĴƛƾŃѠ ĘƏĻĻŃɛƏūǖūƛƏƛŝljǞĴĴŃljljѬÁŦūljūƏĻūǵūĻǞĘƄƛǁŞǁƛǞƾūƏɝǞŃƏĴŃljƾŃŃǁljĘƏĻƛǖŦŃǁljŃƏūƛǁƄŃĘĻŃǁlj ǖƛŞĘūƏljǞƾƾƛǁǖĘƏĻƾǁƛǵūĻŃƄŃĘĻŃǁljŦūƾǖƛĘĴŦūŃǵŃǖŦŃljǖĘǖŃĻǵūljūƛƏѬÁŦūljǁƛƄŃŦĘljǞƄǖūƍĘǖŃ ĻŃĴūljūƛƏҤƍĘƁūƏŞĘƏĻŝǞƏĻūƏŞĘǞǖŦƛǁūǖǼĘƏĻƾǁƛǵūĻŃljĴƛƏljǖĘƏǖǵūljūijūƄūǖǼǖƛǖŦŃĴŦĘƏŞŃŃɈƛǁǖѬ  Change Agents: JǞƏĴǖūƛƏĘƄƛǁljƛĴūĘƄƄŃĘĻŃǁljѠƍūĻĻƄŃƍĘƏĘŞŃƍŃƏǖѠĘƏĻljǞijŽŃĴǖƍĘǖǖŃǁ ŃǻƾŃǁǖljŝǁƛƍĻūɈŃǁŃƏǖĘǁŃĘljūƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏǶŦƛĘǁŃǖǁǞljǖŃĻijǼĴƛƄƄŃĘŞǞŃljѠljǖĘƁŃŦƛƄĻŃǁljѠ ĘƏĻŃǻŃĴǞǖūǵŃljŝƛǁǖŦŃūǁūƏljūŞŦǖūƏǖƛĘƏĻǞƏĻŃǁljǖĘƏĻūƏŞƛŝǖŦŃƛǁŞĘƏūȆĘǖūƛƏѬÁŦŃljŃ ūƏĻūǵūĻǞĘƄljƍĘǼijŃljŃƄŃĴǖŃĻŝƛǁǖŦŃūǁҌūƏŝƛǁƍĘƄѠƏƛƏҤŦūŃǁĘǁĴŦūĴĘƄҍƏŃǖǶƛǁƁĘƏĻūƏɝǞŃƏĴŃ ҌǶūǖŦƛǞǖĘǞǖŦƛǁūǖǼҍƛǵŃǁƛǖŦŃǁūƏĻūǵūĻǞĘƄljƛǁŞǁƛǞƾljѬÁŦŃǼƍƛĻŃƄǖŦŃǁŃǀǞūǁŃĻijŃŦĘǵūƛǁljūƏ ǖŦŃūǁĘǁŃĘljѠƾǁƛǵūĻŃŝŃŃĻijĘĴƁƛƏĴŦĘƏŞŃĘĴǖūǵūǖūŃljѠĘƏĻĘĴǖūǵŃƄǼŃƏŞĘŞŃǶūǖŦƛǖŦŃǁljĘǁƛǞƏĻ ĴŦĘƏŞŃĘĴǖūǵūǖūŃljѬ 4.7 Organizational Alignment and Change Management ƄūŞƏƍŃƏǖūljĘƏūƍƾƛǁǖĘƏǖŃƄŃƍŃƏǖƛŝljǞĴĴŃljljŝǞƄĴŦĘƏŞŃūƏūǖūĘǖūǵŃljѬnŃĘĻŃǁljƍǞljǖŦĘǵŃĴƄĘǁūǖǼƛŝ  ƾǞǁƾƛljŃĘƏĻŝƛĴǞljǖƛĘƄūŞƏƾŃƛƾƄŃѠƾǁƛĴŃljljŃljѠljǼljǖŃƍljѠĘƏĻljǖǁǞĴǖǞǁŃljūƏǖūƍŃljƛŝĴŦĘƏŞŃѬÁŦŃǼ ƍǞljǖĘƄljƛĻŃǵŃƄƛƾĴƛƏǖūƏŞŃƏĴǼƾƄĘƏljǖƛĻŃǖŃĴǖĘƏĻǁŃƍŃĻūĘǖŃĘƄūŞƏƍŃƏǖūljljǞŃljǖŦĘǖƍĘǼƛĴĴǞǁ ijŃŝƛǁŃѠĻǞǁūƏŞѠƛǁĘɞŃǁĴŦĘƏŞŃƛĴĴǞǁljѬ ŦĘƏŞŃĴĘƾĘĴūǖǼĘƏĻĴĘƾĘijūƄūǖǼĴĘƏǵĘǁǼŞǁŃĘǖƄǼŝǁƛƍƛƏŃ ƛǁŞĘƏūȆĘǖūƛƏǖƛĘƏƛǖŦŃǁѠijǞǖǖŦŃƄūƁŃƄūŦƛƛĻƛŝǖŦŃljǞĴĴŃljljŝǞƄūƍƾƄŃƍŃƏǖĘǖūƛƏĘƏĻĘĻƛƾǖūƛƏƛŝ  ĴŦĘƏŞŃūljūƏĴǁŃĘljŃĻǶŦŃƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljljǖǁǞĴǖǞǁŃѠƾǁƛĴŃljljŃljѠĘƏĻƾŃƛƾƄŃĘǁŃĴƛƏǖūƏǞĘƄƄǼ ĘƄūŞƏŃĻǖƛĘĴƛƍƍƛƏǵūljūƛƏѬ †ǁŞĘƏūȆĘǖūƛƏĘƄĴǞƄǖǞǁŃūljĘƏƛǖŦŃǁūƍƾƛǁǖĘƏǖŃƄŃƍŃƏǖƛŝƛǁŞĘƏūȆĘǖūƛƏĘƄĘƄūŞƏƍŃƏǖǖŦĘǖĴĘƏ ūƏɝǞŃƏĴŃĴŦĘƏŞŃljǖǁĘǖŃŞǼljǞĴĴŃljljѱǖŦŃǁŃŝƛǁŃѠūǖūljūƍƾƛǁǖĘƏǖǖŦĘǖƄŃĘĻŃǁljĴǁŃĘǖŃĘƏŃƏǵūǁƛƏƍŃƏǖ ǶŦŃǁŃŝƛƄƄƛǶŃǁljŦĘǵŃǖŦŃƏŃĴŃljljĘǁǼǖūƍŃĘƏĻljƾĘĴŃǖƛŃƏŞĘŞŃūƏĘƏĻijŃĴƛƍŃĴƛƍŝƛǁǖĘijƄŃǶūǖŦ ǖŦŃƏŃǶǶĘǼljƛŝǶƛǁƁūƏŞѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 12  Standard for Change Management© 5 Change Management Process ƾǁƛĴŃljljūljĘljŃǖƛŝūƏǖŃǁǁŃƄĘǖŃĻĘĴǖūƛƏljĘƏĻĘĴǖūǵūǖūŃljƾŃǁŝƛǁƍŃĻǖƛĘĴŦūŃǵŃĘljƾŃĴūɛĴƾǁƛĻǞĴǖѠ ǁŃljǞƄǖѠƛǁƛǞǖĴƛƍŃѬàŦŃƏƾǁƛƾŃǁƄǼĘƾƾƄūŃĻѠǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾǁƛĴŃljljūƏĴǁŃĘljŃljǖŦŃ ƄūƁŃƄūŦƛƛĻǖŦĘǖūƏĻūǵūĻǞĘƄljĘƏĻƛǁŞĘƏūȆĘǖūƛƏljŃɈŃĴǖūǵŃƄǼǖǁĘƏljūǖūƛƏǖƛĘŝǞǖǞǁŃljǖĘǖŃǖƛĘĴŦūŃǵŃ ŃǻƾŃĴǖŃĻijŃƏŃɛǖljѬ XƏĻūǵūĻǞĘƄljĘƏĻljǖĘƁŃŦƛƄĻŃǁljƏŃŃĻūƏŝƛǁƍĘǖūƛƏѠƄŃĘĻŃǁljŦūƾljǞƾƾƛǁǖѠǖǁĘūƏūƏŞѠĴƛĘĴŦūƏŞѠǁŃǶĘǁĻljѠ ǁŃūƏŝƛǁĴŃƍŃƏǖѠĘƏĻǖūƍŃǖƛĻŃĴūĻŃǶŦŃǖŦŃǁǖƛŃƏŞĘŞŃūƏĴŦĘƏŞŃĘƏĻǖƛǶŦĘǖĻŃŞǁŃŃѬ ÁŦŃǖǁĘƏljūǖūƛƏŝǁƛƍǖŦŃĴǞǁǁŃƏǖǖƛĘŝǞǖǞǁŃljǖĘǖŃūljĘĴŦūŃǵŃĻijǼĘƾƾƄǼūƏŞĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ƾǁƛĴŃljljŃljljƛǖŦĘǖljǖĘƁŃŦƛƄĻŃǁljĘǁŃŃƏŞĘŞŃĻijŃŝƛǁŃѠĻǞǁūƏŞѠĘƏĻĘɞŃǁǖŦŃĴŦĘƏŞŃƾǁƛĴŃljljѬ 1ɈŃĴǖūǵŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǁŃljǞƄǖljǶŦŃƏǖŦŃƾŃǁĴŃūǵŃĻƏŃŞĘǖūǵŃūƍƾĘĴǖljĘƏĻǁūljƁljƛŝǖŦŃ ĴŦĘƏŞŃĘǁŃƍūƏūƍūȆŃĻĘƏĻǖŦŃƛǵŃǁĘƄƄŃǻƾŃĴǖŃĻijŃƏŃɛǖljĘǁŃĘĴŦūŃǵŃĻѠūĻŃĘƄƄǼǶūǖŦūƏǖŦŃijǞĻŞŃǖ ĘƏĻljĴŦŃĻǞƄŃѬ ©ǁƛĴŃljljŞǁƛǞƾljĘǁŃĘljljƛĴūĘǖūƛƏljƛŝljūƍūƄĘǁƛǁǁŃƄĘǖŃĻƾǁƛĴŃljljŃljǖŦĘǖljŃǁǵŃĘljŞǞūĻŃljŝƛǁǖŦŃ ĘƾƾƄūĴĘǖūƛƏƛŝ ĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƁƏƛǶƄŃĻŞŃѠljƁūƄƄljѠĘƏĻĘijūƄūǖūŃljĻǞǁūƏŞĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ūƍƾƄŃƍŃƏǖĘǖūƛƏѬÁŦŃljŃŞǁƛǞƾljĘǁŃƄūƏƁŃĻūƏǖŦĘǖǖŦŃƛǞǖƾǞǖƛǁǁŃljǞƄǖƛŝƛƏŃƾǁƛĴŃljljijŃĴƛƍŃljǖŦŃ ūƏƾǞǖƛŝ ĘƏƛǖŦŃǁƾǁƛĴŃljljѬ©ǁƛĴŃljljŃljǶūǖŦūƏŃĘĴŦŞǁƛǞƾĘǁŃūǖŃǁĘǖūǵŃѠljƛƍŃǖūƍŃljljūƍǞƄǖĘƏŃƛǞljѠ ĘƏĻƍĘǼijŃĘƾƾƄūŃĻƍǞƄǖūƾƄŃǖūƍŃljǖŦǁƛǞŞŦƛǞǖǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃɈƛǁǖѬ ŦĘƏŞŃūƏūǖūĘǖūǵŃljƍĘǼŃƍƾƄƛǼǵĘǁūƛǞljĘƾƾǁƛĘĴŦŃljҌŃѬŞѬѠǶĘǖŃǁŝĘƄƄѠĘŞūƄŃҍѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ ƾǁƛĴŃljljŃljѠŞūǵŃƏǖŦŃūǁūǖŃǁĘǖūǵŃĘƏĻljƛƍŃǖūƍŃljljūƍǞƄǖĘƏŃƛǞljƏĘǖǞǁŃѠljŦƛǞƄĻijŃƾǁƛƾŃǁƄǼĘĻĘƾǖŃĻ ŝƛǁŃɈŃĴǖūǵŃƏŃljljѠǁŃŞĘǁĻƄŃljljƛŝǖŦŃƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞǼŃƍƾƄƛǼŃĻѬ ÁŦŃƾǁƛĴŃljljƛŝĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖĻŃljĴǁūijŃĻūƏǖŦūljĻƛĴǞƍŃƏǖĻǁĘǶljƛƏƍĘƏǼŃǻūljǖūƏŞĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞūŃljĘƏĻūĻŃƏǖūɛŃljŞŃƏŃǁĘƄƄǼĘĴĴŃƾǖŃĻƾǁĘĴǖūĴŃljǁĘǖŦŃǁǖŦĘƏǁŃƾƄūĴĘǖūƏŞ ĘƾĘǁǖūĴǞƄĘǁƍŃǖŦƛĻƛƄƛŞǼѬ©ǁĘĴǖūǖūƛƏŃǁljǞljūƏŞĘƾĘǁǖūĴǞƄĘǁƍŃǖŦƛĻƛƄƛŞǼǶūƄƄɛƏĻĴƛƍƍƛƏĘƄūǖūŃlj ĘƏĻƾŃǁŦĘƾljĘĻĻūǖūƛƏĘƄljǞŞŞŃljǖūƛƏljŝƛǁŃǻǖŃƏĻūƏŞǖŦŃūǁĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖŃɈƛǁǖljѬ ljĘƏŃƍŃǁŞūƏŞĻūljĴūƾƄūƏŃѠǖŦŃ x©´ǖĘƏĻĘǁĻĻƛŃljƏƛǖƍĘƏĻĘǖŃƾĘǁǖūĴǞƄĘǁĘĴǖūǵūǖūŃljƛǁƾǁƛĴŃljlj ljǖŃƾljѬ ƛƏljŃǀǞŃƏǖƄǼѠǖŦƛljŃŝĘƍūƄūĘǁǶūǖŦǖŦŃƄĘƏŞǞĘŞŃƛŝljǖĘƏĻĘǁĻljǶūƄƄƏƛǖijŃljǞǁƾǁūljŃĻĘǖǖŦŃ ĘijljŃƏĴŃƛŝ ǖŦŃǶƛǁĻҹljŦĘƄƄҺūƏĻŃljĴǁūijūƏŞǖŦŃƾǁƛĴŃljljŃljѬXƏljǖŃĘĻѠǖŦŃƄĘƏŞǞĘŞŃĻŃljĴǁūijŃljŞŃƏŃǁĘƄƄǼ ĘĴĴŃƾǖŃĻƾǁĘĴǖūĴŃѱǖŦŃǁŃŝƛǁŃѠƾǁƛĴŃljljŃljѠǖŦŃūǁljǞijҤƾǁƛĴŃljljŃljѠĘƏĻĘĴǖūƛƏljĘǁŃŞŃƏŃǁĘƄƄǼǞljŃĻijǞǖ ƏƛǖǁŃǀǞūǁŃĻѬ ÁŦŃŝƛƄƄƛǶūƏŞƾǁƛĴŃljljŞǁƛǞƾljĘǁŃǞljŃĻǖƛƛǁŞĘƏūȆŃĘƏĻŃƄĘijƛǁĘǖŃƛƏǖŦŃƾǁƛĴŃljljŃljƾŃǁŝƛǁƍŃĻijǼ ĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾǁĘĴǖūǖūƛƏŃǁljĻǞǁūƏŞǖŦŃĴŦĘƏŞŃūƏūǖūĘǖūǵŃѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 13  Standard for Change Management© Change Management Process Groups ÁŦŃƾǁƛĴŃljljŃljūƏǖŦūljŞǁƛǞƾĘǁŃĻŃljūŞƏŃĻǖƛĘljljŃljljѠŃǵĘƄǞĘǖŃѠĘƏĻĘƏǖūĴūƾĘǖŃĘƏ ƛǁŞĘƏūȆĘǖūƛƏĘƏĻūǖljljǖĘƁŃŦƛƄĻŃǁljҾǁŃĘĻūƏŃljljѠĘijūƄūǖǼѠĘƏĻĴĘƾĘĴūǖǼǖƛǞƏĻŃǁŞƛĘ 5.1 Evaluate ǖǁĘƏljūǖūƛƏŝǁƛƍǖŦŃĴǞǁǁŃƏǖljǖĘǖŃǖƛĘŝǞǖǞǁŃljǖĘǖŃѬÁŦŃƾǁƛĴŃljljŃljĘƄljƛūƏĴƄǞĻŃĘƏ Change ĘljljŃljljƍŃƏǖƛŝǖŦŃĴŦĘƏŞŃĘƏĻǖŦŃūƍƾĘĴǖǖŦŃĴŦĘƏŞŃǶūƄƄŦĘǵŃƛƏǖŦŃūƏĻūǵūĻǞĘƄ Impact and ĘƏĻƛǁŞĘƏūȆĘǖūƛƏѬSūljǖƛǁǼѠĴǞƄǖǞǁŃѠĘƏĻǵĘƄǞŃljǼljǖŃƍljƾƄĘǼƁŃǼǁƛƄŃljūƏǖŦŃljŃ Organizational ŃǵĘƄǞĘǖūƛƏljѬÁŦŃǁŃljǞƄǖljƾǁƛǵūĻŃĴŦĘƏŞŃƾǁĘĴǖūǖūƛƏŃǁljǶūǖŦūƏŝƛǁƍĘǖūƛƏǖƛĴĘƄūijǁĘǖŃ Readiness ƄŃĘĻŃǁŃǻƾŃĴǖĘǖūƛƏljĘƏĻǖƛljĴĘƄŃĘƏĻĴǞljǖƛƍūȆŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏlj ĘƏĻĘĴǖūǵūǖūŃljѬ ÁŦŃƾǁƛĴŃljljŃljūƏǖŦūljŞǁƛǞƾĘǁŃĻŃljūŞƏŃĻǖƛĻŃǵŃƄƛƾǖŦŃŦūŞŦҤƄŃǵŃƄĘƾƾǁƛĘĴŦ ŝƛǁĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖǶūǖŦljƾƛƏljƛǁljѠĴŦĘƏŞŃƄŃĘĻŃǁljѠĴƛƏǖŃƏǖĻŃǵŃƄƛƾŃǁljѠ 5.2 Formulate ƾǁƛŞǁĘƍƍĘƏĘŞŃǁljѠĴǞljǖƛƍŃǁljѠĘƏĻƛǖŦŃǁljƛƏǖŦŃƾǁƛŽŃĴǖѬÁŦūljĘƾƾǁƛĘĴŦūƏĴƄǞĻŃlj the Change ŞƛǵŃǁƏĘƏĴŃѠǁūljƁljѠǁŃljƛǞǁĴŃljѠijǞĻŞŃǖѠĘƏĻǁŃƾƛǁǖūƏŞѬÁŦŃĴŦĘƏŞŃljǖǁĘǖŃŞǼǶūƄƄ Management ūƏĴƛǁƾƛǁĘǖŃѠūƏǖŃŞǁĘǖŃѠĘƏĻĘƄūŞƏĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏljѠĘĴǖūǵūǖūŃljѠǖĘljƁljѠ Strategy ĘƏĻƍūƄŃljǖƛƏŃljūƏǖƛǖŦŃƛǖŦŃǁĘĴǖūǵūǖūŃljĘƏĻƛƾŃǁĘǖūƛƏljƛŝ ĘƏƛǁŞĘƏūȆĘǖūƛƏĘƏĻ ūǖljljǖĘƁŃŦƛƄĻŃǁljĘǖǖŦŃƛƏljŃǖƛŝĘĴŦĘƏŞŃҌǖūƍūƏŞĘƏĻljŃǀǞŃƏĴŃҍѬ´ǖĘƁŃŦƛƄĻŃǁ ŃƏŞĘŞŃƍŃƏǖūljūƏĴƄǞĻŃĻūƏǖŦūljƾǁƛĴŃljljŞǁƛǞƾѬ ÁŦŃƾǁƛĴŃljljŃljūƏǖŦūljŞǁƛǞƾŃƍƾƄƛǼljƾŃĴūɛĴĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƍŃǖŦƛĻƛƄƛŞūŃlj 5.3 Develop ĘƏĻǖƛƛƄljǖƛĻŃǵŃƄƛƾĻŃǖĘūƄŃĻƾƄĘƏljŝƛǁūƍƾƄŃƍŃƏǖūƏŞǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖ the Change ljǖǁĘǖŃŞǼѬÁŦŃljŃƾƄĘƏljūƏĴƄǞĻŃĴƛƍƍǞƏūĴĘǖūƛƏljѠljƾƛƏljƛǁljŦūƾѠljǖĘƁŃŦƛƄĻŃǁ Management ŃƏŞĘŞŃƍŃƏǖѠƄŃĘǁƏūƏŞĘƏĻĻŃǵŃƄƛƾƍŃƏǖѠǁūljƁƍĘƏĘŞŃƍŃƏǖѠĘƏĻƍŃĘljǞǁŃƍŃƏǖĘƏĻ Plan ijŃƏŃɛǖljǁŃĘƄūȆĘǖūƛƏѬ†ƏŞƛūƏŞūƏǖŃŞǁĘǖūƛƏǶūǖŦƾǁƛŽŃĴǖƍĘƏĘŞŃƍŃƏǖūljūƏĴƄǞĻŃĻūƏ ǖŦūljƾǁƛĴŃljljŞǁƛǞƾѬ 5.4 Execute ÁŦŃƾǁƛĴŃljljŃljūƏǖŦūljŞǁƛǞƾŝƛĴǞljƛƏǖŦŃūƍƾƄŃƍŃƏǖĘǖūƛƏƛŝ ǶƛǁƁѲĘĴǖūƛƏljūƏǖŦŃ the Change ĻŃǖĘūƄŃĻĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏljѬÁŦŃǶƛǁƁūƏǖŦūljĘǁŃĘūljǁŃǀǞūǁŃĻǖƛĘĴŦūŃǵŃ Management ǖŦŃŃǻƾŃĴǖŃĻijŃƏŃɛǖljƛŝ ǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖūƍƾƄŃƍŃƏǖĘǖūƛƏѬ Plan ÁŦŃƾǁƛĴŃljljŃljūƏǖŦūljŞǁƛǞƾǁŃūƏŝƛǁĴŃǖŦŃǶƛǁƁūƏǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾƄĘƏljѠ 5.5 Complete ĻŃǖŃǁƍūƏŃǖŦŃŃɈŃĴǖūǵŃƏŃljljƛŝ ǖŦŃǶƛǁƁѠƍƛƏūǖƛǁƾǁƛŞǁŃljljѠĘƏĻǖǁĘƏljūǖūƛƏǖŦŃ the Change ĴŦĘƏŞŃūƏūǖūĘǖūǵŃǖƛǖŦŃijǞljūƏŃljljѬÁŦŃljŃƾǁƛĴŃljljŃljūƏĴƄǞĻŃƍŃĘljǞǁūƏŞǁŃljǞƄǖljĘƏĻ Management ĴƛƍƾĘǁūƏŞǖƛǖŦŃŃǻƾŃĴǖŃĻijŃƏŃɛǖljƛǁijǞljūƏŃljljƛijŽŃĴǖūǵŃljѬÁŦŃljŃƾǁƛĴŃljljŃljĘƄljƛ Effort ūƏĴƄǞĻŃǖŦŃĴƛƏǖūƏǞƛǞljūƍƾǁƛǵŃƍŃƏǖĘĴǖūǵūǖūŃljǖŦĘǖĴƛƍŃŝǁƛƍǖŦŃƾƛljǖҤƾǁƛŽŃĴǖ ĘƏĘƄǼljūljĘƏĻƄŃljljƛƏljƄŃĘǁƏŃĻѬ XƏǖŦŃŝƛƄƄƛǶūƏŞljŃĴǖūƛƏljƛŝ  x©Ҿlj´ǖĘƏĻĘǁĻѠXƏƾǞǖѲ†ǞǖƾǞǖǖĘijƄŃljĘǁŃūƏĴƄǞĻŃĻūƏǖŦŃ ĻŃljĴǁūƾǖūƛƏljƛŝǖŦŃĴŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾǁƛĴŃljljŃljѬÁŦŃljŃǖĘijƄŃljĴƛƍƍǞƏūĴĘǖŃǖŦŃƾǁƛĴŃljljѠ ĻƛĴǞƍŃƏǖĘǖūƛƏѠƛǁūƏŝƛǁƍĘǖūƛƏǁŃǀǞūǁŃĻǖƛĴƛƍƾƄŃǖŃǖŦŃƾǁƛĴŃljljljǖŃƾѠĘƏĻǶŦĘǖƾǁƛĴŃljljѠ ĻƛĴǞƍŃƏǖĘǖūƛƏѠƛǁūƏŝƛǁƍĘǖūƛƏūljĘƏƛǞǖĴƛƍŃƛŝǖŦŃƾǁƛĴŃljljѬÁŦŃūƏƾǞǖljĘƏĻƛǞǖƾǞǖljƄūljǖŃĻūƏ ǖŦŃljŃǖĘijƄŃljĘǁŃƏƛǖƍŃĘƏǖǖƛijŃŃǻŦĘǞljǖūǵŃѠijǞǖǁĘǖŦŃǁūƏĻūĴĘǖŃĴƛƍƍƛƏƄǼĘĴĴŃƾǖŃĻūƏƾǞǖljĘƏĻ ƛǞǖƾǞǖljѬÁŦŃūƏƾǞǖljĘƏĻƛǞǖƾǞǖljĻƛƏƛǖŦĘǵŃĘƛƏŃҤǖƛҤƛƏŃǁŃƄĘǖūƛƏljŦūƾǶūǖŦŃĘĴŦƛǖŦŃǁѬ 5.1 Evaluate Change Impact and Organizational Readiness ÁŦŃƾǞǁƾƛljŃƛŝEvaluate Change Impact and Organizational Readiness ūljǖƛџ  ¬ŃǵūŃǶǖŦŃƛǵŃǁĘƄƄĴŦĘƏŞŃĘƏĻŦƛǶūǖǶūƄƄūƍƾĘĴǖǖŦŃƛǁŞĘƏūȆĘǖūƛƏ  1ljǖĘijƄūljŦǶŦŃǖŦŃǁǖŦŃƛǁŞĘƏūȆĘǖūƛƏūljǁŃĘĻǼĘƏĻĘijƄŃǖƛĘĻƛƾǖǖŦŃƾǁƛƾƛljŃĻĴŦĘƏŞŃ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 14  Standard for Change Management© ÁŦūljĴƛƍƾǁŃŦŃƏljūǵŃŃǵĘƄǞĘǖūƛƏūƏǵƛƄǵŃljĘljŃǁūŃljƛŝ ƾǁƛĴŃljljŃljѬ1ĘĴŦƾǁƛĴŃljljƛǞǖƄūƏŃljǖŦŃƾǞǁƾƛljŃ ƛŝ ǖŦŃĘĴǖūǵūǖǼѠƍĘūƏĘǁŃĘljƛŝŝƛĴǞljѠĘƏĻƁŃǼūƏƾǞǖljĘƏĻƛǞǖƾǞǖljѬÁŦŃljŃƾǁƛĴŃljljŃljĘǁŃĴƄƛljŃƄǼ ƄūƏƁŃĻǖƛǖŦŃƛǁĻŃǁūƏǶŦūĴŦǖŦŃǼĘǁŃǖǼƾūĴĘƄƄǼƾŃǁŝƛǁƍŃĻѬ ÁŦŃŝƛƄƄƛǶūƏŞƄūljǖƛǞǖƄūƏŃljǖŦŃŞƛĘƄljƛŝǖŦŃŃǵĘƄǞĘǖūƛƏƾǁƛĴŃljljŃljǶūǖŦǁŃljƾŃĴǖǖƛĴŦĘƏŞŃŃɈŃĴǖlj ĘƏĻƛǁŞĘƏūȆĘǖūƛƏĘƄǁŃĘĻūƏŃljljџ 1. 'ŃɛƏŃǖŦŃĴŦĘƏŞŃĘƏĻǶŦǼūǖƍǞljǖƛĴĴǞǁѬ 2. 'ŃǵŃƄƛƾĘƏĻĴƛƍƍǞƏūĴĘǖŃĘĴƄŃĘǁǵūljūƛƏƛŝǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ 3. 'ŃǖŃǁƍūƏŃǖŦŃƁŃǼljǖĘƁŃŦƛƄĻŃǁljūƏǵƛƄǵŃĻĘƏĻǶŦƛǶūƄƄijŃĘɈŃĴǖŃĻijǼǖŦŃĴŦĘƏŞŃѬ 4. ljljŃljljǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljĴǞƄǖǞǁŃѠĴĘƾĘĴūǖǼѠĘƏĻǁŃĘĻūƏŃljljŝƛǁĴŦĘƏŞŃѬ 5. ljljŃljljǶŦŃǖŦŃǁĴŦĘƏŞŃƄŃĘĻŃǁljǞƏĻŃǁljǖĘƏĻĘƏĻĘǁŃĴƛƍƍūǖǖŃĻǖƛĘĴŦĘƏŞŃƾǁƛŞǁĘƍѬ 6. ljljŃljljǖŦŃǁūljƁljĘƏĻƄūƁŃƄūŦƛƛĻƛŝ ljǞĴĴŃljljǖƛūĻŃƏǖūŝǼƾƛǖŃƏǖūĘƄĘĴǖūƛƏljǖŦĘǖƾǁƛƍƛǖŃ ƾǁƛŞǁŃljljǖƛǶĘǁĻĴŦĘƏŞŃѬ ÁŦŃŃǵĘƄǞĘǖūƛƏƛŝŃɈŃĴǖljĘƏĻǁŃĘĻūƏŃljljŝƛǁĴŦĘƏŞŃljŦƛǞƄĻijŃŞūƏijŃŝƛǁŃŝƛǁƍǞƄĘǖūƏŞĴŦĘƏŞŃ ƍĘƏĘŞŃƍŃƏǖljǖǁĘǖŃŞūŃljĘƏĻƾƄĘƏljѬ1ĘĴŦƾǁƛĴŃljljƛǞǖƾǞǖljŦƛǞƄĻijŃǖŦŃƾǁƛĻǞĴǖƛŝǶūĻŃĘƏĻ ƾǁƛĘĴǖūǵŃĴƛƏljǞƄǖĘǖūƛƏǖƛĴƄƛljŃǖŦŃŞĘƾijŃǖǶŃŃƏǖŦŃljǖǁĘǖŃŞūĴūƏǖŃƏǖĘƏĻŝƛǁƍĘǖūƛƏƛŝljǖǁĘǖŃŞūŃlj ĘƏĻƾƄĘƏljǖŦĘǖǶūƄƄĘĴŦūŃǵŃǖŦŃŃǻƾŃĴǖŃĻijŃƏŃɛǖljѬ 5.1.1 Define the Change ÁŦŃƾǞǁƾƛljŃƛŝ'ŃɛƏŃǖŦŃ ŦĘƏŞŃūljǖƛĻūljĴŃǁƏĘƏĻljƾŃĴūŝǼǖŦŃĴŦĘƏŞŃǖŦŃƛǁŞĘƏūȆĘǖūƛƏūƏǖŃƏĻlj ǖƛĘĻƛƾǖǖƛƍŃŃǖĘljǖǁĘǖŃŞūĴƛijŽŃĴǖūǵŃѬJǞƏĻĘƍŃƏǖĘƄǀǞŃljǖūƛƏljĘǁƛǞƏĻǖŦŃĴŦĘƏŞŃѠǖŦŃƾǞǁƾƛljŃѠ ǶŦƛǶūƄƄijŃūƍƾĘĴǖŃĻĘƏĻŦƛǶѠĘƏĻĘƄūŞƏƍŃƏǖƛŝǖŦŃĴŦĘƏŞŃǶūǖŦƛǁŞĘƏūȆĘǖūƛƏĘƄŞƛĘƄljĘƏĻƏŃŃĻlj ĘǁŃƁŃǼǖƛĻŃɛƏūƏŞǖŦŃĴŦĘƏŞŃѬ«ǞŃljǖūƛƏljƍĘǼūƏĴƄǞĻŃџ  àūƄƄǖŦŃĴŦĘƏŞŃijŃĻŃƾĘǁǖƍŃƏǖĘƄƛǁŃƏǖŃǁƾǁūljŃҤǶūĻŃѭ  àūƄƄǖŦŃĴŦĘƏŞŃijŃƾŃƛƾƄŃҤѠƾǁƛĴŃljljҤѠƛǁǖŃĴŦƏƛƄƛŞǼҤƛǁūŃƏǖŃĻѭ  XljǖŦŃĴŦĘƏŞŃƾĘǁǖƛŝƛǁūƏĴƛƏŽǞƏĴǖūƛƏǶūǖŦƛǖŦŃǁĴŦĘƏŞŃljŦĘƾƾŃƏūƏŞūƏǖŦŃƛǁŞĘƏūȆĘǖūƛƏѭ  àūƄƄǖŦŃĴŦĘƏŞŃijŃĴƛƏljūĻŃǁŃĻǖǁĘƏljŝƛǁƍĘǖūƛƏĘƄƛǁūƏĴǁŃƍŃƏǖĘƄѭ  SƛǶǶūƄƄǖŦŃƛǁŞĘƏūȆĘǖūƛƏĘƏĻūǖljljǖǁǞĴǖǞǁŃijŃĘɈŃĴǖŃĻijǼǖŦŃĴŦĘƏŞŃѭ ĴƄŃĘǁƄǼĻŃɛƏŃĻĴŦĘƏŞŃūljƏŃŃĻŃĻǖƛĻŃǖŃǁƍūƏŃǖŦŃĘƾƾǁƛĘĴŦƏŃĴŃljljĘǁǼǖƛūƍƾƄŃƍŃƏǖǖŦŃ ĴŦĘƏŞŃljǞĴĴŃljljŝǞƄƄǼѬ Inputs Outputs  ǞljūƏŃljlj ĘljŃ  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ¬ŃljŃĘǁĴŦ  ŦĘǁǖŃǁ  ŦĘǁǖŃǁ  ´ǖǁĘǖŃŞūĴ©ƄĘƏ  ´ǞĴĴŃljljxŃĘljǞǁŃlj 5.1.2 Determine Why the Change is Required ÁŦŃƾǞǁƾƛljŃƛŝDetermine Why the Change is Required ūljǖƛŃǻƾƄĘūƏǖŦŃĴǞǁǁŃƏǖƛƾƾƛǁǖǞƏūǖǼѠ ǁūljƁljƛǁĴƛƏljŃǀǞŃƏĴŃljѠĘƏĻijŃƏŃɛǖljѬ ÁŦūljƾǁƛĴŃljljĻŃǵŃƄƛƾljǖŦŃ ĘljŃŝƛǁ ŦĘƏŞŃǖƛljǞƾƾƛǁǖǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljǵūljūƛƏĘƏĻĴƄŃĘǁƄǼ ĘǁǖūĴǞƄĘǖŃūǖljŃǻƾŃĴǖŃĻijŃƏŃɛǖljǖƛǖŦŃƛǁŞĘƏūȆĘǖūƛƏѬXǖljŦƛǞƄĻūƏĴƄǞĻŃĘĴƄŃĘǁĻŃljĴǁūƾǖūƛƏƛŝ ǖŦŃ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 15  Standard for Change Management© ĴƛƏljŃǀǞŃƏĴŃljƛŝƏƛǖĴŦĘƏŞūƏŞѬXǖƍĘǼūĻŃƏǖūŝǼǁūljƁljĘljljƛĴūĘǖŃĻǶūǖŦĘƄĘĴƁƛŝĴƛƍƍūǖƍŃƏǖ ƛǁǁŃljūljǖĘƏĴŃūŝǖŦŃĴŦĘƏŞŃƄĘĴƁljĘĴƛƍƾŃƄƄūƏŞǁŃĘljƛƏĘƏĻūljĴƛƏljūĻŃǁŃĻǞƏƏŃĴŃljljĘǁǼijǼ ljǖĘƁŃŦƛƄĻŃǁljѬƍūljǞƏĻŃǁljǖƛƛĻƛǁūƏĴƛƍƾƄŃǖŃĴŦĘƏŞŃǁĘǖūƛƏĘƄŃƍĘǼijŃƛƏŃƛŝǖŦŃijūŞŞŃljǖǁūljƁljūƏ ljǞĴĴŃljljŝǞƄƄǼŞĘūƏūƏŞljǖĘƁŃŦƛƄĻŃǁĘĻƛƾǖūƛƏѬ Inputs Outputs  ǞljūƏŃljlj ĘljŃ  ǞljūƏŃljlj ĘljŃ  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ŦĘǁǖŃǁ  ŦĘǁǖŃǁ  ´ǖǁĘǖŃŞūĴ©ƄĘƏ  ´ǞĴĴŃljljxŃĘljǞǁŃlj 5.1.3 Develop a Clear Vision for the Future State ÁŦŃƾǞǁƾƛljŃƛŝDevelop a Clear Vision of the Future State ūljǖƛŝĘĴūƄūǖĘǖŃǖŦŃĻŃǵŃƄƛƾƍŃƏǖƛŝ  ǖŦŃƛǁŞĘƏūȆĘǖūƛƏҾljƛƾŃǁĘǖūƏŞljǖĘǖŃĘɞŃǁǖŦŃĴŦĘƏŞŃŦĘljijŃŃƏĘĻƛƾǖŃĻѬ ÁŦūljƾǁƛĴŃljljŝƛĴǞljŃljƛƏĻŃǵŃƄƛƾūƏŞĘƏĻĻŃljĴǁūijūƏŞĘĴƛƍƍƛƏĻūǁŃĴǖūƛƏŝƛǁǖŦŃŝǞǖǞǁŃljǖĘǖŃljƛ ǖŦĘǖljǖĘƁŃŦƛƄĻŃǁljĴĘƏŃƏǵūljūƛƏūǖūƏƛƾŃǁĘǖūƛƏĘƏĻŝƛǁŃljŃŃǖŦŃǵĘƄǞŃƛŝǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ Inputs Outputs  †ǁŞĘƏūȆĘǖūƛƏßūljūƛƏѠxūljljūƛƏѠßĘƄǞŃlj  ßūljūƛƏ´ǖĘǖŃƍŃƏǖ  ǞljūƏŃljlj ĘljŃ  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ´ǖǁĘǖŃŞūĴ©ƄĘƏ 5.1.4 Identify Goals, Objectives, and Success Criteria ÁŦŃƾǞǁƾƛljŃƛŝIdentify Goals, Objectives, and Success Criteria ūljǖƛƾǁƛǵūĻŃǖĘƏŞūijƄŃѠ ĴƛƏĴǁŃǖŃѠƍŃĘljǞǁĘijƄŃѠĘƏĻƍĘƏĘŞŃĘijƄŃŞƛĘƄljǖŦĘǖǁŃƾǁŃljŃƏǖƾƄĘƏƏŃĻƾǁƛŞǁŃljljǖƛǶĘǁĻǖŦŃ ĘĻƛƾǖūƛƏƛŝ ǖŦŃŝǞǖǞǁŃljǖĘǖŃѬ ÁŦūljƾǁƛĴŃljljĻūǁŃĴǖljŝƛĴǞljǖƛĘĴǖǞĘƄĴŦĘƏŞŃǁŃljǞƄǖljĘƏĻĘƏǖūĴūƾĘǖŃĻƛǞǖĴƛƍŃljǁĘǖŦŃǁǖŦĘƏǖǁĘĴƁūƏŞ ǖŦŃĴŦĘƏŞŃƾǁƛĴŃljljѬXǖljŦƛǞƄĻŃljǖĘijƄūljŦƁŃǼĴŦĘƏŞŃƛijŽŃĴǖūǵŃljĘƏĻŞƛĘƄljǖŦĘǖĻŃɛƏŃƾǁƛŞǁŃljlj ǖƛǶĘǁĻǖŦŃĴŦĘƏŞŃѬÁŦŃƾǁƛĴŃljljljŦƛǞƄĻĘƄljƛĻŃljĴǁūijŃǖŦŃƁŃǼƾĘǁĘƍŃǖŃǁljǖŦĘǖƍŃĘljǞǁŃǶŦŃƏ ŞƛĘƄljĘƏĻƛijŽŃĴǖūǵŃljĘǁŃĘǖǖĘūƏŃĻѠǶŦūĴŦǶūƄƄŃƏĘijƄŃǖŦŃĘljljƛĴūĘǖŃĻljǞĴĴŃljljĴǁūǖŃǁūĘǖƛ ijŃūĻŃƏǖūɛŃĻѬ Inputs Outputs  ǞljūƏŃljlj ĘljŃ  ŦĘƏŞŃ†ijŽŃĴǖūǵŃljĘƏĻKƛĘƄlj  ŦĘǁǖŃǁ  ´ǞĴĴŃljlj ǁūǖŃǁūĘĘƏĻxŃĘljǞǁŃlj  ´ǖǁĘǖŃŞūĴ©ƄĘƏ  ßūljūƛƏ´ǖĘǖŃƍŃƏǖ  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ 5.1.5 Identify Sponsors Accountable for the Change ÁŦŃƾǞǁƾƛljŃƛŝIdentify Sponsors Accountable for the Change ūljǖƛĴƛƏƏŃĴǖǖŦŃĴŦĘƏŞŃǖƛūǖlj ƛǶƏŃǁljĘƏĻĻŃǖŃǁƍūƏŃĘĴĴƛǞƏǖĘijūƄūǖǼǁŃǀǞūǁŃƍŃƏǖljѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 16  Standard for Change Management© ÁŦūljƾǁƛĴŃljljūĻŃƏǖūɛŃljǖŦŃljƾƛƏljƛǁljĘĴĴƛǞƏǖĘijƄŃŝƛǁǖŦŃĴŦĘƏŞŃĘƏĻĘljljŃljljŃljǖŦŃūǁĘƄūŞƏƍŃƏǖ ǶūǖŦĘƏĻĴƛƍƍūǖƍŃƏǖǖƛǖŦŃĴŦĘƏŞŃѬXǖƍĘǼūƏǵƛƄǵŃĴƛƍƾƄŃǖūƏŞĘǁƛƄŃĘƏĘƄǼljūljǖƛĻūɈŃǁŃƏǖūĘǖŃ ĘĴĴƛǞƏǖĘijƄŃūƏĻūǵūĻǞĘƄljĘƏĻŞǁƛǞƾljŝǁƛƍǖŦƛljŃǶŦƛĘǁŃǁŃljƾƛƏljūijƄŃѬÁŦƛljŃĘĴĴƛǞƏǖĘijƄŃĘǁŃ ǁŃǀǞūǁŃĻǖƛijǁūƏŞǖŦŃĴŦĘƏŞŃǖƛĴƛƍƾƄŃǖūƛƏѠǶŦŃǁŃĘljǖŦƛljŃǁŃljƾƛƏljūijƄŃĘǁŃƛƾŃǁĘǖūƛƏĘƄƄǼ ǁŃǀǞūǁŃĻǖƛĻƛǖŦŃĻĘǼҤǖƛҤĻĘǼǶƛǁƁƛŝĻǁūǵūƏŞǖŦŃĴŦĘƏŞŃǖƛĘĴŦūŃǵŃūǖljŞƛĘƄljĘƏĻƛijŽŃĴǖūǵŃljѬ ljūƏϠѬϜѬϡXĻŃƏǖūŝǼ´ǖĘƁŃŦƛƄĻŃǁljɈŃĴǖŃĻijǼǖŦŃ ŦĘƏŞŃѠǖŦūljƾǁƛĴŃljljljŦƛǞƄĻĴĘƾǖǞǁŃ ūƏŝƛǁƍĘǖūƛƏǁŃƄĘǖŃĻǖƛƍƛǖūǵĘǖūƛƏljѠĘijūƄūǖūŃljѠŃǻƾŃĴǖĘǖūƛƏljѠĘƏĻĴƛƏĴŃǁƏljǁŃŞĘǁĻūƏŞǖŦŃĴŦĘƏŞŃѬ ÁŦūljūƏŝƛǁƍĘǖūƛƏĴĘƏijŃĴĘƾǖǞǁŃĻǖŦǁƛǞŞŦĘǵĘǁūŃǖǼƛŝƍŃǖŦƛĻljѠljǞĴŦĘljljǖǁǞĴǖǞǁŃĻūƏǖŃǁǵūŃǶlj ĘƏĻŞŃƏŃǁĘƄĻūljĴǞljljūƛƏljǖƛūĻŃƏǖūŝǼƾƛǖŃƏǖūĘƄĴƛƏljǖǁĘūƏǖljѠĴƛƏɝūĴǖljѠƛǁĴƛƏĴŃǁƏljѬ Inputs Outputs  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ´ƾƛƏljƛǁXĻŃƏǖūɛĴĘǖūƛƏ  ŦĘǁǖŃǁ  ´ƾƛƏljƛǁljljŃljljƍŃƏǖ  ´ǖĘƁŃŦƛƄĻŃǁƏĘƄǼljūlj  ǞǁǁŃƏǖ†ǁŞĘƏūȆĘǖūƛƏĘƄ ŦĘǁǖljĘƏĻ©ǁƛɛƄŃlj 5.1.6 Identify Stakeholders Affected by the Change ÁŦŃƾǞǁƾƛljŃƛŝXĻŃƏǖūŝǼ´ǖĘƁŃŦƛƄĻŃǁljɈŃĴǖŃĻijǼǖŦŃ ŦĘƏŞŃūljǖƛūĻŃƏǖūŝǼljǖĘƁŃŦƛƄĻŃǁ ĘǖǖǁūijǞǖŃljѠljǞĴŦĘljƄŃǵŃƄƛŝūƏɝǞŃƏĴŃѠĴƛƍƍūǖƍŃƏǖѠƛǁǁǞƄŃljѠĘƏĻĻŃǖŃǁƍūƏŃǖŦŃljūȆŃѠljĴƛƾŃѠĘƏĻ ĴƛƍƾƄŃǻūǖǼƛŝ ǖŦŃĴŦĘƏŞŃҾljūƍƾĘĴǖƛƏƁŃǼūƏĻūǵūĻǞĘƄljĘƏĻŞǁƛǞƾljѬ ÁŦūljƾǁƛĴŃljljūĻŃƏǖūɛŃljǖŦƛljŃĘɈŃĴǖŃĻijǼǖŦŃĴŦĘƏŞŃĘƏĻǖŦƛljŃǶūǖŦǖŦŃĘijūƄūǖǼǖƛūƏɝǞŃƏĴŃ ǖŦŃƛǞǖĴƛƍŃѬÁŦŃƾǁƛĴŃljljĘƄljƛŃljǖĘijƄūljŦŃljǁƛƄŃljǶūǖŦūƏǖŦŃĴŦĘƏŞŃūƏūǖūĘǖūǵŃĘƏĻƍĘǼūĻŃƏǖūŝǼ ūƏĻūǵūĻǞĘƄljƛǁŞǁƛǞƾljǶūǖŦƍǞƄǖūƾƄŃǁƛƄŃljѬÁŦŃƾǁƛĴŃljljljŦƛǞƄĻŞǁƛǞƾljǖĘƁŃŦƛƄĻŃǁljǖƛŝĘĴūƄūǖĘǖŃ ƛǁŞĘƏūȆĘǖūƛƏĘƄĘƏĻūƏĻūǵūĻǞĘƄĴŦĘƏŞŃĘĴǖūǵūǖūŃljѬ ĴƛƍƾǁŃŦŃƏljūǵŃ´ǖĘƁŃŦƛƄĻŃǁƏĘƄǼljūljūljǞljŃĻūƏǖŦŃĻŃǵŃƄƛƾƍŃƏǖƛŝǖŦŃ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ ´ǖǁĘǖŃŞǼѬXǖūljĘƄljƛǞljŃĻǖƛƾǁŃƾĘǁŃljǖĘƁŃŦƛƄĻŃǁŃƏŞĘŞŃƍŃƏǖѠĴƛƍƍǞƏūĴĘǖūƛƏѠĘƏĻƄŃĘǁƏūƏŞ ĻŃǵŃƄƛƾƍŃƏǖƾƄĘƏljѬ ÁŦūljƾǁƛĴŃljljljŦƛǞƄĻĴĘƾǖǞǁŃūƏŝƛǁƍĘǖūƛƏǁŃŞĘǁĻūƏŞƍƛǖūǵĘǖūƛƏljѠŃǻƾŃĴǖĘǖūƛƏljѠĴƛƏĴŃǁƏljѠĘƏĻ ĘǖǖūǖǞĻŃljǖƛǶĘǁĻǖŦŃĴŦĘƏŞŃѬÁŦŃūƏŝƛǁƍĘǖūƛƏĴĘƏijŃĴĘƾǖǞǁŃĻǖŦǁƛǞŞŦĘǵĘǁūŃǖǼƛŝƍŃǖŦƛĻljѠ ljǞĴŦĘljljǖǁǞĴǖǞǁŃĻūƏǖŃǁǵūŃǶljѠŞŃƏŃǁĘƄĻūljĴǞljljūƛƏljѠĘƏĻǀǞŃljǖūƛƏƏĘūǁŃljѬ Inputs Outputs  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ´ǖĘƁŃŦƛƄĻŃǁƏĘƄǼljūlj  ßūljūƛƏ´ǖĘǖŃƍŃƏǖ  ǞǁǁŃƏǖ†ǁŞĘƏūȆĘǖūƛƏĘƄ ŦĘǁǖljĘƏĻ©ǁƛɛƄŃlj  ¬ŃljŃĘǁĴŦ  ŦĘǁǖŃǁ 5.1.7 Assess the Change Impact ÁŦŃƾǞǁƾƛljŃƛŝAssess the Change Impact ūljǖƛĘƏĘƄǼȆŃŦƛǶljǖĘƁŃŦƛƄĻŃǁljǶūƄƄijŃūƍƾĘĴǖŃĻijǼ ǖŦŃĴŦĘƏŞŃĘƏĻǖŦŃĴŦĘƏŞŃҾljljƾŃĴūɛĴūƍƾĘĴǖƛƏƾŃƛƾƄŃѠƾǁƛĴŃljljŃljѠǖƛƛƄljѠƛǁŞĘƏūȆĘǖūƛƏĘƄljǖǁǞĴǖǞǁŃѠ ǁƛƄŃljѠĘƏĻǖŃĴŦƏƛƄƛŞǼѬ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 17  Standard for Change Management© ÁŦūljƾǁƛĴŃljljūƏǵƛƄǵŃljūĻŃƏǖūŝǼūƏŞĘƏĻĴĘǖŃŞƛǁūȆūƏŞǶŦƛĘƏĻǶŦĘǖǶūƄƄijŃĘɈŃĴǖŃĻѠĘljljŃljljūƏŞǖŦŃ ĻŃŞǁŃŃƛŝ ĴŦĘƏŞŃƛĴĴǞǁǁūƏŞǶūǖŦūƏǖŦŃljŃĘǁŃĘljѠĘƏĻĻŃljĴǁūijūƏŞǖŦŃĴŦĘƏŞŃѬ ÁŦūljƾǁƛĴŃljljĻŃǖŃǁƍūƏŃljǖŦŃljūȆŃѠljĴƛƾŃѠǖūƍūƏŞѠĘƏĻĴƛƍƾƄŃǻūǖǼƛŝǖŦŃĴŦĘƏŞŃŃɈƛǁǖѬXǖūljǞljŃĻ ǖƛūƏŝƛǁƍĘƏĻŞǞūĻŃǖŦŃŝƛǁƍĘǖūƛƏƛŝǖŦŃĴŦĘƏŞŃljǖǁĘǖŃŞǼĘƏĻūĻŃƏǖūŝǼĘĴǖūǵūǖūŃljǁŃǀǞūǁŃĻǖƛ ƍĘƏĘŞŃǁūljƁĘƏĻǁŃljūljǖĘƏĴŃǖŦĘǖƍĘǼijŃĘljljƛĴūĘǖŃĻǶūǖŦǖŦŃĴŦĘƏŞŃѬ Inputs Outputs  ŦĘƏŞŃ'ŃɛƏūǖūƛƏ  ŦĘƏŞŃXƍƾĘĴǖljljŃljljƍŃƏǖ  ßūljūƛƏ´ǖĘǖŃƍŃƏǖ  ¬ŃljŃĘǁĴŦ  ´ǖĘƁŃŦƛƄĻŃǁƏĘƄǼljūlj 5.1.8 Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement ÁŦŃƾǞǁƾƛljŃƛŝAssess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement ūljǖƛĘƏǖūĴūƾĘǖŃǖŦŃūƍƾĘĴǖƛŝǖŦŃŃǻƾŃĴǖŃĻijŃƏŃɛǖljƛƏǖŦŃ ƛǁŞĘƏūȆĘǖūƛƏҾljljǖǁĘǖŃŞūĴŞƛĘƄljĘƏĻƛijŽŃĴǖūǵŃljѬ ÁŦŃƾǁƛĴŃljljĘljljŃljljŃljǶŦŃǁŃĘƄūŞƏƍŃƏǖĘƏĻƍūljĘƄūŞƏƍŃƏǖƛŝƛijŽŃĴǖūǵŃljѠǖĘǁŞŃǖljѠǁŃljǞƄǖljѠĘƏĻ ƾŃǁŝƛǁƍĘƏĴŃƍŃĘljǞǁŃljƛĴĴǞǁijŃǖǶŃŃƏǖŦŃŝǞǖǞǁŃljǖĘǖŃĘƏĻǖŦŃĴǞǁǁŃƏǖljǖĘǖŃѬÁŦūljūljĘĴŦūŃǵŃĻijǼ ĴƛƏĻǞĴǖūƏŞĘǁŃǵūŃǶƛŝljǖǁĘǖŃŞǼǶūǖŦǖŦŃǁŃƄŃǵĘƏǖŃƏǖūǖūŃljĘƏĻūƏĻūǵūĻǞĘƄljѠljǞĴŦĘljǖŦƛljŃĘǖǖŦŃ 1ǻŃĴǞǖūǵŃnŃǵŃƄѠ´ǖǁĘǖŃŞūĴ©ƄĘƏƏūƏކɉĴŃѠ ŦĘƏŞŃxĘƏĘŞŃƍŃƏǖ†ɉĴŃѠĘƏĻ©ǁƛŽŃĴǖѲ©ǁƛŞǁĘƍ xĘƏĘŞŃƍŃƏǖ†ɉĴŃѬ´ǖǁĘǖŃŞūĴƾƄĘƏƏūƏŞūƏljǖǁǞƍŃƏǖljljǞĴŦĘljijĘƄĘƏĴŃĻljĴƛǁŃĴĘǁĻljѠljǖǁĘǖŃŞūĴ ƾƄĘƏljѠĘƏĻǁƛĘĻƍĘƾljljŦƛǞƄĻijŃŃǵĘƄǞĘǖŃĻĘƏĻĴƛƏǖǁĘljǖŃĻĘŞĘūƏljǖǖŦŃĴŦĘƏŞŃijŃūƏŞƾǁƛƾƛljŃĻѬ ŦĘƏŞŃƍĘƏĘŞŃƍŃƏǖƾǁĘĴǖūǖūƛƏŃǁljĘǁŃǁŃljƾƛƏljūijƄŃŝƛǁĻǁūǵūƏŞĘƾƾǁƛƾǁūĘǖŃĘĴǖūƛƏljǖƛƛǵŃǁĴƛƍŃ ƛijljǖĘĴƄŃljĘƏĻĘǵƛūĻƛǁƍūƏūƍūȆŃĘĻǵŃǁljŃŃɈŃĴǖljѬÁŦŃƾǁƛĴŃljljūĻŃƏǖūɛŃljƾƛǖŃƏǖūĘƄĴŦĘƏŞŃ ƛijljǖĘĴƄŃljĘƏĻĴƛƏɝūĴǖljѠĘljǶŃƄƄĘljƛƾƾƛǁǖǞƏūǖūŃljǖƛƍĘƏĘŞŃƛǁĘĻĻǁŃljljǖŦŃƍѬ ÁŦŃƾǁƛĴŃljljǶūƄƄƾǁƛĻǞĴŃƛƏŃƛŝŝƛǞǁǁŃljǞƄǖljџ  ƛƏɛǁƍǖŦĘǖĴŦĘƏŞŃĘƏĻljǖǁĘǖŃŞǼĘǁŃūƏĘƄūŞƏƍŃƏǖ  ĻĘƾǖljǖǁĘǖŃŞǼūŝĴŦĘƏŞŃūljĻŃŃƍŃĻƏŃĴŃljljĘǁǼijǞǖūljūƏljǞɉĴūŃƏǖƄǼĘƄūŞƏŃĻǶūǖŦ ĴǞǁǁŃƏǖljǖǁĘǖŃŞǼ  ©ƛljǖƾƛƏŃĴŦĘƏŞŃǞƏǖūƄūǖūljƍƛǁŃĘƄūŞƏŃĻǖƛƛǁŞĘƏūȆĘǖūƛƏljǖǁĘǖŃŞǼ  ĘƏĴŃƄĴŦĘƏŞŃ ÁŦŃǁŃljǞƄǖūƍƾĘĴǖljǖŦŃƛǞǖƾǞǖljƾǁƛĻǞĴŃĻƛǁƍƛĻūɛŃĻѬ Inputs Ouputs  ´ǖǁĘǖŃŞūĴ©ƄĘƏ  †ǁŞĘƏūȆĘǖūƛƏĘƄƄūŞƏƍŃƏǖljljŃljljƍŃƏǖ  ǞǁǁŃƏǖßūljūƛƏ´ǖĘǖŃƍŃƏǖ  xƛĻūɛĴĘǖūƛƏljǖƛ†ǁŞĘƏūȆĘǖūƛƏĘƄĘƏĻ1ƏǖŃǁƾǁūljŃ©ŃǁŝƛǁƍĘƏĴŃ  JǞǖǞǁŃ´ǖĘǖŃßūljūƛƏ´ǖĘǖŃƍŃƏǖ ÁĘǁŞŃǖljҌKƛĘƄljĘƏĻ†ijŽŃĴǖūǵŃljҍ  ĘljŃŝƛǁ ŦĘƏŞŃ  xƛĻūɛĴĘǖūƛƏljǖƛ´ǖǁĘǖŃŞūĴ©ƄĘƏ  ¬ūljƁ©ƄĘƏ  xƛĻūɛĴĘǖūƛƏƛŝ ǞljūƏŃljlj ĘljŃ  xƛĻūɛĴĘǖūƛƏƛŝ ßūljūƛƏ´ǖĘǖŃƍŃƏǖ Copyright © 2023 Association of Change Management Professionals® (ACMP®) All Rights Reserved 18  Standard for Change Management© 5.1.9 Assess External Factors that May Affect Organizational Change Á