Change Management PDF

Change Management What is Change Management? A process for managing any change to how a company operates. It can be as simple as implementing a new tool or process or as major as a company merger or reorg. Sonos Confidential...

Change Management What is Change Management? A process for managing any change to how a company operates. It can be as simple as implementing a new tool or process or as major as a company merger or reorg. Sonos Confidential 3 Change Management Process: Hearts and Minds To make changes, no matter how small, you need to win over the hearts and minds of people affected. What’s important for successful change management? People need to buy into the change. Change Management Process Define Change and Implement the Identify Change Monitor and Measure Approach Change Change Management Process: Identify Change Define Change and Implement the Identify Change Monitor and Measure Approach Change Identify why the change is necessary. Assess current and future target operating model. Conduct a stakeholder impact to understand what the change means to each stakeholder group. Define vision statement Change Management Process: Define Change and Approach Define Change and Implement the Identify Change Monitor and Measure Approach Change Change team is appointed. A plan is developed for the change management activities including support for managers and staff and training. Training is important because change requires new knowledge and skills. Change Management Process: Implement the Change Define Change and Implement the Identify Change Monitor and Measure Approach Change Project plans such as transitions plan are important at this stage. Stakeholders: Provide feedback and test solutions before they go live. Change Management Process: Monitor and Measure Define Change and Implement the Identify Change Monitor and Measure Approach Change Improvements observed and measured as benefits. Change Management Roles Change Management Process: Senior Leadership Team The senior leadership team is key: Explain why the change is need and listen to concerns and feedback from stakeholders. Influence stakeholders to get involved, deal with resistance, and encourage people to design and deliver the change. Change Management Process: Business Managers The business managers: Communicate with staff about the change and addresses any concerns, resistance, and anxieties that arise. Work closely with the training department to design and deliver the appropriate learning. Monitor and intervene if the new ways of working are not being successfully embedded. Change Management Process: Business Managers The business managers: Meet regularly with staff during transition in the business. Observe improvements and measure and report on benefits achieved. Engage with business managers to plan when and how project outputs will be delivered and supported. Elicit feedback from users following testing and demonstrations. Change Management Process: Change Teams and Change Champions Change teams and change champions responsible for planning, coordinating, and executing the change management activities alongside the projects and programs. Benefits of Change Management A positive cultural impact Improved moral Leadership support Mitigated risks Project cost management New Skills