Leading Projects Week 4 Part 1 PDF

FACILITATING ORGANIZATIONAL CHANGE BUSN 10277 Week 4 – Remote Understanding Phases and Models in the Change Management Process Shauna Richter [email protected] UNDERSTANDING PHASES & MODELS OF CHANGE MANAGEMENT...

FACILITATING ORGANIZATIONAL CHANGE BUSN 10277 Week 4 – Remote Understanding Phases and Models in the Change Management Process Shauna Richter [email protected] UNDERSTANDING PHASES & MODELS OF CHANGE MANAGEMENT The content of change management is reasonably correct, but the managerial capacity to implement it has been woefully underdeveloped. Harvard Business Review Agenda for Today Introduction & Objectives – Overview of Change Management Process Phases. Key Phases of Change Management – Preparing for Change – Managing Change – Reinforcing Change Change Management Models – Kotter's 8-Step Model – ADKAR Model In-Class Learning Activity – Escape Room – Mapping the Change Process – Group Presentations Wrap-Up & Quiz – Week 4 Quiz (MyCanvas) – Reading for Week 5 Key Phases of Change Management Phases: – Preparing for Change – Managing Change – Reinforcing Change. Brief Overview: Each phase and its importance in the overall process. Preparing for Change Activities: – Define the vision. – Assess readiness. – Build a guiding coalition. Important: Ensure a solid foundation before initiating change. Managing Change Activities: – Engage stakeholders. – Communicate the vision. – Provide training and support. Important: Ensure that the change is implemented smoothly and effectively. Reinforcing Change Activities: – Collect feedback. – Recognize successes. – Ensure continuous improvement – Constantly Communicate the “Why” & Actively Listen Important: Solidify the change and making it a part of the organizational culture. Popular Change Management Models Models: Kotter’s 8-Step Model and the ADKAR Model. Brief Overview: ADKAR is a more individual-centric approach whereas Kotter 8 step is a top-down approach. While Kotter's Model emphasizes the role of leadership in driving change from the top and embedding it into the corporate culture, ADKAR prioritizes individual awareness, desire, knowledge, ability, and reinforcement, underscoring the personal journey through change which collectively contributes to organizational success. Kotter’s 8-Step Model (video) Steps: 1. Create a sense of urgency. 2. Build a guiding coalition. 3. Develop a strategic vision. 4. Communicate the vision. 5. Empower others to act. 6. Generate short-term wins. 7. Sustain acceleration (Consolidate). 8. Anchor the Change. The ADKAR Model Components: – Awareness - Of the need for change. – Desire - To Participate and support the change. – Knowledge - On how to change. – Ability - To implement required skills and behaviors. – Reinforcement - To sustain the change. Application: How each component is crucial for successful change. The ADKAR Model (video) Components: – Awareness - Of the need for change. – Desire - To Participate and support the change. – Knowledge - On how to change. – Ability - To implement required skills and behaviors. – Reinforcement - To sustain the change. Application: How each component is crucial for successful change. Applying Change Management Models Key Points: – Choose the right model based on the change scenario. – Tailor the model to fit the organization's needs. – Monitor and adjust as needed. Example – Kotter’s 8-Step Model Scenario: A global consumer electronics company is preparing to launch a revolutionary new product, which combines AI with smart home technology. The company’s traditional product launch strategy has focused on gradual rollouts in select markets, but leadership believes a large, simultaneous global launch will generate excitement and capture market share. However, marketing and regional teams are concerned about the logistics and scalability of a global launch, while sales teams fear they won’t be able to handle the surge in demand. See Example Scenario (Escape Room Word Doc) Example – ADKAR Model Scenario: Implementing a Company-Wide Wellness Program A mid-sized technology company is introducing a comprehensive wellness program to address employee burnout and improve overall well-being. The program includes mental health resources, flexible work hours, fitness memberships, and wellness workshops. However, employees are skeptical about how it will be integrated into their workday without affecting productivity, and many are hesitant to participate. See Example Scenario (Escape Room Word Doc) IN CLASS ACTIVITY Change Process Mapping - Escape Room Mapping the Change Process Objective: Map out a change process using Kotter’s 8- Step Model OR the ADKAR Model. Instructions: – Select a change management model. – Map out the change process for a selected scenario. – Include key steps from your chosen model. – Explain how each step addresses the challenges in the scenario. Deliverable: Use Word document to guide you. Be ready to present – First group back to the main room can choose whether they would like to present in addition to 1 other selected group. Breakout Instructions: Use Zoom breakout rooms for group work. Reminder: Work together to map out your change process using your selected model. Time Limit: 25 minutes Be ready to present! This will be graded. Sharing Mapped Change Processes Group Presentation The Importance of a Structured Approach Scenario: "An organization attempted to implement a new software system but failed due to a lack of a structured change management process.“ "Why do you think having a structured change management process is critical to the success of a change initiative?" Poll: "Which phase of the change management process do you find most challenging?“ Options: Preparing, Managing, Reinforcing Week 4 – In class Learning Assignment Escape Room Week 4 – Personal Learning Assignment Week 4 – Quiz (MyCanvas) Reading for Week 5: Communication & Stakeholder Management – Stakeholder Engagement: A Key Change Management Tool in the Project Lifecycle - https://acuityconsultants.com/wp/2012/02/chan ge-management-7-essential-elements-of- stakeholder-engagement/ – Stakeholder Engagement: A Key Change Management Tool in the Project Lifecycle - https://erikaluger.medium.com/stakeholder- engagement-a-key-change-management-tool- in-the-project-lifecycle-e97e289c4b10