GMS 200 Final Exam PDF

GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 1. Intellectual Capi- The shared knowledge of a workforce tal 2. Globalization The tedency of businesses and technologies to spread throughout the world 3. Shamrock 3...

GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 1. Intellectual Capi- The shared knowledge of a workforce tal 2. Globalization The tedency of businesses and technologies to spread throughout the world 3. Shamrock 3 The 3 leaves of almost each and every organization are Leaves full time workers, contract workers and aprs-time workers 4. Portfolio Worker Someone who has up-to-date skills so they can move from job to job 5. Productivity The quantity and quality go work performance 6. Performance Ef- The output measure of goal accomplishment fectiveness 7. Performance Ef- An input measure of resource cost associated with goal ficiency accomplishment 8. Sustainable In- When a business creates new products and production novation methods that have reduced environmental impacts 9. Specific Environ- Also called task environment, consists of the actual orga- ment nizations, committees, groups and persons with whom a business interacts with and conducts business with 10. Value Creation The creation for value for satisfying needs for stakehold- ers 11. Strategic Posi- Helping an organization do same things as other business tioning but in different ways 12. Environmental A lack of information for the external environment of a Uncertainty business or an organization 13. Manager A person who supports, activates and is responsible for the work of others 14. Top Manager Guide the performance of the organization as a whole 1 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 15. Middle Manager These are the managers who report to the top managers who are in charge of large divisions 16. Line Manager Directly contribute to producing the organizations goods or services 17. Staff Manager Use special technical expertise to advise and support line workers 18. Functional Man- Are responsible for one area agers 19. General Man- Are responsible for complex, multifunctional units agers 20. Admins A manager in a public organization 21. Accountability The requirement to show performance results to a supe- rior 22. Effective Manag- Helps others achieve high performance and satisfaction er at work 23. Quality of Work the overall quality of experiences in the workplace Life 24. Management process of planning, organizing, leading and controlling the use of resources to accomplish performance goals 25. Planning The process of setting objectives and determining what should be done to accomplish them 26. Organizing Arranging tasks, people and other resources to accom- plish the work 27. Leading Inspiring people to work hard to achieve high perfor- mance 28. Controlling 2 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha Measuring performance and taking action to ensure de- sired results 29. Information How a manager processes and exchanges information Roles 30. Interpersonal How a manager interacts with other people Roles 31. Decisional roles how a manager uses information in decision making 32. Social Capital A capacity to get things done with the help of others 33. Learning A change in behaviour that results from experience 34. Lifelong Learn- Continuous learning from daily experiences ing 35. Skills the ability to transfer knowledge into performance 36. Technical Skill The ability to use expertise in order to perform special tasks 37. Human Skill The ability to cooperate and work with others 38. Conceptual Skill The ability to think critically and analytically 39. Managerial Com- A skill based capability that contributes to high perfor- petency mance results 40. Motion Study the science of reducing a task to its most basic physical motions 41. Bureaucracy A rational and efficient form or organization founded on logic, order and legitimate authority 42. Hawthrone Effect the tendency of persons singled out for special attention to perform as expected 43. Human Relation suggested that managers using good human relations will Movement achieve productivity 3 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 44. Organizational the study of individuals and groups in organizations Behaviour 45. Need a physiological or psychological deficiency that a person wants to satisfy 46. Theory X People hate work 47. Theory Y people love work 48. Self-fulfilling occurs when a person acts in ways that conform another's Prophecy expectations 49. Management use quantitative research and applied mathematics to Science and solve problems Operations Research 50. Operations Man- the study of how organizations produce goods and ser- agement vices 51. System a collection of interrelated parts working together for a purpose 52. Subsystem a smaller component of a larger system 53. Open System an open system interacts with its environment and trans- forms resource inputs into outputs 54. Contingency tries to match management practices with situational de- Thinking mands 55. Total Quality managing with an organization -- wide commitment to Management continuous improvement, product quality and customer needs 56. Continous Im- involves always searching for new ways to improve work provement quality and performance 4 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 57. ISO Certification indicates conformity with a rigorous set of international quality standards 58. Knowledge Man- the process of using intellectual capital for competitive agement advantage 59. Learning Organi- continuously changes and improves zation 60. High - Perfor- consistently achieves excellence while creating a high mance Organiza- quality work environment tion 61. Evidence - Based involves making decisions based on hard facts about Management what really works 62. Global Economy resources, markets and competition that are world wide in scope 63. World 3.0 a world where nations cooperate in the global economy while respecting each others cultures 64. Global Manage- involves making operations in more than one country ment 65. Global Manager is culturally aware and informed on international affairs 66. Global Business conducts commercial transactions across national boundaries 67. Global Sourcing materials or services are purchased around the world for local use 68. Licensing Agre- a local firm pays a foreign form for rights to make or sell ment it's products 69. Foreign Direct In- is a building, buying all or buying part ownership of a vestment business in another country 70. builds an entirely new operation in a foreign country 5 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha Greenfield In- vestment 71. Political Risk the potential loss in value of a foreign investment due to instability and political changes in the host country 72. Political -Risk tries to forecast political disruptions that can threaten the Analysis value of a foreign investment 73. World Trade Or- member nations agree to negotiate disputes about trade ganization agreements and tariffs 74. Most Favoured gives a trading partner most favourable treatment for im- Nation Status ports and exports 75. Protectionism a call for tariffs and favourable treatment to protect do- mestic firms from foreign competition 76. Global Corpora- a multinational business with extensive operations in tion more than one foreign country 77. Trasnational Cor- an MNC that operates worldwide on a board less basis poration 78. Corruption involves illegal practices to further ones business interest 79. Sustainable De- meets the needs of the present without hurting future velopment generations 80. Culture a shared set of beliefs, values and patterns of behaviour common to a group of people 81. Culture Shock the confusion and is comfort a person experiences when in an unfamiliar culture 82. Ethnocentrism the tendency to consider ones culture superior to others 83. Cultural Intelli- the ability to accept and adapt to new cultures gence 6 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 84. Low - Context emphasis communication via spoken or written word Culture 85. High - Context rely on nonverbal and situational cues as well as on Culture spoken or written communication 86. Monochromatic people tend to do one things at a time Cultures 87. Polychromatic time is used to accomplish many different things Culture 88. Proxemics how people use space to communicate 89. Ecological Falla- assumes that a generalized cultural value applies equally cy well to all members of the culture 90. Masculinity - the degree to which a society values assertiveness and Femininity materialism 91. Comparative studies how management practices differ among coun- Management tries and culture 92. Ethnocentric At- managers believe the best approaches are found at home titudes and tightly control foreign operations 93. Polycentric Atti- respect local knowledge and allow foreign operations to tudes run with substantial freedom 94. Geocentric Atti- managers are high in cultural intelligence and take collab- tude orative approach to global management practices 95. Intercultural skills and personal characteristics that help us be suc- Competencies cessful in cross-cultural situations 96. Ethical Behav- right or good in the context of a governing moral code iour 97. Terminal Values preferences about desired end states 7 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 98. Instrumental Val- preferences regarding the means to desired ends ues 99. Utilitarian Views ethical behaviour delivers the greatest good to the great- est amount of people 100. Individualism ethical behaviour advances long-term self-interests View 101. Moral Rights ethical behaviour respects and protects fundamental View rights 102. Justice View ethical behaviour teats people fair and just 103. Procedural View the way rules are applied are concerned that they are applied fairly 104. Distributive Jus- concerned that people are treated the same regardless of tice their personal characteristics 105. Interactional the degree to which others are treated with dignity and Justice respect 106. Communicative the degree to who an exchange or a transaction is fair to Justice all parties 107. Cultural Rela- suggests there is no one right way to behave, ethical tivism behaviour is determined by its cultural context 108. Universalism suggests ethical standards apply absolutely across all cultures 109. Ethical Imperial- imposing one's ethical standards on other cultures ism 110. Ethical Dilemma a situation that offers potential benefit or gain and is also unethical 111. Ethics Intensity indicates the degree to which an issue or situation is recognized to pose important ethical challenges 8 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 112. Ethical Frame- a personal rule for making ethical decisions work 113. Ethical training seeks to help people understand the ethical standards into their daily behaviour 114. Immoral Manag- choses to behave unethically er 115. Amoral fails to consider the ethics of their behaviour 116. Moral Manager makes ethics a personal goal 117. Ethics Mindful- enriched awareness that leads to consistent ethical be- ness haviour 118. Social Entrepre- a mission to solve pressing social problems neurhship 119. Classic View of business should focus on only profits CSR 120. Socio-Economic business should focus on border social welfare as well as view of CSR profits 121. Obstructionist avoids social responsibility and reflects mainly economic Strategy priorities 122. Virtuous Circle occurs when CSR improves financial performance which leaders to more CSR 123. Defensive Strate- seeks protection by doing the minimum legally required gy 124. Accommodative accepts social responsibility and tries to satisfy economic, Strategy legal and ethical criteria 125. Proactive Strate- meets all the criteria gy 9 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 126. Corporate Gov- the oversight of top management by the BOD ernance 127. Organizational a system of tasks, reporting relationships and communi- Strucure cation linkages 128. Organization describes the arrangement of work positions within an Chart organization 129. Formal Structure official structure of the organization 130. Informal Stru- the set of unofficial relationships among an organization's cure members 131. Departmentaliza- the process of grouping people and jobs into work units tion 132. Functional groups together people with similar skills who perform Structure similar tasks 133. Functional Chim- a lack of communication and coordination across func- neys Problem tions 134. Divisional Struc- groups together people works on the same product ture 135. Product Struc- groups together people and jobs focus in a single product ture 136. Customer Struc- groups together people and jobs that serve the same ture customers or clients 137. Work Process a group of related tasks that collectively creates a valu- able work product 138. Process Struc- groups jobs and activities that are part of the same ture process 139. Matrix Structure combines functional and divisional approaches to empha- size project or program teams 10 / 11  GMS 200 Final Exam Study online at https://quizlet.com/_2x9xha 140. Team Structures uses permanent and temporary cross-functional teams to improve lateral relations 141. Cross - Function- brings together people from different departments al Teams 142. Project Teams convened for a particular task or project and disband once it is completed 143. Boundary less eliminates internal boundaries among subsystems and Organization eternal boundaries with the external environment 144. Bureaucracy formal authority 145. Mechanistic De- centralized, with many rules and procedures, a clear-cut sign division of labour and formal coordination 146. Organic Design decentralized with fewer rules and procedures, an open division of labour wide spans of control and more person- al coordination 147. Adaptive Organi- operates with a minimum of bureaucratic features and zation encourages worker empowerment 148. Integration the love or coordination achieved between subsystems 149. Chain of Com- links all persons with successively higher levels or author- mand ity 150. Span of control the number of subordinates directly reporting to a manag- er 151. Staff Positions provide technical expertise for other parts of the organi- zation 11 / 11