Which combination of Agentforce for Service features enables this effort?
Understand the Problem
The question is asking about a combination of features from Agentforce for Service that can help Universal Containers reduce customer support handling time by minimizing the time spent on routine answers and post-chat analysis. It requires selecting the correct features from the given options.
Answer
Einstein Reply Recommendations and Case Summaries.
The final answer is Einstein Reply Recommendations and Case Summaries.
Answer for screen readers
The final answer is Einstein Reply Recommendations and Case Summaries.
More Information
This combination helps by offering suggested replies and summarizing cases to reduce time spent on routine answers and post-chat analysis.
Tips
Ensure to match features with their specific functionalities in reducing handle times.
Sources
- Exam Salesforce-AI-Specialist Topic 2 Question 74 Discussion - actual4test.com
- Free Salesforce-AI-Specialist Exam Braindumps - free-braindumps.com
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