What should you look for when validating that the customer is the right person on an ID?
Understand the Problem
The question is asking what factors to consider when verifying a person's identity using identification documents. This involves understanding the key elements of ID validation and security to prevent fraud or misidentification.
Answer
Match physical features to the ID photo, verify the age with the date of birth, and check for tampering.
When validating a customer's ID, ensure the physical features match the ID photo, confirm the person's age aligns with the date of birth on the ID, and check for any signs of tampering with the ID.
Answer for screen readers
When validating a customer's ID, ensure the physical features match the ID photo, confirm the person's age aligns with the date of birth on the ID, and check for any signs of tampering with the ID.
More Information
Validating a customer's identity is important to prevent fraud and ensure security.
Tips
A common mistake is only glancing at the ID photo, which may not be sufficient. Take the time to carefully compare physical features.
Sources
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