In what manner should an advisor handle client discrimination?
Understand the Problem
The question is asking for the best approach an advisor should take when dealing with discrimination from clients. It presents multiple-choice options that illustrate different ways to respond to such a situation.
Answer
Understand, investigate, and follow through on discrimination complaints.
Advisors should handle client discrimination through understanding the complaint, conducting a thorough investigation, and ensuring appropriate follow through.
Answer for screen readers
Advisors should handle client discrimination through understanding the complaint, conducting a thorough investigation, and ensuring appropriate follow through.
More Information
Proper handling of client discrimination includes not only addressing the complaint but also implementing policies to prevent recurrence, such as diversity and inclusion training.
Tips
A common mistake is failing to document all instances and actions taken, which could undermine the investigation and resolution process.
Sources
- Customer Complaints: How To Avoid Discrimination Claims From ... - fisherphillips.com
- How Financial Advisors Can Protect Themselves Against Lawsuits - investopedia.com
- Deciding what action to take about discrimination - Citizens Advice - citizensadvice.org.uk
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