A customer is slurring their speech, smells of alcohol, and is stumbling to receive their delivery. What should you do?
Understand the Problem
The question describes a scenario where a delivery customer appears intoxicated and asks what actions a delivery person should take in that situation. This scenario involves potential legal and safety considerations.
Answer
Refuse delivery, cancel the order, and return it to the facility.
Refuse the delivery, cancel the order, and return the order to the facility. This ensures the safety and well-being of both the customer and the delivery person, and complies with regulations regarding alcohol delivery to intoxicated individuals.
Answer for screen readers
Refuse the delivery, cancel the order, and return the order to the facility. This ensures the safety and well-being of both the customer and the delivery person, and complies with regulations regarding alcohol delivery to intoxicated individuals.
More Information
Delivering alcohol to someone who is visibly intoxicated is illegal and can lead to serious consequences for both the delivery person and the customer.
Tips
It is important to remain calm and professional when refusing a delivery to an intoxicated customer. Clearly and politely explain the reason for refusal.
Sources
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