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Questions and Answers
Qu'est-ce que la "démarche qualité" ?
Quels sont les trois types de défis mentionnés dans le texte ?
Qu'est-ce que la gestion de la qualité totale implique ?
Qu'est-ce que le "toyotisme" ?
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Quels sont les outils utilisés pour garantir la qualité ?
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Qu'est-ce que la Roue de Deming ?
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Combien d'étapes comporte le modèle de la Roue de Deming ?
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Que se passe-t-il après avoir terminé le processus de la Roue de Deming ?
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Study Notes
- The "démarche qualité" is a set of actions taken by a company to improve working conditions, management, and product quality to increase customer satisfaction.
- There are three types of challenges: economic, legal, and social.
- Total quality management involves measures to obtain optimal customer satisfaction and improve business operations.
- The "toyotisme" is an example of quality management, with the goal of limiting defects, dematerializing documentation, implementing preventive maintenance, and reducing delays.
- Certification, labeling, and charters are different tools used to ensure quality.
- The Deming Wheel is a model of continuous improvement in quality management.
- The model has four steps: defining priorities, implementing an action plan, verifying and evaluating, and taking corrective action.
- The process is repeated until the expected level of quality is achieved.
- Henry Ford's quote is mentioned at the end of the text.
- The text provides an overview of quality management in less than three minutes.
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