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Questions and Answers
What is this course ESM about?
What is this course ESM about?
- Solution development
- Solution design
- Solution development and design
- Solution support (correct)
What could be considered an enterprise solution?
What could be considered an enterprise solution?
- A Google form to record responses from users
- An online e-commerce system like Shopee and an IT system supporting a global investment company (correct)
- A simple static web page introducing the company
- None of the above
Why is good support important?
Why is good support important?
- It can improve business value
- We can have better sleeps
- More time required for support compared to development time
- All of the above (correct)
What will your takeaways be for this course?
What will your takeaways be for this course?
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What will you do in this course?
What will you do in this course?
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ITIL is best described as...
ITIL is best described as...
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