6 Questions
What is this course ESM about?
Solution support
What could be considered an enterprise solution?
An online e-commerce system like Shopee and an IT system supporting a global investment company
Why is good support important?
All of the above
What will your takeaways be for this course?
All of the above
What will you do in this course?
All of the above
ITIL is best described as...
service practices
Explore the fundamentals of Enterprise Solution Management (ESM) and the importance of good support. Learn about enterprise solutions, the significance of ITIL, and the key takeaways from this course.
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