ESM Week 1
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Questions and Answers

What is this course ESM about?

  • Solution development
  • Solution design
  • Solution development and design
  • Solution support (correct)

    • What could be considered an enterprise solution?

  • A Google form to record responses from users
  • An online e-commerce system like Shopee and an IT system supporting a global investment company (correct)
  • A simple static web page introducing the company
  • None of the above

    • Why is good support important?

  • It can improve business value
  • We can have better sleeps
  • More time required for support compared to development time
  • All of the above (correct)

    • What will your takeaways be for this course?

    <p>All of the above</p> Signup and view all the answers

    What will you do in this course?

    <p>All of the above</p> Signup and view all the answers

    ITIL is best described as...

    <p>service practices</p> Signup and view all the answers

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