Podcast
Questions and Answers
What is the purpose of an incident report?
What is the purpose of an incident report?
- To speculate on potential outcomes of an incident.
- To formally record the facts related to an incident. (correct)
- To provide opinions on the parties involved in an incident.
- To communicate feelings about an incident.
Which of the following is NOT a typical component of an incident report?
Which of the following is NOT a typical component of an incident report?
- A list of witnesses to the incident.
- A detailed personal opinion on the cause of the accident. (correct)
- The location of the incident.
- Description of immediate measures taken in response.
In what order should the details of an incident be presented in an incident report?
In what order should the details of an incident be presented in an incident report?
- Random order.
- Order of importance.
- Alphabetical order.
- Chronological order. (correct)
Why is it important for an incident report to be objective?
Why is it important for an incident report to be objective?
What is the purpose of including witness statements in an incident report?
What is the purpose of including witness statements in an incident report?
What is the role of the authorizing officer in an incident report?
What is the role of the authorizing officer in an incident report?
Which type of incident report would be used to document a theft within a company's premises?
Which type of incident report would be used to document a theft within a company's premises?
What is the primary purpose of a progress report?
What is the primary purpose of a progress report?
Why is it important to maintain simple and straightforward language in a progress report?
Why is it important to maintain simple and straightforward language in a progress report?
In construction, what is the first acronym that should be spelled out first with the meaning after using it multiple times?
In construction, what is the first acronym that should be spelled out first with the meaning after using it multiple times?
What problem does avoiding acronyms when possible solve?
What problem does avoiding acronyms when possible solve?
Where should you use graphics in a business report?
Where should you use graphics in a business report?
What is the purpose of an accomplishment report?
What is the purpose of an accomplishment report?
Which component of an accomplishment report outlines the reason for the report and its importance?
Which component of an accomplishment report outlines the reason for the report and its importance?
Why is it important to include evidence in the accomplishments section of a report?
Why is it important to include evidence in the accomplishments section of a report?
What is the typical first step in professional report writing?
What is the typical first step in professional report writing?
What should be included on your personal information to properly write an email.
What should be included on your personal information to properly write an email.
What's an appropriate closing remark?
What's an appropriate closing remark?
What is the primary goal of an invitation letter?
What is the primary goal of an invitation letter?
What tone should always be used when writing up an invitation letter?
What tone should always be used when writing up an invitation letter?
What kind of letters require letterheads as a rule?
What kind of letters require letterheads as a rule?
Which aspect is not required when writing out an invitation?
Which aspect is not required when writing out an invitation?
Why is drafting an invitation important?
Why is drafting an invitation important?
What is the primary purpose of a follow-up letter?
What is the primary purpose of a follow-up letter?
What is the most recommended way to send a follow up?
What is the most recommended way to send a follow up?
Why it is discouraged to accuse the employer of forgetting application?
Why it is discouraged to accuse the employer of forgetting application?
Which of the following letter types is best suited to use after a job interview?
Which of the following letter types is best suited to use after a job interview?
What is the primary purpose of an appreciation letter?
What is the primary purpose of an appreciation letter?
What should one specify when being specific in the appreciation letter?
What should one specify when being specific in the appreciation letter?
What is the most suitable conclusion for appreciation letters?
What is the most suitable conclusion for appreciation letters?
What is the typical nature of a complaint letter?
What is the typical nature of a complaint letter?
Why it is essential to be polite when writing a complaint letter?
Why it is essential to be polite when writing a complaint letter?
Why you need to write a complaint letter to the government?
Why you need to write a complaint letter to the government?
What two topics must be loud and very clear?
What two topics must be loud and very clear?
Flashcards
What is an incident report?
What is an incident report?
A formal record of the facts related to an event, accident, or near miss at the workplace.
Detailed Description
Detailed Description
Narrates events surrounding the incident, circumstances, date, time, location, and details on witnesses and victims.
Objectivity in incident reports
Objectivity in incident reports
States only facts, avoiding feelings or opinions that could distort accuracy.
Sequence in incident reports
Sequence in incident reports
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Workplace incident report
Workplace incident report
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Accident report
Accident report
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Safety/Security incident report
Safety/Security incident report
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Progress/Accomplishment Report
Progress/Accomplishment Report
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Why write progress reports?
Why write progress reports?
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Future Planning
Future Planning
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Work report
Work report
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Invitation Letter
Invitation Letter
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Official Invitation Letter
Official Invitation Letter
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Personal Invitation Letter
Personal Invitation Letter
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Drafting an invitation
Drafting an invitation
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Letter Courtesy
Letter Courtesy
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Letter of Request
Letter of Request
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Content for requests?
Content for requests?
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Interview request letter
Interview request letter
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Letter for a raise or promotion
Letter for a raise or promotion
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Job Application Follow-Up
Job Application Follow-Up
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Job Interview Follow-Up Letter
Job Interview Follow-Up Letter
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Appreciation letter
Appreciation letter
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Writing Promptness
Writing Promptness
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What is a complaint letter?
What is a complaint letter?
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Why write a complaint letter?
Why write a complaint letter?
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Study Notes
Writing Reports - Essentials
- Written with analysis to inform the reader about a topic without personal opinion
- Includes inferences, solid analysis, charts, tables, and data
- Follows a structure that includes introduction, body, conclusion, and summary
- The layout is crisp with a title page, numbered subheadings, bullet points, recommendations, references, appendices, dates, and timings
- Facts must be bias-free and 100% correct, requiring proofreading and fact-checking
Kinds of Reports
- Reports are classified based on special characteristics and purpose
- Examples include informal reports or formal reports
- Ensures the correct structure, format, and language are used for the specific situation
Incident Report
- A formal record of facts related to an accident, injury, or unusual worksite occurrence, especially near misses
- Must be completed ASAP
- Should be circulated internally or sent to insurers, regulatory bodies, or the police
- Should record of any incident involving worker safety, no matter how minor
- Investigation on what happened must be undertaken
- Description should includes the location, list of witnesses, severity of the injury, immediate measures taken, anomalies that contributed, and documentation
Features of an Incident Report
- Detailed Description narrates all events surrounding the incident
- Considers circumstances, date, time, location, details on witnesses and victims, reactionary measures, and aftermath
- Must have corrective actions to reduce the likelihood of another incident
- More specific reports are more useful in informing corrective decisions
- Includes only facts. Reporter is not expected to give opinions
- Must be objective and devoid of emotions
- Should present events chronologically with subheadings and bullet points for readability
- Includes first-hand witness statements clearly marked with quotation marks and information about the witnesses' positions
- Must be formally authorized by the reporter and supervisor officers
Workplace Incident Report
- Profiles physical occurrences impacting an employee's productivity
- Includes workplace injuries, near misses, and accidents
- Labor laws often specify required information
- May highlight concerns with safety practices, security breaches, and workplace conduct
- Examples include reports of sexual harassment or assault at the workplace
Accident Report
- A type of incident report which contains information about an accident or emergency
- May be fatal, ghastly, or minor
- Not restricted to the workplace; can be filed by law enforcement or safety officers
- Highlights the probable causative factors, determines the extent of damage, and supports or refutes insurance claims
- Examples include reports on a fatal plane crash or an explosion on an organization's premises
Safety/Security Incident Report
- Tracks of thefts/losses and security events within specific premises
- Usually filed by security personnel
- Can also cover cases of computer system breaches, unauthorized database access, and compromised user accounts
- Includes both a report of property theft in an organization and a report on a burglary attempt in a neighborhood
Progress/Accomplishment Report
- Explains, in detail, how far you've gone towards the completion of a project
- Outlines activities, completed tasks, and milestones reached vis-Ã -vis project plan
- Typically written for a supervisor, colleague, or client
- Can be weekly or monthly, or for every 25% project milestone
- Facilitates collaboration and improves transparency/accountability
- When a report is submitted, you've placed it on record to show that you've accomplished a task or explained why results were different than expected after which it will become part of project's official documentation
Progress Reports: Future Planning
- Allows the supervisor to focus on monitoring progress towards the next stages of the project
- Allows the supervisor investigate the problems that hindered progress and take steps to prevent from happening again in the future if a report shows that delays have occurred
- Allows the supervisor adjust timeline, if needed, or instruct teams to double down
Report Language
- Use simple and straightforward language
- Use clear and concise language
- Avoid transforming verbs into nouns
- Specify examples of why you're grateful by mentioning a detail or two about what you enjoyed or are thankful for, and taking the time to personalize the letter in this way will convey your sincerity
- Don't assume that every single person reading the report will understand all the acronyms you use without you spelling them out
- Avoid providing an opinion, unless it's part of the project
Work Report
- A formal document discussing information about a specific job-related topic
- Usually addressed to a manager
- Types include sales reports, daily reports, budget reports, and business data analysis reports
How to Write a Work Report
- Identify target audience
- Purpose of writing the report
- Information to be included
- Structure to be followed
- Tone and use of language
- Proof reading
- Editing
- Present the report professionally
Invitation Letter
- A letter written to invite people to a particular event.
- Can be written for a marriage, engagement, graduation ceremony, exhibition, annual day, etc.
- Can be formal or informal
- Can be written by an individual or an organization
- The objective of this letter is to arrange the number of positions for the guests before some days of the event date
- Should enables the host to achieve their target in managing the event.
Types of Invitation Letter
- Official Invitation Letters are written for inviting officials or distinguished people for their participation in various activities and follow a formal format with meetings, interviews, training, or inaugurations etc
- Personal Invitation Letters are written for inviting friends, peers, relatives, family members, for social occasions or events and are written in a mixture of informal format and formal format
Keys to Writing of an Invitation Letter
- You don't just write a letter straightway and post it. One process is drafting. Drafting ensures that your mistakes and their rectification aren't passed on to the invitation itself
- Politeness requires polite language; begin with a welcome note instead of straightforward information
- Incorporate assistance to the recipient
Letter of Request
- A letter in which one person asks another person or group of people to grant a specific demand, respond to an inquiry, or appeal
- Should be brief, polite and to the point
- Most often used in business situations, such letters can be used for any number of circumstances, including asking for a raise, requesting an interview, soliciting donations and requesting a performance review
Drafting of a Letter of Request
- Include all pertinent information up front
- Be concise but straightforward, including all necessary details
- Aim for the person who receives the letter to say "yes," not to ask follow-up questions you could have addressed in your initial contact
Follow-up Letter
- Follow-up letters show gratitude
- Follow-up letters are posted a week or two after initially sending your job application
- Follow-up letters give you the chance to re-introduce yourself
- In a follow-upp letter, be thankful, concise, strengthen your skills, and be error-free
Appreciation Letter
- Professional note to business contacts to show gratitude
- Can expect to write an appreciation letters at many times in your life
- Likely receive gift, advice, or professional connections from someone
- Can make a positive impact on someone you know.
Writing of an Appreciation Letter
- Start with a greeting
- Write a greeting
- Be prompt
- Specific examples
- Choose appropriate format
- Include any details from interaction/collaboration
Complaint Letter
- A letter written to concerned authorities when not satisfied with there service
- These letters are formal in nature
- If we order a product and it is received defective we may write to the related person or company
- The point of the letter should be understood and clear
- Appropriate action will be taken by the concerned department
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