6 Questions
What is the purpose of the first paragraph in a complaint letter?
To introduce the reason for writing
Which salutation is appropriate when the recipient's name is unknown in a complaint letter?
Dear Sir/Madam
What should be included in the second paragraph of a complaint letter?
Detail the first complaint
Which phrase can be used to introduce the third complaint in a complaint letter?
'Secondly'
When should you mention a possible solution in a complaint letter?
In the closing remarks
Which closing salutation is appropriate when the recipient's name is known in a complaint letter?
'Yours Sincerely'
Study Notes
- Begin a complaint letter with addresses on the left for the recipient and on the right for oneself, followed by a salutation like "Dear Mr. Brown" with a comma.
- The first paragraph should introduce the reason for writing, using expressions like "I am writing to complain about" or "I wish to express my dissatisfaction with."
- The second paragraph should detail the first complaint using phrases like "firstly" or "the first thing I would like to draw your attention to is."
- Subsequent paragraphs can address second and third complaints using connectors like "secondly" or "to make matters worse."
- Include closing remarks in a paragraph where you can mention a possible solution, such as requesting a refund or replacement.
- Conclude the letter with a closing salutation like "Yours Faithfully" if the recipient's name is unknown, or "Yours Sincerely" if known, followed by your name.
- Emphasize that a complaint letter follows a formal structure with standard phrases and expressions to ensure clarity and professionalism.
Learn how to structure and write a formal complaint letter with standard phrases and expressions for clarity and professionalism. The letter should include addresses, salutations, introduction, detailed complaints, possible solutions, and closing remarks.
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