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Questions and Answers
What is the purpose of the first paragraph in a complaint letter?
What is the purpose of the first paragraph in a complaint letter?
- To detail the first complaint
- To provide closing remarks
- To address subsequent complaints
- To introduce the reason for writing (correct)
Which salutation is appropriate when the recipient's name is unknown in a complaint letter?
Which salutation is appropriate when the recipient's name is unknown in a complaint letter?
- Dear Sir/Madam (correct)
- Yours Faithfully
- Yours Sincerely
- Dear Mr.Brown
What should be included in the second paragraph of a complaint letter?
What should be included in the second paragraph of a complaint letter?
- Introduce the reason for writing
- Address subsequent complaints
- Closing remarks
- Detail the first complaint (correct)
Which phrase can be used to introduce the third complaint in a complaint letter?
Which phrase can be used to introduce the third complaint in a complaint letter?
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When should you mention a possible solution in a complaint letter?
When should you mention a possible solution in a complaint letter?
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Which closing salutation is appropriate when the recipient's name is known in a complaint letter?
Which closing salutation is appropriate when the recipient's name is known in a complaint letter?
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Study Notes
- Begin a complaint letter with addresses on the left for the recipient and on the right for oneself, followed by a salutation like "Dear Mr. Brown" with a comma.
- The first paragraph should introduce the reason for writing, using expressions like "I am writing to complain about" or "I wish to express my dissatisfaction with."
- The second paragraph should detail the first complaint using phrases like "firstly" or "the first thing I would like to draw your attention to is."
- Subsequent paragraphs can address second and third complaints using connectors like "secondly" or "to make matters worse."
- Include closing remarks in a paragraph where you can mention a possible solution, such as requesting a refund or replacement.
- Conclude the letter with a closing salutation like "Yours Faithfully" if the recipient's name is unknown, or "Yours Sincerely" if known, followed by your name.
- Emphasize that a complaint letter follows a formal structure with standard phrases and expressions to ensure clarity and professionalism.
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