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Workplace Counseling Concepts Quiz

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Questions and Answers

According to Klarreich (1985), what is considered the most crucial factor for successful workplace counseling after confidentiality?

The location of the counseling room (correct)

The employee's willingness to participate

The skill of the counselor

The structure of the counseling sessions

Which of the following is NOT a typical method for clients to access workplace counseling services?

Referral by HR

Self-referral

Referral by a manager

Referral by a family member (correct)

What is a key purpose of publicizing workplace counseling services?

To generate revenue for the organization

To limit the number of employees using the service

To showcase the expertise of the counselors

To ensure employees are aware of the service and how to access it (correct)

What should a first contact and client assessment procedure identify?

The information needed when clients first contact the service (B) Signup and view all the answers

What is typically included in a service contract for workplace counseling?

Confidentiality agreements and session limits (D) Signup and view all the answers

Which factor does Francek (1985) emphasize as crucial for tailoring publicity for workplace counseling?

Understanding of the organization's culture (B) Signup and view all the answers

Why is regular evaluation of workplace counseling services important?

To ensure that the services are effective and meeting needs (B) Signup and view all the answers

Besides confidentiality, why is the physical setup (e.g., well-furnished room) of the counseling space so important?

It ensures privacy and professionalism (D) Signup and view all the answers

What is the primary reason for a workplace counseling service to end?

A change in the company's service providers (A) Signup and view all the answers

Which aspect is NOT a key strategy for publicizing counseling services effectively?

Personalized counseling sessions (A) Signup and view all the answers

What is crucial for clients in ongoing counseling when a service ends?

Proper closure, end dates, and referral options (B) Signup and view all the answers

What is the recommended method for formally informing employees about the end of a counseling service?

A formal letter from management (C) Signup and view all the answers

Which skill is NOT mentioned as essential for publicizing counseling services?

Financial analysis skills (A) Signup and view all the answers

What should a feedback collection at the end of a counseling service assess?

How effective the service was, why it was discontinued, and lessons learned (C) Signup and view all the answers

Which of the following is the LEAST likely to be part of the 'best promotional approaches' for workplace counseling services?

Limited availability to only certain departments (C) Signup and view all the answers

What is the purpose of regular evaluation of a workplace counseling service?

To ensure awareness and updates (B) Signup and view all the answers