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Workplace Communication Mastery Quiz
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Workplace Communication Mastery Quiz

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@FervidTeal

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Questions and Answers

What are the 3 things to consider in workplace communication?

  • Upward communication, lateral communication, and job titles
  • Record creation, information request, and persuasion
  • Purpose, audience, and response factors
  • Purpose, audience, and broad categories (correct)

    • What is an example of upward communication?

  • Communicating with colleagues at your level
  • Sending a report to a lower-level employee
  • Discussing a project with a team member
  • Responding to a letter from your manager (correct)

    • What does lateral communication refer to?

  • Communication from lower levels to higher levels
  • Communication between different departments
  • Communication with external stakeholders
  • Communication between individuals at the same level of hierarchy (correct)

    • What is a primary consideration when determining the audience for workplace communication?

    <p>Their job titles and areas of responsibility</p> Signup and view all the answers

    What are the broad categories of workplace communication mentioned in the text?

    <p>Upward communication and lateral communication</p> Signup and view all the answers

    Which of the following is a form of non-verbal workplace communication?

    <p>Hand gestures</p> Signup and view all the answers

    What does workplace communication encompass?

    <p>Exchanging information and ideas both verbally and non-verbally</p> Signup and view all the answers

    Which of the following is an example of upward communication?

    <p>A subordinate providing feedback to a manager</p> Signup and view all the answers

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