Podcast
Questions and Answers
Have you ever had to convince your co-workers to accept an idea? How did you do it?
Have you ever had to convince your co-workers to accept an idea? How did you do it?
I created a standardized travel authorization process for organizing travel arrangements in advance.
Describe a situation in which you needed to use different communication styles to influence stakeholders with differing perspectives.
Describe a situation in which you needed to use different communication styles to influence stakeholders with differing perspectives.
Tell me about a difficult or sensitive situation that required careful communication.
Tell me about a difficult or sensitive situation that required careful communication.
I had to advocate for an excellent candidate to a Dean who was hesitant due to department morale issues.
When have your communication skills been put to the test?
When have your communication skills been put to the test?
Describe a time when you had to win someone over who was reluctant or unresponsive.
Describe a time when you had to win someone over who was reluctant or unresponsive.
What is the most rewarding experience you've had dealing with customers?
What is the most rewarding experience you've had dealing with customers?
In what ways do you interact differently with customers at different times?
In what ways do you interact differently with customers at different times?
Describe a situation where a customer tested your patience.
Describe a situation where a customer tested your patience.
When was the last time you broke the rules/thought outside the box?
When was the last time you broke the rules/thought outside the box?
Effective workplace decisions in the last 6 months?
Effective workplace decisions in the last 6 months?
How do you make a decision when there are many options?
How do you make a decision when there are many options?
How do you prioritize your tasks?
How do you prioritize your tasks?
What is something innovative you've done?
What is something innovative you've done?
What's an odd/unusual idea someone brought to you?
What's an odd/unusual idea someone brought to you?
What's an idea that was strongly opposed by management?
What's an idea that was strongly opposed by management?
What types of problems are you required to solve day to day?
What types of problems are you required to solve day to day?
What's a situation where you had to problem solve a significant issue?
What's a situation where you had to problem solve a significant issue?
What's a difficult decision you've had to make?
What's a difficult decision you've had to make?
How do you start a new task? What management style do you prefer when receiving a new task?
How do you start a new task? What management style do you prefer when receiving a new task?
When have you worked under pressure to meet deadlines?
When have you worked under pressure to meet deadlines?
What previous job was the most satisfying?
What previous job was the most satisfying?
What previous job was the most frustrating?
What previous job was the most frustrating?
In what kind of environment would you like to work?
In what kind of environment would you like to work?
What kinds of responsibilities would you like to avoid in your next job?
What kinds of responsibilities would you like to avoid in your next job?
What's a task you don't particularly enjoy doing?
What's a task you don't particularly enjoy doing?
What's a work situation that irritated you?
What's a work situation that irritated you?
What would your reference say about you?
What would your reference say about you?
What do you most/least like about your current job?
What do you most/least like about your current job?
How do you currently use organizational skills?
How do you currently use organizational skills?
What would you change in your present job and why?
What would you change in your present job and why?
What do you particularly enjoy about this employer?
What do you particularly enjoy about this employer?
What are some things about your job that were more difficult?
What are some things about your job that were more difficult?
What would your former supervisor say about the position requirements?
What would your former supervisor say about the position requirements?
Why did you choose this career?
Why did you choose this career?
How can I make a contribution to NCSU?
How can I make a contribution to NCSU?
Why do you want to work at NCSU?
Why do you want to work at NCSU?
Discuss a time when your integrity was challenged.
Discuss a time when your integrity was challenged.
Have you ever disagreed with a policy? How do you handle it?
Have you ever disagreed with a policy? How do you handle it?
What's the most difficult project you've had to complete?
What's the most difficult project you've had to complete?
When have you gone above and beyond?
When have you gone above and beyond?
What motivates you to put forth your greatest effort?
What motivates you to put forth your greatest effort?
How do you determine or evaluate success?
How do you determine or evaluate success?
What would you do if someone asked you to do something unethical?
What would you do if someone asked you to do something unethical?
When did you experience a loss for doing something right?
When did you experience a loss for doing something right?
Would you tell your boss about a coworker doing something dishonest?
Would you tell your boss about a coworker doing something dishonest?
How do you deal with doing the same task over and over again?
How do you deal with doing the same task over and over again?
How would your present supervisor describe you?
How would your present supervisor describe you?
What assets do you feel you would bring to this job?
What assets do you feel you would bring to this job?
What accomplishment has given you satisfaction?
What accomplishment has given you satisfaction?
What was a stressful situation you encountered?
What was a stressful situation you encountered?
What type of people do you most enjoy working with?
What type of people do you most enjoy working with?
When did you have to work with a difficult person?
When did you have to work with a difficult person?
When did you have to use good judgment in a difficult work situation?
When did you have to use good judgment in a difficult work situation?
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Study Notes
Communication and Influence
- Standardized travel authorization process improved clarity and efficiency for staff reimbursements.
- Developed a process to manage travel arrangements, leading to quicker reimbursements and clearer communication.
Handling Difficult Situations
- Navigated a sensitive hiring decision involving a toxic departmental atmosphere.
- Advocated for a strong candidate despite management's initial resistance, leading to eventual change in hiring decision.
Problem-Solving in Work Environment
- Fielded numerous complaints effectively while ensuring individuals felt heard and supported.
- Addressed complicated enrollment issues by simplifying technical jargon for staff and students.
Customer Interaction and Patience
- Maintained a compassionate attitude while assisting a frustrated job applicant; provided helpful feedback to improve their chances in future applications.
- Adjusted communication styles based on the urgency of customer needs while ensuring necessary information was conveyed without rushing.
Innovation and Initiative
- Designed an onboarding program for new staff, introducing a structured checklist and buddy system for improved integration.
- Emphasized an understanding of various departments to facilitate quicker solutions in a bureaucratic environment.
Decision-Making and Prioritization
- Detailed and analytical approach to decision-making, incorporating feedback and weighing consequences.
- Utilized an urgency matrix to prioritize tasks effectively, ensuring immediate issues were addressed promptly.
Job Satisfaction and Challenges
- Valued the role of being a dependable resource within administrative teams; enjoyed helping others navigate complex bureaucracy.
- Experienced frustration in past positions due to lack of standardized training programs, leading to longer adjustment periods.
Work Environment Preferences
- Desired workplace culture includes a supportive team that values competence and fosters a fun atmosphere.
- Aimed to reduce responsibilities involving persuasion or coercion to meet task completion expectations.
Contributions and Improvements
- Focused on clearer goal-setting for counselors to enhance training efficacy and operational efficiency.
- Valued the flexible working conditions provided by current employer, facilitating academic and career progression.
Personal Development
- Acknowledged a need for more formal training programs in previous roles to aid faster acclimatization and knowledge acquisition.
- Strived to maintain persuasiveness and reliability, fostering positive working relationships while encouraging constructive feedback.### Career Choice and Motivation
- Pursuing a career combining higher education, human resources, and administrative skills.
- Desire to contribute positively to an organization through understanding business operations.
- Enjoys participating in the hiring process, emphasizing its impact on organizational success.
Contribution to NCSU
- Brings valuable skills and loyalty as an employee.
- Long-standing tenure (nearly 7 years) at Wake Tech reflects commitment to workplace continuity.
Working at NCSU
- Passion for staying in higher education within North Carolina, where familiarity with the culture fosters connection.
- Conducted thorough research on NCSU and found it appealing.
Integrity Challenges
- Encountered a situation involving confidential information that raised questions about loyalty and trust.
- Faced a "he said/she said" scenario but maintained professionalism and let actions speak for themselves.
Handling Disagreements and Policies
- Uses a thoughtful approach when disagreeing with policies, opting for observation or clarification.
- Takes initiative to propose better policy solutions for serious issues.
Difficult Projects
- Onboarding process required extensive research, proposal writing, and coordination across departments.
- Achieved buy-in from existing staff, showcasing project management skills.
Work Ethic and Attitude
- Believes in daily commitment to going "above and beyond" as a standard rather than an exception.
- Rejects the notion of "that's not my job," proactively engaging in tasks outside of the job description.
Evaluating Success
- Defines success through personal job performance, job satisfaction, and overall contribution to the workplace.
Ethical Dilemmas
- Asks for clarification on ethically questionable tasks while maintaining a non-judgmental approach.
- Aims to explain why certain actions might be seen as unethical without being self-righteous.
Loss from Integrity
- Experienced social fallout for maintaining confidentiality regarding sensitive employee information.
- Recognizes the challenge of balancing professionalism with personal relationships.
Reporting Dishonesty
- Takes a measured approach to reporting minor misconduct, preferring direct communication with the colleague involved.
- Is willing to report serious issues that affect departmental success.
Coping with Repetitive Tasks
- Finds enjoyment in the efficiency of repetitive work, treating it as a challenge or game.
Supervisor's View
- Expected description as self-motivated, self-sufficient, and proactive in managing tasks.
Skills and Assets
- Possesses HR and administrative expertise within higher education and the North Carolina public sector.
- Detail-oriented with a strong focus on interpersonal interactions and helping others.
Personal Accomplishments
- Completing an undergraduate degree represents a significant personal achievement.
Stress Management
- Experiences stress when untrained or underprepared, especially regarding providing information to others.
Enjoyable Work Environments
- Prefers collaboration with diligent individuals who take pride in their work.
Working with Difficult Personalities
- Encounters with micro-managers taught the importance of detachment and professional resilience.
Judgment in Professional Situations
- Faced with a colleague's request for a loan, chose to decline to protect the working relationship despite discomfort.
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