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Work Orders: The Big Three

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Questions and Answers

What is the primary purpose of work order priorities?

To list all completed tasks for future reference

To designate the importance of tasks that need immediate attention (correct)

To categorize tasks based on their completion status

To track the overall progress of multiple tasks

Which status indicates that a work order is currently unable to be completed immediately?

Completed

In progress

Paused

Awaiting parts (correct)

Which of the following is NOT an example of an exception in work order management?

The maintenance tech has completed their tasks (correct)

A required part for completion is missing

The resident is not home during the service visit

The task has to be postponed due to unforeseen circumstances

What type of situation might lead to a work order being marked as an exception?

A tech encounters a problem that requires a second visit Signup and view all the answers

How should work orders that are not urgent be classified?

As priorities that need to be addressed later Signup and view all the answers

What question does the status of a work order typically help answer?

Is the work order currently being addressed? Signup and view all the answers

Why is it important to differentiate work order priorities from dashboard priorities?

Work order priorities provide a clearer focus on immediate tasks Signup and view all the answers

What scenario could likely cause a work order to have an 'awaiting parts' status?

A special part required for the job is not available Signup and view all the answers

Study Notes

Work Orders Overview

Work orders are categorized by three key factors: priorities, statuses, and exceptions.
These elements help in managing maintenance tasks efficiently.

Priorities

Priorities rank the importance of tasks, ensuring critical issues are addressed first.
Example: A flooded apartment is prioritized over changing a light bulb.
Work order priorities are not the same as Maintenance Dashboard priorities, which only appear on the Entrata Dashboard.

Statuses

Statuses provide insights into the progress of work orders.
Questions addressed by statuses include whether the order is new, if it’s been addressed, and if the maintenance tech has what they need to proceed.
Work orders can be in various statuses as they move toward completion.

Exceptions

Exceptions are situations where a work order cannot be completed in one visit and might require follow-up.
They track reasons for delays, ensuring all team members are informed about unresolved work.
Example: A work order for a light post may be paused due to waiting for a special bulb that isn't available.
Exceptions ensure clear communication on the challenges faced in completing maintenance tasks.

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Description

Explore the essential components of managing work orders through the 'Big Three': priorities, statuses, and exceptions. This quiz will help you understand how to prioritize tasks, track their progress, and handle unforeseen issues effectively.