Podcast
Questions and Answers
What does the priority of a work order indicate?
What does the priority of a work order indicate?
- The status of the work order
- The urgency of the task (correct)
- The resources needed for completion
- The location of the work order
Work order statuses determine whether a task has been completed.
Work order statuses determine whether a task has been completed.
True (A)
What is a common reason for a work order being labeled as an exception?
What is a common reason for a work order being labeled as an exception?
Insufficient resources or resident unavailability
Work order priorities help techs determine which tasks need to be worked on __________.
Work order priorities help techs determine which tasks need to be worked on __________.
Which of the following is NOT a key component of work orders?
Which of the following is NOT a key component of work orders?
Match the following components to their descriptions:
Match the following components to their descriptions:
Status answers questions about the overall completion of a work order.
Status answers questions about the overall completion of a work order.
Give an example of a scenario that would warrant a high priority for a work order.
Give an example of a scenario that would warrant a high priority for a work order.
Flashcards are hidden until you start studying
Study Notes
Work Orders Overview
- Work orders are categorized by three key factors: priorities, statuses, and exceptions.
- These elements help in managing maintenance tasks efficiently.
Priorities
- Priorities rank the importance of tasks, ensuring critical issues are addressed first.
- Example: A flooded apartment is prioritized over changing a light bulb.
- Work order priorities are not the same as Maintenance Dashboard priorities, which only appear on the Entrata Dashboard.
Statuses
- Statuses provide insights into the progress of work orders.
- Questions addressed by statuses include whether the order is new, if it’s been addressed, and if the maintenance tech has what they need to proceed.
- Work orders can be in various statuses as they move toward completion.
Exceptions
- Exceptions are situations where a work order cannot be completed in one visit and might require follow-up.
- They track reasons for delays, ensuring all team members are informed about unresolved work.
- Example: A work order for a light post may be paused due to waiting for a special bulb that isn't available.
- Exceptions ensure clear communication on the challenges faced in completing maintenance tasks.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
