Work Orders: The Big Three

What does the priority of a work order indicate?

Work order statuses determine whether a task has been completed.

What is a common reason for a work order being labeled as an exception?

Work order priorities help techs determine which tasks need to be worked on __________.

Which of the following is NOT a key component of work orders?

Match the following components to their descriptions:

Status answers questions about the overall completion of a work order.

Give an example of a scenario that would warrant a high priority for a work order.

Work Orders Overview

Work orders are categorized by three key factors: priorities, statuses, and exceptions.
These elements help in managing maintenance tasks efficiently.

Priorities

Priorities rank the importance of tasks, ensuring critical issues are addressed first.
Example: A flooded apartment is prioritized over changing a light bulb.
Work order priorities are not the same as Maintenance Dashboard priorities, which only appear on the Entrata Dashboard.

Statuses

Statuses provide insights into the progress of work orders.
Questions addressed by statuses include whether the order is new, if it’s been addressed, and if the maintenance tech has what they need to proceed.
Work orders can be in various statuses as they move toward completion.

Exceptions

Exceptions are situations where a work order cannot be completed in one visit and might require follow-up.
They track reasons for delays, ensuring all team members are informed about unresolved work.
Example: A work order for a light post may be paused due to waiting for a special bulb that isn't available.
Exceptions ensure clear communication on the challenges faced in completing maintenance tasks.

This quiz explores the three crucial elements of work orders: priorities, statuses, and exceptions. By understanding these components, you can effectively manage tasks and ensure timely resolutions. Assess your knowledge of how to prioritize work orders and handle unexpected situations.