Podcast
Questions and Answers
What is the primary purpose of the policy outlined by BCFR?
What is the primary purpose of the policy outlined by BCFR?
- To assign personnel to various departments.
- To standardize the process of work orders. (correct)
- To expedite the purchasing of fleet resources.
- To create a report on facility conditions.
What is one of the responsibilities of the Logistics Division?
What is one of the responsibilities of the Logistics Division?
- To update work orders about changes during processing. (correct)
- To finalize all work orders for the fire fleet.
- To create new fleet policy guidelines.
- To handle all direct communication with the public.
Who is responsible for performing a monthly audit of outstanding work orders?
Who is responsible for performing a monthly audit of outstanding work orders?
- Station Captains.
- The Shops.
- Logistics Division. (correct)
- Battalion Commanders.
If a battalion commander cannot reach the on-call mechanic after multiple attempts, what should they do next?
If a battalion commander cannot reach the on-call mechanic after multiple attempts, what should they do next?
What role do the Shops play in the work order process?
What role do the Shops play in the work order process?
Which of the following is NOT a duty of the Battalion Commanders?
Which of the following is NOT a duty of the Battalion Commanders?
During what scenario should the battalion commander contact the on-call logistics person?
During what scenario should the battalion commander contact the on-call logistics person?
What happens to fleet work orders once they reach the Shops?
What happens to fleet work orders once they reach the Shops?
Who is responsible for submitting non-emergent facility work orders?
Who is responsible for submitting non-emergent facility work orders?
Which action must be taken before closing out a work order?
Which action must be taken before closing out a work order?
What is the primary responsibility of engineers regarding apparatus or equipment issues?
What is the primary responsibility of engineers regarding apparatus or equipment issues?
What should be done if a work order status has not been updated?
What should be done if a work order status has not been updated?
Who may submit emergency facility work orders?
Who may submit emergency facility work orders?
What must be included in the station comments section when resolving a work order?
What must be included in the station comments section when resolving a work order?
What occurs after a work order is resolved?
What occurs after a work order is resolved?
What is a key duty of the station captain regarding fleet and facility work orders?
What is a key duty of the station captain regarding fleet and facility work orders?
Who is responsible for submitting a fleet work order for routine Preventive Maintenance (PM)?
Who is responsible for submitting a fleet work order for routine Preventive Maintenance (PM)?
When should a fleet work order for PM be submitted in relation to the mileage stated on the PM sticker?
When should a fleet work order for PM be submitted in relation to the mileage stated on the PM sticker?
What action should be taken if the mileage sticker is missing from a unit?
What action should be taken if the mileage sticker is missing from a unit?
What is the correct process for submitting a facility work order?
What is the correct process for submitting a facility work order?
Which of the following information is NOT required when entering a new work order?
Which of the following information is NOT required when entering a new work order?
In the event of an emergent issue, who should be contacted immediately?
In the event of an emergent issue, who should be contacted immediately?
Which personnel should be included in fleet work orders?
Which personnel should be included in fleet work orders?
What is the designation used for a spare unit in the work order?
What is the designation used for a spare unit in the work order?
What must be included in the 'Station Comments' section when updating a work order?
What must be included in the 'Station Comments' section when updating a work order?
When are work orders supposed to be verified and updated?
When are work orders supposed to be verified and updated?
What action is required when a work order is reported as completed?
What action is required when a work order is reported as completed?
Which of the following is NOT required when completing a work order?
Which of the following is NOT required when completing a work order?
What happens to a completed work order after a specified time?
What happens to a completed work order after a specified time?
What information should be noted alongside the update in a work order?
What information should be noted alongside the update in a work order?
Which of these statuses can a work order be updated to?
Which of these statuses can a work order be updated to?
Who enters the remaining fields of a completed work order after it is completed by fleet personnel?
Who enters the remaining fields of a completed work order after it is completed by fleet personnel?
What is the purpose of the Station Comments area in the facility work order form?
What is the purpose of the Station Comments area in the facility work order form?
Which of the following statuses indicates that a work order is currently being addressed?
Which of the following statuses indicates that a work order is currently being addressed?
What must be done if a work order is marked as 'On Hold' or 'Denied'?
What must be done if a work order is marked as 'On Hold' or 'Denied'?
If a work order is marked as 'Complete', what happens to it?
If a work order is marked as 'Complete', what happens to it?
What does the 'In Process' status indicate about a work order?
What does the 'In Process' status indicate about a work order?
Which of the following could cause a work order to be put 'On Hold'?
Which of the following could cause a work order to be put 'On Hold'?
Which area of the facility work order form is intended for updates from the Facility Maintenance Shop?
Which area of the facility work order form is intended for updates from the Facility Maintenance Shop?
What happens to a work order status if it has been denied?
What happens to a work order status if it has been denied?
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Study Notes
Bernalillo County Fire and Rescue Work Order Policy
- This policy creates standardized procedures for submitting, processing, and completing work orders for facilities and fleet vehicles.
- The policy aims to ensure accurate and timely completion of work orders.
Roles and Responsibilities
- Logistics Division: Responsible for processing and routing work orders, updating information, and communicating with stations about delays or issues. They also conduct monthly audits of outstanding work orders.
- Fire Fleet Shop: Receives all fire fleet work orders, processes, assigns, completes them.
- Battalion Commanders: Ensure station personnel verify/update work orders. They serve as points of contact for after-hours emergencies.
- Captains: Submit facility work orders, review work orders monthly, update their status, and close out completed work orders.
- Lieutenants: Complete fleet work orders, report facility issues, and update work order status.
- Engineers: Communicate equipment issues to station officers, submit fleet work orders, and review work orders weekly.
Creating a Work Order
- Facility Work Orders:
- Submit through the BCFR SharePoint power app.
- Address to all station officers and float personnel.
- Include information: date, station, shift, prepared by, copied to, work order type, explanation of issue, attachments, and submit request.
- Fleet Work Orders:
- Submit through the Vector Check-iT ticketing system.
- Address to all station engineers and officers.
- Work Order Forms:
- Include "Station Comments" for updates by on-duty personnel.
- Include "FMS Help Comments" for Facility Maintenance Shop (FMS) updates.
Work Order Status
- Facility Work Orders:
- Status: Open (actively being addressed), In Process (being worked on), On Hold (awaiting further action), Complete (finished), Denied (not being addressed).
- On hold/Denied: Require explanation in logistics comments.
- Complete: Moved to Archive folder.
- Fleet Work Orders:
- Status: Initial findings, In progress, On-hold, In Repair, Completed.
- Complete: Remains in dashboard for ten days, then archived.
Work Order Updates
- Facility & Fleet Work Orders:
- Station officers/engineers must review and update weekly.
- Note repair status changes in "Station Comments" section.
- Include date, name, badge number of person entering the comment.
Work Order Completion
- Fleet Work Orders:
- Completed by Fire Shops Administrative Assistant, then moved to completed folder, and then archived in Vector Check-iT.
- Facility Work Orders:
- Station officer updates "Station Comments" section with details of the resolution, the person who completed the work, and any crew information.
- Updates status to "Complete."
- Enters completion date and their name in designated fields.
- Approves to close out the work order.
- Logistics personnel move work order to the Facility Work Order Archive folder.
Review/Revisions
- The policy was completely rewritten on 06/20/2024.
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