Fleet Work Order Policy
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Questions and Answers

What is the primary purpose of the policy outlined by BCFR?

  • To assign personnel to various departments.
  • To standardize the process of work orders. (correct)
  • To expedite the purchasing of fleet resources.
  • To create a report on facility conditions.

    • What is one of the responsibilities of the Logistics Division?

  • To update work orders about changes during processing. (correct)
  • To finalize all work orders for the fire fleet.
  • To create new fleet policy guidelines.
  • To handle all direct communication with the public.

    • Who is responsible for performing a monthly audit of outstanding work orders?

  • Station Captains.
  • The Shops.
  • Logistics Division. (correct)
  • Battalion Commanders.

    • If a battalion commander cannot reach the on-call mechanic after multiple attempts, what should they do next?

    <p>Contact the Logistics team.</p> Signup and view all the answers

    What role do the Shops play in the work order process?

    <p>Receive all fire fleet work orders and process them.</p> Signup and view all the answers

    Which of the following is NOT a duty of the Battalion Commanders?

    <p>Perform audits on logistics operations.</p> Signup and view all the answers

    During what scenario should the battalion commander contact the on-call logistics person?

    <p>To resolve after-hours facility emergencies.</p> Signup and view all the answers

    What happens to fleet work orders once they reach the Shops?

    <p>The Shops are responsible for closing and finalizing them.</p> Signup and view all the answers

    Who is responsible for submitting non-emergent facility work orders?

    <p>The station captain</p> Signup and view all the answers

    Which action must be taken before closing out a work order?

    <p>Document the resolution details in the comments section</p> Signup and view all the answers

    What is the primary responsibility of engineers regarding apparatus or equipment issues?

    <p>To inform the station officer of any problems</p> Signup and view all the answers

    What should be done if a work order status has not been updated?

    <p>Change the status to appropriate categories like complete or in process</p> Signup and view all the answers

    Who may submit emergency facility work orders?

    <p>Any on-duty officer</p> Signup and view all the answers

    What must be included in the station comments section when resolving a work order?

    <p>Details of resolved issues and workers involved</p> Signup and view all the answers

    What occurs after a work order is resolved?

    <p>The officer must email updates to the station captain</p> Signup and view all the answers

    What is a key duty of the station captain regarding fleet and facility work orders?

    <p>To review all work orders at the beginning of the month</p> Signup and view all the answers

    Who is responsible for submitting a fleet work order for routine Preventive Maintenance (PM)?

    <p>The engineer</p> Signup and view all the answers

    When should a fleet work order for PM be submitted in relation to the mileage stated on the PM sticker?

    <p>Approximately 100 miles prior to the sticker mileage</p> Signup and view all the answers

    What action should be taken if the mileage sticker is missing from a unit?

    <p>Contact fire shops via email for a replacement sticker</p> Signup and view all the answers

    What is the correct process for submitting a facility work order?

    <p>Use the power app in the BCFR SharePoint site</p> Signup and view all the answers

    Which of the following information is NOT required when entering a new work order?

    <p>Name of the last officer on duty</p> Signup and view all the answers

    In the event of an emergent issue, who should be contacted immediately?

    <p>The commander on duty</p> Signup and view all the answers

    Which personnel should be included in fleet work orders?

    <p>All officers and engineers at the respective station</p> Signup and view all the answers

    What is the designation used for a spare unit in the work order?

    <p>SPARE</p> Signup and view all the answers

    What must be included in the 'Station Comments' section when updating a work order?

    <p>A description of partial work completed</p> Signup and view all the answers

    When are work orders supposed to be verified and updated?

    <p>Weekly by the station officer or a designee</p> Signup and view all the answers

    What action is required when a work order is reported as completed?

    <p>Switch the 'Order Status' to 'Complete'</p> Signup and view all the answers

    Which of the following is NOT required when completing a work order?

    <p>Include the estimated time for repairs</p> Signup and view all the answers

    What happens to a completed work order after a specified time?

    <p>It goes into the Facility Work Order Archive folder</p> Signup and view all the answers

    What information should be noted alongside the update in a work order?

    <p>Name and badge number of the person making the note</p> Signup and view all the answers

    Which of these statuses can a work order be updated to?

    <p>In Process</p> Signup and view all the answers

    Who enters the remaining fields of a completed work order after it is completed by fleet personnel?

    <p>A member from Logistics</p> Signup and view all the answers

    What is the purpose of the Station Comments area in the facility work order form?

    <p>To allow station officers to make notes and ask for clarifications.</p> Signup and view all the answers

    Which of the following statuses indicates that a work order is currently being addressed?

    <p>Open</p> Signup and view all the answers

    What must be done if a work order is marked as 'On Hold' or 'Denied'?

    <p>A brief explanation must be entered into the comments area.</p> Signup and view all the answers

    If a work order is marked as 'Complete', what happens to it?

    <p>It is archived as completed and closed out.</p> Signup and view all the answers

    What does the 'In Process' status indicate about a work order?

    <p>Work has started but is not yet completed.</p> Signup and view all the answers

    Which of the following could cause a work order to be put 'On Hold'?

    <p>Additional funding is needed to proceed.</p> Signup and view all the answers

    Which area of the facility work order form is intended for updates from the Facility Maintenance Shop?

    <p>FMS Help Comments</p> Signup and view all the answers

    What happens to a work order status if it has been denied?

    <p>An explanation will be filed in the comments section.</p> Signup and view all the answers

    Study Notes

    Bernalillo County Fire and Rescue Work Order Policy

    • This policy creates standardized procedures for submitting, processing, and completing work orders for facilities and fleet vehicles.
    • The policy aims to ensure accurate and timely completion of work orders.

    Roles and Responsibilities

    • Logistics Division: Responsible for processing and routing work orders, updating information, and communicating with stations about delays or issues. They also conduct monthly audits of outstanding work orders.
    • Fire Fleet Shop: Receives all fire fleet work orders, processes, assigns, completes them.
    • Battalion Commanders: Ensure station personnel verify/update work orders. They serve as points of contact for after-hours emergencies.
    • Captains: Submit facility work orders, review work orders monthly, update their status, and close out completed work orders.
    • Lieutenants: Complete fleet work orders, report facility issues, and update work order status.
    • Engineers: Communicate equipment issues to station officers, submit fleet work orders, and review work orders weekly.

    Creating a Work Order

    • Facility Work Orders:
      • Submit through the BCFR SharePoint power app.
      • Address to all station officers and float personnel.
      • Include information: date, station, shift, prepared by, copied to, work order type, explanation of issue, attachments, and submit request.
    • Fleet Work Orders:
      • Submit through the Vector Check-iT ticketing system.
      • Address to all station engineers and officers.
    • Work Order Forms:
      • Include "Station Comments" for updates by on-duty personnel.
      • Include "FMS Help Comments" for Facility Maintenance Shop (FMS) updates.

    Work Order Status

    • Facility Work Orders:
      • Status: Open (actively being addressed), In Process (being worked on), On Hold (awaiting further action), Complete (finished), Denied (not being addressed).
      • On hold/Denied: Require explanation in logistics comments.
      • Complete: Moved to Archive folder.
    • Fleet Work Orders:
      • Status: Initial findings, In progress, On-hold, In Repair, Completed.
      • Complete: Remains in dashboard for ten days, then archived.

    Work Order Updates

    • Facility & Fleet Work Orders:
      • Station officers/engineers must review and update weekly.
      • Note repair status changes in "Station Comments" section.
      • Include date, name, badge number of person entering the comment.

    Work Order Completion

    • Fleet Work Orders:
      • Completed by Fire Shops Administrative Assistant, then moved to completed folder, and then archived in Vector Check-iT.
    • Facility Work Orders:
      • Station officer updates "Station Comments" section with details of the resolution, the person who completed the work, and any crew information.
      • Updates status to "Complete."
      • Enters completion date and their name in designated fields.
      • Approves to close out the work order.
      • Logistics personnel move work order to the Facility Work Order Archive folder.

    Review/Revisions

    • The policy was completely rewritten on 06/20/2024.

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    Related Documents

    Bernalillo County Fire & Rescue Facility and Fleet Work Orders Policy PDF

    Description

    This quiz covers the standardized procedures outlined in the Bernalillo County Fire and Rescue Work Order Policy. It includes roles and responsibilities of various personnel involved in submitting, processing, and completing work orders. Understand the importance of accurate and timely work order management within the organization.

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