Welcoming Guests in the Hospitality Industry

Immediately escorting the guests to their table

Offering a friendly smile and a warm, pleasant greeting (correct)

Ignoring the guests until they approach a table

Leaving the guests waiting without any explanation

Drop the client and ask them to come back another time.

Let the client know you have prepared a pleasant table for them. (correct)

Make them wait alone at the restaurant door to show you are not bothered by their presence.

Send the client to the bar and forget about them.

To increase the workload of the wait staff

To prevent guests from having a pleasant meal experience

To ensure guests are greeted personally and directed to their tables (correct)

To ignore the guests' presence

<p>Greet and smile, make an appropriate verbal greeting, and assist them with their coats or bags.</p> Signup and view all the answers

<p>Give them a friendly gesture to indicate acknowledgment</p> Signup and view all the answers

<p>Understand the client's character and adjust your service accordingly.</p> Signup and view all the answers

<p>Customers anticipate that staff will be knowledgeable and able to answer questions</p> Signup and view all the answers

<p>To avoid giving the impression that they are bothersome.</p> Signup and view all the answers