8 Questions
What action can create a positive atmosphere and make guests feel at ease upon arrival?
Offering a friendly smile and a warm, pleasant greeting
What should you do if a client has to wait for a table at the restaurant?
Let the client know you have prepared a pleasant table for them.
Why is it important to assign a receptionist or have the captain and waiters welcome guests?
To ensure guests are greeted personally and directed to their tables
How should you greet guests at the restaurant?
Greet and smile, make an appropriate verbal greeting, and assist them with their coats or bags.
What is recommended if a customer needs to wait before being attended to immediately?
Give them a friendly gesture to indicate acknowledgment
What is one way to effectively serve a client at the restaurant according to the text?
Understand the client's character and adjust your service accordingly.
What expectation do customers have regarding the staff's knowledge when it comes to menu items?
Customers anticipate that staff will be knowledgeable and able to answer questions
Why is it important to welcome guests warmly but naturally?
To avoid giving the impression that they are bothersome.
Learn about the importance of welcoming guests in the hospitality industry and how to make them feel valued and at home. Understand the roles of receptionists, captains, and waiters in greeting and escorting guests to their tables.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
