Warranty and Replacement Parts Policy Quiz

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When can non-functional parts be sent at no charge to the consumer?

After 12 months of ownership

At any time

Between 6-12 months of ownership

During the first 6 months of ownership (correct)

What action should front line agents take when consumers are replacing non-functional parts due to normal wear and tear?

Ask for approval

Attempt to sell the parts (correct)

Send the parts at no charge

Ignore the request

How long should consumers expect to wait to receive parts sent out at no charge?

30 days

Over 2 weeks

7-10 business days (correct)

1-3 business days

Under what conditions can parts be sent out second day with a CSM, Coach, or Resolution Team member’s approval?

If the part is needed for service call avoidance repair Signup and view all the answers

When can functional parts be sent out at no charge to the consumer?

Between 6-12 months of ownership Signup and view all the answers

How are Non-Functional Parts confirmed for a no-charge shipment?

By appearing on the Parts Look Up screen in SAP Signup and view all the answers

What should be done if a part is needed to expedite a service call avoidance repair?

Get approval from a CSM, Coach, or Resolution Team member Signup and view all the answers

Non-functional parts can be sent during the first ______ months of ownership only as a goodwill gesture.

6 Signup and view all the answers

Front line agents should attempt to sell non-functional parts that consumers are replacing due to ______ wear and tear.

normal Signup and view all the answers

Functional parts that appear on the No Charge Part List can be sent out as no charge within the first ______ months of ownership.

12 Signup and view all the answers

If troubleshooting indicates a part is needed for the call to be ______ Call Avoidance, the agent may send the part at no charge.

Service Signup and view all the answers

Warranty and Replacement Parts Policy Quiz

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Questions and Answers

When can non-functional parts be sent at no charge to the consumer?

What action should front line agents take when consumers are replacing non-functional parts due to normal wear and tear?

How long should consumers expect to wait to receive parts sent out at no charge?

Under what conditions can parts be sent out second day with a CSM, Coach, or Resolution Team member’s approval?

When can functional parts be sent out at no charge to the consumer?

How are Non-Functional Parts confirmed for a no-charge shipment?

What should be done if a part is needed to expedite a service call avoidance repair?

Non-functional parts can be sent during the first ______ months of ownership only as a goodwill gesture.

Front line agents should attempt to sell non-functional parts that consumers are replacing due to ______ wear and tear.

Functional parts that appear on the No Charge Part List can be sent out as no charge within the first ______ months of ownership.

If troubleshooting indicates a part is needed for the call to be ______ Call Avoidance, the agent may send the part at no charge.

The agent may send non-functional parts at no charge during the first 6 months of ______.

All parts ordered at no charge should be sent ______ Shipping.

Advise the consumer that parts will be received within ______ business days.

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