Podcast
Questions and Answers
For all brands, non-functional parts can be sent during the first ______ months of ownership only as a goodwill gesture.
For all brands, non-functional parts can be sent during the first ______ months of ownership only as a goodwill gesture.
6
Front line agents should attempt to sell non-functional parts that consumers are replacing due to ______ wear and tear.
Front line agents should attempt to sell non-functional parts that consumers are replacing due to ______ wear and tear.
normal
Functional Parts that appear on the No Charge Part List can be sent out as no charge within the first ______ months of ownership.
Functional Parts that appear on the No Charge Part List can be sent out as no charge within the first ______ months of ownership.
12
If the part is a Non-Functional Part confirmed on the ______ Look Up screen in SAP, the agent may send the part at no charge during the first 6 months of ownership.
If the part is a Non-Functional Part confirmed on the ______ Look Up screen in SAP, the agent may send the part at no charge during the first 6 months of ownership.
Signup and view all the answers
All parts ordered at no charge should be sent ______ Shipping.
All parts ordered at no charge should be sent ______ Shipping.
Signup and view all the answers
Advise the consumer parts will be received within ______-10 business days.
Advise the consumer parts will be received within ______-10 business days.
Signup and view all the answers
