chapter 20 leadership

Which of the following is an important role of the nurse manager?

Effective delegation involves which of the following?

You are the nurse manager and know that you must assess a client’s needs before you can delegate a task regarding that patient to a certified nursing assistant. Assessing the client’s needs involves:

In order to gain the cooperation of staff members, you ask for their input on patient care and share information regarding patient care. These actions are examples of:

As the nurse manager, when you hold staff members responsible for their actions and require them to document on flow sheets such tasks as intake, output, and personal care, which of the following terms applies?

Susie, an LPN, is employed in her first job. She has been there for 8 months, and yesterday she was informed that she had been chosen as employee of the month. The facility’s recognition of Susie’s work is an example of:

When a staff member makes a mistake, the nurse manager should:

The most common reason for employee error is:

The primary reason for employee counseling is:

Counseling sessions should be private and brief. They should also be:

A positive approach to discipline requires a certain focus from the manager. That focus is:

The emphasis in performance analysis is on:

Performance review is based on:

When a manager uses the contrast effect in performance analysis, this refers to:

The major components of a performance analysis are:

A performance plan for improvement should include:

Patient assignments are best made by delegating tasks based on:

When is it appropriate to give an employee a written warning as part of a disciplinary action?

The nurse manager incorporates verbal reports and walking rounds for what purpose?

At a staff meeting the nurse manager tells the group of nurses, “I know census was high last month, but you all did an amazing job of taking care of your patients while keeping the quality of care high. I am very proud of you.” What is this manager doing?

The nurse manager has given a verbal warning to a nurse who calls in sick frequently, usually on scheduled Fridays or Mondays for a long weekend. When the behavior continues the manager provides a written warning. What is the next step if the employee’s behavior doesn’t improve?

The nurse manager gives a staff nurse a performance evaluation with several recommended areas for improvement. What should the staff nurse do to indicate that he or she appreciates the feedback and wants to improve?

The nurse is going to delegate bathing a patient to another member of the team. What information should the nurse communicate when delegating? (Select all that apply.)

What does the nurse need to put in place in order for the environment to be considered empowering? (Select all that apply.)

The nurse manager is preparing to hold a counseling session with a certified nursing assistant who has been consistently coming to work late. What strategies should the nurse manager use? (Select all that apply.)