VIP Staff Communication Protocol Quiz
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Questions and Answers

When did the original theming of the ride include black 'bat' themed trains?

  • 2009
  • 1990 (correct)
  • 2002
  • 2013
  • What was the significant change made to the trains during the refurbishment?

  • They were painted purple
  • They became floorless (correct)
  • They were lengthened to 18m
  • They were equipped with a new control system
  • In what year was the ride closed for the entire season to make way for new Vekoma trains?

  • 2010
  • 2014
  • 2001 (correct)
  • 1998
  • How many trains does the ride run with after the update in 2016?

    <p>2</p> Signup and view all the answers

    What is the approximate weight of each current train?

    <p>12</p> Signup and view all the answers

    Which theme park introduced 'Wicker Man' in 2018?

    <p>Alton Towers</p> Signup and view all the answers

    What should guests avoid doing when the host gives a tour of the control panel?

    <p>Touching the control panel</p> Signup and view all the answers

    Where should the hosts walk the guests while explaining about the station's trims?

    <p>Left side of the guide rail</p> Signup and view all the answers

    What must hosts ensure when there is a second train located in the break run?

    <p>Guests only cross behind the train</p> Signup and view all the answers

    What should hosts do if they show guests the direction of the workshop?

    <p>Ensure no guests enter the workshop</p> Signup and view all the answers

    Where do guests proceed after being led out of the break run?

    <p>Up the stairs and through a gate</p> Signup and view all the answers

    What path do guests follow after passing through the double gates to the left of the Reserve & Ride entrance?

    <p>Continue to the right</p> Signup and view all the answers

    What radio channel are staff required to remain on throughout the duration of the experience?

    <p>Channel 4</p> Signup and view all the answers

    Why must the VIP host communicate with Rides Duty before taking guests to the Vampire attraction?

    <p>To ensure the ride is closed and clear of guests and staff</p> Signup and view all the answers

    What is the purpose of informing Control that the VIP group is entering the park?

    <p>To ensure operational awareness and coordination</p> Signup and view all the answers

    Why are VIP team members not allowed to use their mobile phones during the experience?

    <p>To avoid interfering with radio communication</p> Signup and view all the answers

    In case of an emergency or radio failure, what are VIP team members allowed to use their mobile phones for?

    <p>Contacting Operations Control</p> Signup and view all the answers

    Why is it important for VIP staff members to ensure that ride close down checks are completed to an acceptable standard?

    <p>To ensure the safety and readiness of the attractions for guests</p> Signup and view all the answers

    What action should be taken in the event of a confirmed Bomb Threat?

    <p>Notify VIP Duty and evacuate guests with staff to a safe distance</p> Signup and view all the answers

    How should a Firearms Attack (Code Black) be handled?

    <p>End the experience immediately and get all guests to a safe location using run, hide, tell method</p> Signup and view all the answers

    What should the host do upon noticing a Dangerous Animal Attack (Code 100)?

    <p>Raise the alarm by alerting Operations Control on Channel 4</p> Signup and view all the answers

    When should radios and phones be used during a Code Blue situation?

    <p>No radios or phones should be used until guests and staff are at a safe distance</p> Signup and view all the answers

    What information should be provided if a Code 100 is called during an experience?

    <p>Animal's location, type of animal, which direction it is heading</p> Signup and view all the answers

    What is the protocol for VIP Duty if guests need to be evacuated due to a Bomb Threat?

    <p>Guests should be collected by VIP Duty and compensated for the interruption</p> Signup and view all the answers

    What should the VIP Host do if they are faced with a Code Green (all clear)?

    <p>Make their way to the nearest enclosed building on site</p> Signup and view all the answers

    What action should the host take if they notice a Code 500 for non-dangerous animal escape?

    <p>Raise the alarm by alerting Operations Control on Channel 4</p> Signup and view all the answers

    What should the VIP Host do if a guest becomes unwell during the experience?

    <p>Provide reassurance to guests and immediately request medical assistance from Operations Control</p> Signup and view all the answers

    During a Code 100, what should the host never do?

    <p>Leave guests on their own</p> Signup and view all the answers

    In a non-dangerous animal escape situation, why should the host provide reassurance to distressed guests?

    <p>To ensure that guests remain calm and follow safety instructions</p> Signup and view all the answers

    What is the appropriate channel for alerting Operations Control about a non-dangerous animal escape?

    <p>Channel 4</p> Signup and view all the answers

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