VIP Staff Communication Protocol Quiz

When did the original theming of the ride include black 'bat' themed trains?

1990

What was the significant change made to the trains during the refurbishment?

They became floorless

In what year was the ride closed for the entire season to make way for new Vekoma trains?

2001

How many trains does the ride run with after the update in 2016?

2 Signup and view all the answers

What is the approximate weight of each current train?

12 Signup and view all the answers

Which theme park introduced 'Wicker Man' in 2018?

Alton Towers Signup and view all the answers

What should guests avoid doing when the host gives a tour of the control panel?

Touching the control panel Signup and view all the answers

Where should the hosts walk the guests while explaining about the station's trims?

Left side of the guide rail Signup and view all the answers

What must hosts ensure when there is a second train located in the break run?

Guests only cross behind the train Signup and view all the answers

What should hosts do if they show guests the direction of the workshop?

Ensure no guests enter the workshop Signup and view all the answers

Where do guests proceed after being led out of the break run?

Up the stairs and through a gate Signup and view all the answers

What path do guests follow after passing through the double gates to the left of the Reserve & Ride entrance?

Continue to the right Signup and view all the answers

What radio channel are staff required to remain on throughout the duration of the experience?

Channel 4 Signup and view all the answers

Why must the VIP host communicate with Rides Duty before taking guests to the Vampire attraction?

To ensure the ride is closed and clear of guests and staff Signup and view all the answers

What is the purpose of informing Control that the VIP group is entering the park?

To ensure operational awareness and coordination Signup and view all the answers

Why are VIP team members not allowed to use their mobile phones during the experience?

To avoid interfering with radio communication Signup and view all the answers

In case of an emergency or radio failure, what are VIP team members allowed to use their mobile phones for?

Contacting Operations Control Signup and view all the answers

Why is it important for VIP staff members to ensure that ride close down checks are completed to an acceptable standard?

To ensure the safety and readiness of the attractions for guests Signup and view all the answers

What action should be taken in the event of a confirmed Bomb Threat?

Notify VIP Duty and evacuate guests with staff to a safe distance Signup and view all the answers

How should a Firearms Attack (Code Black) be handled?

End the experience immediately and get all guests to a safe location using run, hide, tell method Signup and view all the answers

What should the host do upon noticing a Dangerous Animal Attack (Code 100)?

Raise the alarm by alerting Operations Control on Channel 4 Signup and view all the answers

When should radios and phones be used during a Code Blue situation?

No radios or phones should be used until guests and staff are at a safe distance Signup and view all the answers

What information should be provided if a Code 100 is called during an experience?

Animal's location, type of animal, which direction it is heading Signup and view all the answers

What is the protocol for VIP Duty if guests need to be evacuated due to a Bomb Threat?

Guests should be collected by VIP Duty and compensated for the interruption Signup and view all the answers

What should the VIP Host do if they are faced with a Code Green (all clear)?

Make their way to the nearest enclosed building on site Signup and view all the answers

What action should the host take if they notice a Code 500 for non-dangerous animal escape?