Verbal and Nonverbal Communication Quiz
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Questions and Answers

What is the main difference between verbal and nonverbal communication?

  • Nonverbal communication is only done through face-to-face conversations
  • Verbal communication uses words, while nonverbal communication uses elements and behaviors (correct)
  • Verbal communication is more effective than nonverbal communication
  • Verbal communication is faster than nonverbal communication

    • Which of the following is a pros of verbal communication?

  • Fast, personal, provides immediate feedback (correct)
  • Limited to written communication only
  • Less effort required for documentation
  • Not pervasive in organizations

    • What is a con of oral communication?

  • Is less time-consuming than written communication
  • Requires additional effort when documentation is required (correct)
  • Does not allow for face-to-face conversation
  • Not pervasive in organizations

    • What percentage of communication is estimated to be accounted for by nonverbal aspects?

    <p>65-93%</p> Signup and view all the answers

    Which of the following is an example of written communication?

    <p>Business letters</p> Signup and view all the answers

    What is the main reason why nonverbal communication is important?

    <p>It accounts for a significant percentage of what is communicated</p> Signup and view all the answers

    What does kinesic behavior refer to in nonverbal communication?

    <p>Body movements, gestures, and facial expressions</p> Signup and view all the answers

    Which stage of the perceptual process involves attaching meaning to the information that has been selected and organized?

    <p>Interpreting</p> Signup and view all the answers

    What is the tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual called?

    <p>Halo effect</p> Signup and view all the answers

    What does paralanguage refer to in nonverbal communication?

    <p>Vocal aspects of communication</p> Signup and view all the answers

    What does proxemics refer to in nonverbal communication?

    <p>The influence of proximity and space on communication</p> Signup and view all the answers

    Which factor affects individual perception by referring to the misunderstanding between the sender and receiver arising due to the different meanings of words?

    <p>Semantics</p> Signup and view all the answers

    What is the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics called?

    <p>Projection</p> Signup and view all the answers

    'Halo effect', as used in individual perception, refers to:

    <p>The tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual.</p> Signup and view all the answers

    What is perceptual defense?

    <p>The tendency to block out or distort information that one finds threatening or that challenges one’s beliefs.</p> Signup and view all the answers

    What is the main characteristic of verbal communication, according to the text?

    <p>Fast and provides immediate feedback</p> Signup and view all the answers

    Which factor influences individual communication by making an estimation that 65-93% of what is communicated is nonverbal?

    <p>Perceptual processes</p> Signup and view all the answers

    What is the main characteristic of nonverbal communication, as per the information provided?

    <p>Communication by means of elements and behaviors not coded into words</p> Signup and view all the answers

    What is the main con of oral communication, based on the text?

    <p>Time-consuming</p> Signup and view all the answers

    Which type of communication occurs through a variety of means such as business letters, office memos, reports, and résumés?

    <p>Written communication</p> Signup and view all the answers

    What does paralanguage refer to in nonverbal communication, according to the text?

    <p>The use of voice to convey meaning</p> Signup and view all the answers

    What does the term 'perceptual defense' refer to?

    <p>The tendency to block out or distort information that one finds threatening or that challenges one’s beliefs.</p> Signup and view all the answers

    What is the term used for the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics?

    <p>Projection</p> Signup and view all the answers

    In nonverbal communication, what does 'proxemics' refer to?

    <p>The influence of proximity and space on communication.</p> Signup and view all the answers

    What is the main focus of 'paralanguage' in nonverbal communication?

    <p>Vocal aspects of communication that relate to how something is said rather than to what is said.</p> Signup and view all the answers

    In the perceptual process, what does 'organizing' involve?

    <p>Patterning of information from the selection stage</p> Signup and view all the answers

    What does 'attribution theory' relate to in miscommunication?

    <p>Attributing characteristics to an individual on the basis of an assessment of the group to which the individual belongs</p> Signup and view all the answers

    Study Notes

    Communication

    • The main difference between verbal and nonverbal communication is that verbal communication involves the use of words, while nonverbal communication involves the process of conveying information and ideas through non-linguistic means.

    Verbal Communication

    • A pro of verbal communication is that it allows for immediate feedback and clarification.
    • A con of oral communication is that it can be disrupted by noise and distractions.

    Nonverbal Communication

    • Nonverbal aspects are estimated to account for 65-93% of communication.
    • The main reason why nonverbal communication is important is that it helps to convey emotions and attitudes.
    • Kinesic behavior in nonverbal communication refers to body language and facial expressions.
    • Paralanguage in nonverbal communication refers to vocal cues, such as tone, pitch, and volume.
    • Proxemics in nonverbal communication refers to the use of personal space and distance.

    Perceptual Process

    • The stage of the perceptual process that involves attaching meaning to the information that has been selected and organized is called interpretation.
    • Attribution theory relates to miscommunication, which occurs when the receiver attributes a different meaning to the message than intended by the sender.

    Individual Perception

    • The tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual is called the halo effect.
    • The tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics is called the false consensus effect.
    • Perceptual defense refers to the tendency of an individual to avoid or distort information that is inconsistent with their existing beliefs or values.

    Types of Communication

    • Written communication occurs through a variety of means such as business letters, office memos, reports, and résumés.
    • The main characteristic of verbal communication is that it uses words to convey meaning.
    • The main characteristic of nonverbal communication is that it uses non-linguistic means to convey meaning.

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    Description

    Test your knowledge about verbal and nonverbal communication, perceptual processes, attribution processes, semantics, cultural context, and communication skills. Explore the differences between written and oral communications and their pervasiveness in organizations.

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