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Questions and Answers
What is the main difference between verbal and nonverbal communication?
What is the main difference between verbal and nonverbal communication?
- Nonverbal communication is only done through face-to-face conversations
- Verbal communication uses words, while nonverbal communication uses elements and behaviors (correct)
- Verbal communication is more effective than nonverbal communication
- Verbal communication is faster than nonverbal communication
Which of the following is a pros of verbal communication?
Which of the following is a pros of verbal communication?
- Fast, personal, provides immediate feedback (correct)
- Limited to written communication only
- Less effort required for documentation
- Not pervasive in organizations
What is a con of oral communication?
What is a con of oral communication?
- Is less time-consuming than written communication
- Requires additional effort when documentation is required (correct)
- Does not allow for face-to-face conversation
- Not pervasive in organizations
What percentage of communication is estimated to be accounted for by nonverbal aspects?
What percentage of communication is estimated to be accounted for by nonverbal aspects?
Which of the following is an example of written communication?
Which of the following is an example of written communication?
What is the main reason why nonverbal communication is important?
What is the main reason why nonverbal communication is important?
What does kinesic behavior refer to in nonverbal communication?
What does kinesic behavior refer to in nonverbal communication?
Which stage of the perceptual process involves attaching meaning to the information that has been selected and organized?
Which stage of the perceptual process involves attaching meaning to the information that has been selected and organized?
What is the tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual called?
What is the tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual called?
What does paralanguage refer to in nonverbal communication?
What does paralanguage refer to in nonverbal communication?
What does proxemics refer to in nonverbal communication?
What does proxemics refer to in nonverbal communication?
Which factor affects individual perception by referring to the misunderstanding between the sender and receiver arising due to the different meanings of words?
Which factor affects individual perception by referring to the misunderstanding between the sender and receiver arising due to the different meanings of words?
What is the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics called?
What is the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics called?
'Halo effect', as used in individual perception, refers to:
'Halo effect', as used in individual perception, refers to:
What is perceptual defense?
What is perceptual defense?
What is the main characteristic of verbal communication, according to the text?
What is the main characteristic of verbal communication, according to the text?
Which factor influences individual communication by making an estimation that 65-93% of what is communicated is nonverbal?
Which factor influences individual communication by making an estimation that 65-93% of what is communicated is nonverbal?
What is the main characteristic of nonverbal communication, as per the information provided?
What is the main characteristic of nonverbal communication, as per the information provided?
What is the main con of oral communication, based on the text?
What is the main con of oral communication, based on the text?
Which type of communication occurs through a variety of means such as business letters, office memos, reports, and résumés?
Which type of communication occurs through a variety of means such as business letters, office memos, reports, and résumés?
What does paralanguage refer to in nonverbal communication, according to the text?
What does paralanguage refer to in nonverbal communication, according to the text?
What does the term 'perceptual defense' refer to?
What does the term 'perceptual defense' refer to?
What is the term used for the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics?
What is the term used for the tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics?
In nonverbal communication, what does 'proxemics' refer to?
In nonverbal communication, what does 'proxemics' refer to?
What is the main focus of 'paralanguage' in nonverbal communication?
What is the main focus of 'paralanguage' in nonverbal communication?
In the perceptual process, what does 'organizing' involve?
In the perceptual process, what does 'organizing' involve?
What does 'attribution theory' relate to in miscommunication?
What does 'attribution theory' relate to in miscommunication?
Study Notes
Communication
- The main difference between verbal and nonverbal communication is that verbal communication involves the use of words, while nonverbal communication involves the process of conveying information and ideas through non-linguistic means.
Verbal Communication
- A pro of verbal communication is that it allows for immediate feedback and clarification.
- A con of oral communication is that it can be disrupted by noise and distractions.
Nonverbal Communication
- Nonverbal aspects are estimated to account for 65-93% of communication.
- The main reason why nonverbal communication is important is that it helps to convey emotions and attitudes.
- Kinesic behavior in nonverbal communication refers to body language and facial expressions.
- Paralanguage in nonverbal communication refers to vocal cues, such as tone, pitch, and volume.
- Proxemics in nonverbal communication refers to the use of personal space and distance.
Perceptual Process
- The stage of the perceptual process that involves attaching meaning to the information that has been selected and organized is called interpretation.
- Attribution theory relates to miscommunication, which occurs when the receiver attributes a different meaning to the message than intended by the sender.
Individual Perception
- The tendency to use a general impression based on one or a few characteristics of an individual to judge other characteristics of that same individual is called the halo effect.
- The tendency of an individual to assume that others share his or her thoughts, feelings, and characteristics is called the false consensus effect.
- Perceptual defense refers to the tendency of an individual to avoid or distort information that is inconsistent with their existing beliefs or values.
Types of Communication
- Written communication occurs through a variety of means such as business letters, office memos, reports, and résumés.
- The main characteristic of verbal communication is that it uses words to convey meaning.
- The main characteristic of nonverbal communication is that it uses non-linguistic means to convey meaning.
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Description
Test your knowledge about verbal and nonverbal communication, perceptual processes, attribution processes, semantics, cultural context, and communication skills. Explore the differences between written and oral communications and their pervasiveness in organizations.
