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Questions and Answers
What may happen if the receiver senses incongruence between verbal and nonverbal messages?
What is an example of incongruent messages?
What should a sender be aware of to avoid incongruence?
What should a receiver do if they sense incongruence between verbal and nonverbal messages?
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What is the result of people basing their interpretation of messages on a variety of factors?
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What is the purpose of being aware of nonverbal messages in communication?
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What is the final message in a communication process?
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Why did the mother interpret the message incorrectly in the antibiotic prescription scenario?
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What is a key to preventing misunderstanding in communication?
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Why is it important to ask questions to determine the receiver's perceptions?
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What can influence how a person assigns meaning to a message?
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How can the communication process be improved?
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Study Notes
Congruence Between Verbal and Nonverbal Messages
- Incongruence between verbal and nonverbal messages can lead to unclear or confusing communication, causing the receiver to question the true message intended by the sender.
- Examples of incongruent messages include:
- A red-faced agitated patron claiming to not be angry, while their nonverbal cues suggest otherwise.
- A disappointed pharmacist saying they're fine, despite appearing upset.
- A patient crying while claiming everything is okay.
Preventing Misunderstanding
- Misinterpretation of messages can occur due to varying definitions and perceptions of words, symbols, and nonverbal elements used by the sender.
- The final message is not what is said, but what the receiver perceives was said.
- To clarify meaning, messages can be rearranged or reworded, such as reordering phrases or rephrasing sentences.
- Minimizing misunderstandings requires considering the receiver's background, values, and experiences, which may influence their interpretation of the message.
- Anticipating how others may translate the message and asking targeted questions can help prevent misunderstandings, such as:
- Have you been on this medication before?
- What have you heard about this medication?
- How do you feel about taking this medication?
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Description
Test your understanding of effective communication by identifying congruent and incongruent messages. Learn how to ensure consistency between verbal and nonverbal cues to convey a clear message. This quiz focuses on the importance of aligning words and actions in communication.
