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Vehicle Delivery Appointments Guide

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Questions and Answers

What is one of the key steps in scheduling a vehicle delivery appointment?

Automatically scheduling the nearest available slot
Delivering the vehicle as soon as possible
Ensuring customer can pick a preferred date and time (correct)
Providing a direct call line for complaints

Which delivery option can customers choose when scheduling a vehicle delivery appointment?

Delivery through third-party services only
Time-limited only
In-person only
Showroom or remote delivery (correct)

What special requests can the sales consultant accommodate during the vehicle delivery scheduling?

Special requirements such as birthdays or anniversaries (correct)
Requests for specific vehicle colors
Refund requests for early booking
Discounts on future purchases

What is a recommended practice when collecting booking information from clients?

<p>Gather all necessary information in a single exchange (A)</p> Signup and view all the answers

What should the sales consultant prioritize when scheduling a vehicle delivery?

<p>Customer's convenience and preference (B)</p> Signup and view all the answers

Flashcards

Vehicle Delivery Appointment

The process of arranging the vehicle delivery time and location to meet the customer's needs.

Customer Choice

The customer should be able to select their preferred delivery date and time from available options.

Delivery Location

The vehicle can be delivered at the dealership or a location chosen by the customer.

Special Requests

The sales consultant should accommodate special requests, like birthday or anniversary deliveries, as much as possible.

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One-Time Booking Information

Gathering all necessary client information for the booking in one interaction.

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Study Notes

Vehicle Delivery Appointments

Sales consultants schedule delivery appointments when vehicles are ready.
Appointments align with customer preferences.
Customers select delivery date and time from available options.
Showroom or remote delivery options are offered.
Special requests (e.g., birthdays, anniversaries) are accommodated if possible.
All booking details are gathered in one communication.

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