Podcast
Questions and Answers
What is the purpose of using the Delivery Checklist during vehicle orientation?
What is the purpose of using the Delivery Checklist during vehicle orientation?
- To record customer preferences for future services
- To cover all features and controls of the vehicle (correct)
- To ensure the customer signs a receipt for the vehicle
- To provide feedback on the delivery process
Which action should be taken after demonstrating how to operate each function of the vehicle?
Which action should be taken after demonstrating how to operate each function of the vehicle?
- Provide the customer with a warranty brochure
- Collect customer feedback immediately
- Schedule a follow-up appointment
- Introduce the owner portal for registration (correct)
What is a key feature to demonstrate when activating the customer's mobile device?
What is a key feature to demonstrate when activating the customer's mobile device?
- Connectivity service features (correct)
- Vehicle maintenance reminders
- Insurance policy options
- Warranty coverage details
What does the Quick VOC survey system allow customers to do?
What does the Quick VOC survey system allow customers to do?
Which step is NOT part of the delivery and vehicle orientation process?
Which step is NOT part of the delivery and vehicle orientation process?
Flashcards
Delivery Checklist
Delivery Checklist
Ensuring the customer signs a checklist confirming the vehicle's features and functions were reviewed and discussed.
Vehicle Orientation
Vehicle Orientation
Demonstrating the vehicle's functions and controls using the customer's new car, with the Delivery Checklist as a guide.
Mobile Device Pairing
Mobile Device Pairing
Pairing the customer's phone or device with the vehicle's system and showing how to activate and use connectivity features.
Owner Portal
Owner Portal
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Quick VOC Survey
Quick VOC Survey
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Study Notes
Delivery & Vehicle Orientation
- Delivery process involves a personalized approach, focusing on customer satisfaction.
- Use a Delivery Checklist, signed by the customer, as a guide.
- Demonstrate vehicle operation using the new vehicle, covering all controls and features.
- Pair customer's mobile device, activating connectivity and demonstrating its functionalities.
- Introduce the owner portal at delivery's end, assisting with registration.
- Explain and demonstrate the Quick VOC survey system.
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