Podcast
Questions and Answers
What is the purpose of using the Delivery Checklist during a vehicle delivery?
What is the purpose of using the Delivery Checklist during a vehicle delivery?
Which step involves demonstrating the connectivity service features to the customer?
Which step involves demonstrating the connectivity service features to the customer?
At what point in the delivery process is the owner portal introduced to the customer?
At what point in the delivery process is the owner portal introduced to the customer?
What does the Quick VOC survey system help to achieve?
What does the Quick VOC survey system help to achieve?
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Why is it important to demonstrate how to operate each function of the vehicle during delivery?
Why is it important to demonstrate how to operate each function of the vehicle during delivery?
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Study Notes
Delivery and Vehicle Orientation
- Delivery involves a personalized experience.
- Use the Delivery Checklist, signed by the customer.
- Demonstrate vehicle operation, covering all features and controls, using the checklist.
- Pair the customer's mobile device, activate connectivity services, and demonstrate functionalities.
- Introduce the owner portal and support customer registration.
- Explain the Quick VOC survey system operation.
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Description
This quiz covers the essential aspects of vehicle delivery and orientation. It includes the personalized delivery experience, demonstration of vehicle operation, and introduction to the owner portal. Test your knowledge on customer engagement and service operations to ensure a smooth delivery process.