Podcast
Questions and Answers
In which type of process are fixed costs low and variable costs high?
In which type of process are fixed costs low and variable costs high?
- Repetitive focus (modular) (correct)
- Flexible facility process
- Mass customization (high-volume, high-variety)
- Product focus (high-volume, low-variety)
What is the characteristic of fixed costs in a product focus process?
What is the characteristic of fixed costs in a product focus process?
- High and variable costs low (correct)
- Tend to be high and variable costs low
- Dependent on flexibility of the facility
- Dependent on volume of production
Which type of process exhibits high fixed costs and low variable costs?
Which type of process exhibits high fixed costs and low variable costs?
- Product focus (high-volume, low-variety) (correct)
- Mass customization (high-volume, high-variety)
- Repetitive focus (modular)
- Low-volume, high-variety process
What is a characteristic of fixed costs in mass customization processes?
What is a characteristic of fixed costs in mass customization processes?
What impact does flexibility of the facility have on fixed costs?
What impact does flexibility of the facility have on fixed costs?
What is the main focus of process charts?
What is the main focus of process charts?
In value-stream mapping, where does the focus lie?
In value-stream mapping, where does the focus lie?
What does time-function mapping show?
What does time-function mapping show?
What is a key feature of flowcharts?
What is a key feature of flowcharts?
What is the purpose of using symbols in value-stream mapping?
What is the purpose of using symbols in value-stream mapping?
What do time frames indicate in 'target' time-function maps?
What do time frames indicate in 'target' time-function maps?
What is the purpose of adding inventory quantities (shown with I) between every step of the entire flow in value-stream mapping?
What is the purpose of adding inventory quantities (shown with I) between every step of the entire flow in value-stream mapping?
In service blueprinting, what is the focus of the interaction levels?
In service blueprinting, what is the focus of the interaction levels?
Why is it important to determine total working time and delay in value-stream mapping?
Why is it important to determine total working time and delay in value-stream mapping?
What is the purpose of standard requests in service blueprinting?
What is the purpose of standard requests in service blueprinting?
Which aspect of interaction levels in service blueprinting presents different management issues?
Which aspect of interaction levels in service blueprinting presents different management issues?
What is the significance of adding communication methods with their frequency and direction in value-stream mapping?
What is the significance of adding communication methods with their frequency and direction in value-stream mapping?
What is one negative effect of interactions with customers on service process design?
What is one negative effect of interactions with customers on service process design?
In which type of service, the focus is on human resources and labor involvement is high?
In which type of service, the focus is on human resources and labor involvement is high?
Which service type requires tight control to maintain high standards?
Which service type requires tight control to maintain high standards?
What technique involves structuring services so customers have to go to specific areas for different services?
What technique involves structuring services so customers have to go to specific areas for different services?
Which technique involves restricting the offerings available to customers?
Which technique involves restricting the offerings available to customers?
What is the main focus of the strategy of automation in improving service productivity?
What is the main focus of the strategy of automation in improving service productivity?
Which organization would benefit most from using the self-service technique in service productivity?
Which organization would benefit most from using the self-service technique in service productivity?
What is the primary focus of the technique of training in improving service productivity?
What is the primary focus of the technique of training in improving service productivity?
In which type of service would the after-sale maintenance personnel benefit most from using the technique of training?
In which type of service would the after-sale maintenance personnel benefit most from using the technique of training?
Which industry would benefit the most from using scheduling as a technique to improve service productivity?
Which industry would benefit the most from using scheduling as a technique to improve service productivity?
What is one of the benefits of implementing Automated Storage and Retrieval Systems (ASRSs) in manufacturing firms?
What is one of the benefits of implementing Automated Storage and Retrieval Systems (ASRSs) in manufacturing firms?
How do Vision Systems contribute to the manufacturing process?
How do Vision Systems contribute to the manufacturing process?
What is a key feature of Automated Guided Vehicles (AGVs) in the manufacturing environment?
What is a key feature of Automated Guided Vehicles (AGVs) in the manufacturing environment?
What is a primary advantage of Flexible Manufacturing Systems (FMSs) over traditional manufacturing setups?
What is a primary advantage of Flexible Manufacturing Systems (FMSs) over traditional manufacturing setups?
Which industry example demonstrates the impact of technology through point-of-sale terminals and e-commerce?
Which industry example demonstrates the impact of technology through point-of-sale terminals and e-commerce?
How do Computer-Integrated Manufacturing (CIM) systems extend beyond traditional manufacturing processes?
How do Computer-Integrated Manufacturing (CIM) systems extend beyond traditional manufacturing processes?
What is a common feature of technology's impact on both Financial Services and Health care industries?
What is a common feature of technology's impact on both Financial Services and Health care industries?
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