Value Chain in Operations Management and Total Quality

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Questions and Answers

What is the primary focus of pre-production services in the context of the value chain?

  • Gaining a customer (correct)
  • Maximizing cost efficiency
  • Improving post-production services
  • Retaining the customer

In the value chain perspective, what do postproduction services primarily focus on?

  • Improving pre-production services
  • Returning the product
  • Reducing manufacturing costs
  • Keeping the customer (correct)

How does the value chain view emphasize the role of service in traditional manufacturing processes?

  • By emphasizing service as a critical component (correct)
  • By minimizing the importance of customer satisfaction
  • By disregarding the customer feedback
  • By prioritizing cost efficiency over service quality

What aspect of operations management does the hierarchical supply chain structure in the context highlight?

<p>Demand tracking (D)</p> Signup and view all the answers

In the context of production forecasting, what is a key aspect that plays a significant role in operational excellence?

<p>Raw material availability (A)</p> Signup and view all the answers

What is the purpose of Buhrke Industries Inc. according to the text?

<p>To be a customer's best total-value producer (C)</p> Signup and view all the answers

What are networks of processes within an organization called?

<p>Value chains (C)</p> Signup and view all the answers

Which model describes the transformation of inputs into value-added goods and services?

<p>Input-Output Model (A)</p> Signup and view all the answers

In the context of operations management, what do value chains begin with?

<p>Suppliers (C)</p> Signup and view all the answers

What is the main objective of Buhrke Industries Inc. as mentioned in the text?

<p>To be a customer's best total-value producer (B)</p> Signup and view all the answers

What resources support the processes that transform inputs into value-added goods and services in a value chain?

<p>Labor, money, equipment, facilities, and information (C)</p> Signup and view all the answers

What is a value chain?

<p>A network that describes the flow of goods, services, information, and financial transactions (B)</p> Signup and view all the answers

Which part of the value chain primarily focuses on the physical movement of goods?

<p>Supply chain (A)</p> Signup and view all the answers

What are key business processes focused on producing an organization's primary goods or services called?

<p>Core processes (A)</p> Signup and view all the answers

Which type of process involves purchasing materials, managing inventory, and technology acquisition?

<p>Support processes (A)</p> Signup and view all the answers

What are processes intended to create a certain result known as?

<p>Core processes (A)</p> Signup and view all the answers

Which term describes a sequence of activities to create a certain output?

<p>Process (C)</p> Signup and view all the answers

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