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Questions and Answers
What is value according to the text?
What is value according to the text?
- The cost of something
- The size of something
- The perceived benefits, usefulness, and importance of something (correct)
- The quantity of something
How is service management defined in the text?
How is service management defined in the text?
- A set of specialized organizational capabilities for enabling value for customers in the form of services (correct)
- A process of reducing benefits for customers
- A set of capabilities for minimizing value for customers
- A way to ignore customers' needs
What is the nature of the relationship between organizations and customers according to the text?
What is the nature of the relationship between organizations and customers according to the text?
- Two-directional with feedback (correct)
- One-directional with feedback
- One-directional and without feedback
- Two-directional without feedback
Which of the following is NOT described as a type of organisation in the text?
Which of the following is NOT described as a type of organisation in the text?
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What does co-creation focus on according to the text?
What does co-creation focus on according to the text?
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Why do organisations need to collaborate with consumers and suppliers according to the text?
Why do organisations need to collaborate with consumers and suppliers according to the text?
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