Podcast
Questions and Answers
What is the relationship between a service and a product?
What is the relationship between a service and a product?
- Services are created based on products (correct)
- Products are created based on services
- Services and products are interchangeable
- Services and products are unrelated
How are products designed to offer value for consumers?
How are products designed to offer value for consumers?
- By being exclusive to one consumer group only
- By being fully visible to the consumer
- By increasing costs and risks for customers
- By targeting specific consumer groups (correct)
What is a service in the context of value co-creation?
What is a service in the context of value co-creation?
- A specific cost that customers need to manage themselves
- An outcome that customers want to achieve (correct)
- A risk that customers have to bear alone
- An exclusive offering for individual users
Why are products not exclusive to one consumer group?
Why are products not exclusive to one consumer group?
What are some types of resources organizations have access to for value creation?
What are some types of resources organizations have access to for value creation?
Why are products considered valuable for consumers?
Why are products considered valuable for consumers?
What is one of the key aspects mentioned in the text for creating value in services?
What is one of the key aspects mentioned in the text for creating value in services?
What is the importance of understanding stakeholders in service management?
What is the importance of understanding stakeholders in service management?
What is the main reason for hiring cars instead of running an organization's own fleet, as discussed in the text?
What is the main reason for hiring cars instead of running an organization's own fleet, as discussed in the text?
In the context of value co-creation, what does Henri suggest is necessary for realizing value?
In the context of value co-creation, what does Henri suggest is necessary for realizing value?
Based on the text, what is not considered valuable for the organization Food for Fuel in terms of car hire?
Based on the text, what is not considered valuable for the organization Food for Fuel in terms of car hire?
What is emphasized as a factor contributing to value creation in service relationships?
What is emphasized as a factor contributing to value creation in service relationships?
What is the key understanding about value according to the text?
What is the key understanding about value according to the text?
How was the relationship between service provider and consumer traditionally viewed?
How was the relationship between service provider and consumer traditionally viewed?
What characterizes value co-creation in service relationships?
What characterizes value co-creation in service relationships?
In the context of value co-creation, what should providers seek to establish with their consumers?
In the context of value co-creation, what should providers seek to establish with their consumers?
How has the role of consumers evolved in value creation according to the text?
How has the role of consumers evolved in value creation according to the text?
What is emphasized for providers in configuring resources for value creation?
What is emphasized for providers in configuring resources for value creation?