Value Added Services Quiz
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Questions and Answers

What is the primary function of the hypothalamus?

  • Controlling muscle movement
  • Regulating emotional responses
  • Regulating blood sugar levels
  • Regulating body temperature (correct)
  • Which of the following is NOT a key element of an organization?

  • Product innovation (correct)
  • Culture
  • Structure
  • Human resources
  • What can misalignment between key elements and capabilities lead to?

  • Enhanced customer satisfaction
  • Strategic success
  • Organizational problems (correct)
  • Increased productivity
  • What is a business strategy primarily used for?

    <p>Defining company goals and objectives</p> Signup and view all the answers

    Which method can be used to identify key capabilities of an organization?

    <p>Checklists</p> Signup and view all the answers

    What is the primary aim of value chain analysis?

    <p>Increase production efficiency and deliver maximum value at the lowest cost</p> Signup and view all the answers

    What is the meaning of the word 'organisation' as described in the text?

    <p>An instrument for achieving a particular goal</p> Signup and view all the answers

    What does 'sang' represent in an organization?

    <p>Individuals who are the driving force of the organization</p> Signup and view all the answers

    What does 'génome' represent in the context of an organization?

    <p>Culture</p> Signup and view all the answers

    How is 'squelette' defined in relation to an organization?

    <p>Structure of the organization including roles and hierarchical lines</p> Signup and view all the answers

    Which element of an organization represents 'blood' according to the text?

    <p>People who are the driving force of the organization</p> Signup and view all the answers

    What does 'organon' refer to, as described in the text?

    <p>An instrument of logic or a body</p> Signup and view all the answers

    What type of culture is characterized by a focus on employees and a team-based, customer-centered approach?

    <p>Family culture</p> Signup and view all the answers

    Which type of culture is driven by innovation and is typical of companies like Google or start-ups?

    <p>Adhoc culture</p> Signup and view all the answers

    Which organizational structure is the most efficient for businesses with one or two products or services that are not very different?

    <p>Functional structure</p> Signup and view all the answers

    Which type of organizational culture is highly focused on achieving competitiveness through systems and processes?

    <p>Marketplace culture</p> Signup and view all the answers

    What is increasingly seen as a crucial system for preventing unethical behavior and scandals in businesses?

    <p>Organizational culture</p> Signup and view all the answers

    What do the French accuse their Dutch colleagues of being in the KLM airline conflict?

    <p>Money-focused</p> Signup and view all the answers

    Which of the following activities is considered to be of great importance in a consulting firm's core activities?

    <p>Production</p> Signup and view all the answers

    What does the value chain analysis focus on in identifying a company's key capabilities?

    <p>Activities that produce the greatest added value</p> Signup and view all the answers

    How is organizational culture defined in an organization?

    <p>Values, norms, and beliefs</p> Signup and view all the answers

    What does a strong organizational culture serve as according to the text?

    <p>A source of competitive advantage</p> Signup and view all the answers

    Why is changing organizational culture considered difficult according to the text?

    <p>People treat it as obvious and normal</p> Signup and view all the answers

    How did Netflix use organizational culture according to the text?

    <p>As a source of competitive advantage</p> Signup and view all the answers

    Which organizational structure is suitable when coordination among multiple dimensions, such as functional specializations and customers, geographical dimensions and product dimensions, is crucial to the strategy?

    <p>Matrix structure</p> Signup and view all the answers

    Which system involves articulating a company's values closely related to the organizational culture and helps prevent corporate scandals?

    <p>Belief systems</p> Signup and view all the answers

    Which system establishes limits around acceptable behaviors and is reinforced by policies, rules, and organizational structure?

    <p>Boundary systems</p> Signup and view all the answers

    What is the strategic management tool designed to measure a business's performance from multiple perspectives such as financial, customer, internal processes, and learning and growth?

    <p>Balanced scorecard</p> Signup and view all the answers

    Which organizational control lever involves monitoring performance using key performance indicators (KPIs) to help organizations focus on continuously improving their business?

    <p>Diagnostic systems</p> Signup and view all the answers

    Which organizational structure allows divisions to focus on specific customer segments, product lines, or geographic regions?

    <p>Divisional structure</p> Signup and view all the answers

    Study Notes

    • The divisionnal structure allows divisions to focus on specific customer segments, product lines, or geographic regions. This structure is ideal for organizations prioritizing responsiveness towards customer needs, product differentiation, and regional specificities.
    • Matrix structure features multiple hierarchical lines, making it one of the most expensive organizational forms. It's suitable when coordination among multiple dimensions, such as functional specializations and customers, geographical dimensions and product dimensions, is crucial to the strategy.
    • Control has always been essential in management; organizations need monitoring and reporting systems to effectively execute their strategies and manage risks.
    • The four levers of control, as proposed by Robert Simmons (1995), include belief systems, boundary systems, diagnostic systems, and interactive systems.
    • Belief systems involve articulating a company's values, which are closely related to the organizational culture and help prevent corporate scandals.
    • Boundary systems establish limits around acceptable behaviors and are reinforced by policies, rules, and organizational structure.
    • Diagnostic systems monitor performance using key performance indicators (KPIs) and help organizations focus on continuously improving their business.
    • Interactive systems track strategic contingencies, such as government decisions and company activities.
    • The balanced scorecard is a strategic management tool designed to measure a business's performance from multiple perspectives: financial, customer, internal processes, and learning and growth.
    • The benefits of the balanced scorecard include combining both lagging and leading indicators and internal and external measures, providing management with a comprehensive and real-time overview.

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