UX Researcher Role and Responsibilities
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Questions and Answers

What is a common challenge faced by research teams?

  • Securing additional resources or budget
  • Influencing strategy
  • Proving the value of their work
  • All of the above (correct)

What type of research answers broad, strategic questions to find opportunities for solutions and innovation?

  • Usability Testing
  • Discovery/Generative Research (correct)
  • Exploratory Research
  • Evaluative/Evaluation Research

What is an example of Evaluative/Evaluation Research?

  • Exploring the relative strengths and weaknesses of three competing websites
  • Determining customer attitudes and needs for a new product initiative
  • Testing the usability of a product in real-life scenarios
  • Understanding how easily people can navigate to a product in a prototype (correct)

What is a common measure used in Evaluative/Evaluation Research?

<p>System Usability Scale (SUS) or SUPR-Q (D)</p> Signup and view all the answers

Why do researchers often want to 'offload' evaluative research?

<p>To focus on discovery/generative research (D)</p> Signup and view all the answers

What is the main focus of Evaluative/Evaluation Research?

<p>Ease of use (B)</p> Signup and view all the answers

What is the primary goal of a UX Researcher?

<p>To better understand people to solve problems (D)</p> Signup and view all the answers

What is a key responsibility of a UX Researcher?

<p>To partner with UX designers and engineers (C)</p> Signup and view all the answers

What is a challenge faced by UX Research teams?

<p>Demands for their time are high (C)</p> Signup and view all the answers

What is a benefit of using UserTesting for UX Research teams?

<p>Increased efficiency in the research process (A)</p> Signup and view all the answers

What is a key aspect of the UX Researcher role?

<p>Flexibility and agility (A)</p> Signup and view all the answers

What is a need of UX Research teams?

<p>Speed to insight and ease of insight management (A)</p> Signup and view all the answers

What do UX Researchers want to achieve with their research?

<p>To create better customer experiences (A)</p> Signup and view all the answers

What is a key takeaway from UX teams?

<p>They partner with various teams to gather customer feedback (A)</p> Signup and view all the answers

Study Notes

UX Researcher Role

  • Understand customer needs, goals, motivations, and attitudes to solve problems
  • Partner with UX designers, engineers, and product managers to create actionable results
  • Design, conduct, analyze, and report on user-centered design research and usability testing

Key Responsibilities

  • Create and own strategic documentation, such as personas, customer journeys, and empathy maps
  • Capture insights over time and evangelize research by sharing insights with the broader organization
  • Present and communicate insights to help shape strategy

Key Takeaways from UX Teams

  • Partner with various teams to gather customer feedback and insights for better customer experiences
  • Be flexible, agile, and productive without sacrificing quality and accuracy of research
  • Demands for time are high, and efficiency is crucial

UX Needs

  • Productivity/efficiency to balance quality and speed
  • Speed to insight and ease of insight management
  • Communicating insights effectively to stakeholders
  • Managing logistics, including research operations, workflows, and test participant lists
  • Proving value to influence strategy and secure resources

Types of Testing

  • Discovery/Generative Research: answers broad, strategic questions to find opportunities for solutions and innovation
  • Examples: determining customer attitudes, understanding buyer journeys, and exploring strengths and weaknesses of competing websites

Evaluative/Evaluation Research

  • Answers specific questions about an existing design or experience, focused on ease of use
  • Examples: understanding navigation, testing real-life experiences, and deciding on design elements
  • Common measures: task success rate, time on task, user error rate, number of clicks/click paths, SUS, SUPR-Q, CSAT, and NPS

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Learn about the role and responsibilities of a UX researcher, including understanding customer needs and partnering with designers, engineers, and product managers. Discover how UX researchers drive consumer-centric results.

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