Using Support_LiveOps Channel When Removing a Driver
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Questions and Answers

What should the support team do if a transfer is to be operated in under 12 hours?

  • Wait for the EM agent to take action
  • Transfer the driver to a different location
  • Ignore the transfer
  • Remove the driver and post it in the support_liveops channel (correct)
  • During which time period (in Greece time) can the EM team be unavailable for driver support?

  • 22:00 - 08:00 (correct)
  • 10:00 - 20:00
  • 04:00 - 12:00
  • 08:00 - 16:00
  • What action should be taken for rides outside the hours of EM team availability that don't meet the golden rules for removals?

  • Transfer the ride to another platform
  • Contact the driver directly
  • Follow the agreed process (correct)
  • Activate auto cancellation option
  • What should the support team do if a transfer is to be operated in under 2 hours?

    <p>Remove the driver and post it in the support_liveops channel</p> Signup and view all the answers

    For transfers going to be operated after 9:00 in Greece time and falling under golden rules, what steps are taken when EM team is unavailable?

    <p>Remove driver, add notes in CRM, post in support_liveops channel</p> Signup and view all the answers

    In what cases can the support team use the support_liveops channel to post important information to the EM team?

    <p>Regarding a call received by a traveler/driver</p> Signup and view all the answers

    When is the Support allowed to remove a transfer from a driver?

    <p>When the customer asks to cancel the transfer and it is to be operated within 2 hours</p> Signup and view all the answers

    What action should be taken if a transfer is canceled due to blocked roads or extreme weather conditions?

    <p>Inform the driver via email</p> Signup and view all the answers

    Under what circumstances can a transfer be removed from a driver if it falls under the golden rules?

    <p>Customer requests cancellation for a transfer within 6 hours</p> Signup and view all the answers

    When can the support team remove a transfer if the flight/ship of arrival got canceled?

    <p>Only if the customer asks to cancel or reschedule it for later</p> Signup and view all the answers

    In what situations are drivers allowed to repost a transfer in the Whatsapp group?

    <p>When they are unable to operate the transfer due to unforeseen circumstances</p> Signup and view all the answers

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