Podcast
Questions and Answers
What should the support team do if a transfer is to be operated in under 12 hours?
What should the support team do if a transfer is to be operated in under 12 hours?
- Wait for the EM agent to take action
- Transfer the driver to a different location
- Ignore the transfer
- Remove the driver and post it in the support_liveops channel (correct)
During which time period (in Greece time) can the EM team be unavailable for driver support?
During which time period (in Greece time) can the EM team be unavailable for driver support?
- 22:00 - 08:00 (correct)
- 10:00 - 20:00
- 04:00 - 12:00
- 08:00 - 16:00
What action should be taken for rides outside the hours of EM team availability that don't meet the golden rules for removals?
What action should be taken for rides outside the hours of EM team availability that don't meet the golden rules for removals?
- Transfer the ride to another platform
- Contact the driver directly
- Follow the agreed process (correct)
- Activate auto cancellation option
What should the support team do if a transfer is to be operated in under 2 hours?
What should the support team do if a transfer is to be operated in under 2 hours?
For transfers going to be operated after 9:00 in Greece time and falling under golden rules, what steps are taken when EM team is unavailable?
For transfers going to be operated after 9:00 in Greece time and falling under golden rules, what steps are taken when EM team is unavailable?
In what cases can the support team use the support_liveops channel to post important information to the EM team?
In what cases can the support team use the support_liveops channel to post important information to the EM team?
When is the Support allowed to remove a transfer from a driver?
When is the Support allowed to remove a transfer from a driver?
What action should be taken if a transfer is canceled due to blocked roads or extreme weather conditions?
What action should be taken if a transfer is canceled due to blocked roads or extreme weather conditions?
Under what circumstances can a transfer be removed from a driver if it falls under the golden rules?
Under what circumstances can a transfer be removed from a driver if it falls under the golden rules?
When can the support team remove a transfer if the flight/ship of arrival got canceled?
When can the support team remove a transfer if the flight/ship of arrival got canceled?
In what situations are drivers allowed to repost a transfer in the Whatsapp group?
In what situations are drivers allowed to repost a transfer in the Whatsapp group?
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