User Information Satisfaction Definitions
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Questions and Answers

What is a key measure of computer system success according to DeLone and McLean (2002)?

  • User satisfaction (correct)
  • System complexity
  • Technology adoption
  • Cost-effectiveness
  • According to DeLone and McLean (2002), what does the development of techniques for defining and measuring user satisfaction often lead to?

  • Precision
  • Ambiguity (correct)
  • Consistency
  • User dissatisfaction
  • In Mullany's study (2006), when is user satisfaction expected to increase on average?

  • At the end of the system's lifetime
  • Over the lifetime of a system (correct)
  • Only at the early stages of system usage
  • At fixed intervals during system usage
  • What did Mullany, Tan, and Gallupe (2006) devise to measure user satisfaction?

    <p>System Satisfaction Schedule (SSS)</p> Signup and view all the answers

    At what point during system usage did the studies show a significant link between the gap in user and analyst cognitive styles and user satisfaction?

    <p>Around 85 and 652 days</p> Signup and view all the answers

    According to DeLone and McLean (2002), what is a more significant factor in reducing user dissatisfaction?

    <p>A smaller gap between user and analyst cognitive styles</p> Signup and view all the answers

    What concept, aligned with Herzberg's theory, did Mullany, Tan, and Gallupe argue about in relation to tools of the trade?

    <p>Perceived usefulness</p> Signup and view all the answers

    What does the System Satisfaction Schedule (SSS) devised by Mullany, Tan, and Gallupe utilize to measure user satisfaction?

    <p>User-generated factors</p> Signup and view all the answers

    According to DeLone and McLean (2002), what is synonymous with computer system success?

    <p>User satisfaction</p> Signup and view all the answers

    In the study by Mullany (2006), at which stages of system usage did an analyst with a more adaptive cognitive style tend to reduce user dissatisfaction?

    <p>Early and late stages (approximately days 85 and 652)</p> Signup and view all the answers

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