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Questions and Answers
What is the purpose of using suggestion or complaints boxes in organizations, as mentioned in the text?
What is the purpose of using suggestion or complaints boxes in organizations, as mentioned in the text?
- To encourage employees to compete against each other by submitting suggestions
- To allow employees to anonymously communicate their feelings and feedback (correct)
- To provide a platform for employees to share their feelings publicly
- To discourage employees from expressing any opinions
How does downward communication differ from upward communication in organizations?
How does downward communication differ from upward communication in organizations?
- Downward communication is anonymous, while upward communication is public
- Downward communication involves management to employees, while upward communication involves employees to management (correct)
- Downward communication is used only for complaints, while upward communication is used for suggestions
- Downward communication is for happy events, while upward communication is for negative feedback
What role does an ombudsperson play in facilitating upward communication?
What role does an ombudsperson play in facilitating upward communication?
- They act as a neutral party to find solutions acceptable to both employees and management (correct)
- They supervise the vice-presidential level in organizations
- They help employees write newsletters
- They are responsible for ignoring employee complaints
Which of the following methods is NOT mentioned as a way to facilitate upward communication in the text?
Which of the following methods is NOT mentioned as a way to facilitate upward communication in the text?
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What is the significance of allowing employees to communicate their feedback in an anonymous fashion?
What is the significance of allowing employees to communicate their feedback in an anonymous fashion?
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