Upward Communication in Organizational Settings
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Questions and Answers

What is the purpose of using suggestion or complaints boxes in organizations, as mentioned in the text?

  • To encourage employees to compete against each other by submitting suggestions
  • To allow employees to anonymously communicate their feelings and feedback (correct)
  • To provide a platform for employees to share their feelings publicly
  • To discourage employees from expressing any opinions

    • How does downward communication differ from upward communication in organizations?

  • Downward communication is anonymous, while upward communication is public
  • Downward communication involves management to employees, while upward communication involves employees to management (correct)
  • Downward communication is used only for complaints, while upward communication is used for suggestions
  • Downward communication is for happy events, while upward communication is for negative feedback

    • What role does an ombudsperson play in facilitating upward communication?

  • They act as a neutral party to find solutions acceptable to both employees and management (correct)
  • They supervise the vice-presidential level in organizations
  • They help employees write newsletters
  • They are responsible for ignoring employee complaints

    • Which of the following methods is NOT mentioned as a way to facilitate upward communication in the text?

    <p>Implementing newsletter discussions on happy events</p> Signup and view all the answers

    What is the significance of allowing employees to communicate their feedback in an anonymous fashion?

    <p>It allows employees to freely express their thoughts without fear of repercussions</p> Signup and view all the answers

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