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Perceptual Errors in Cognitive Interpretation

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10 Questions

What is Perceptual Errors? and what are the 3 examples of it?

What is Cognitive errors? and what are the 3 examples of it?

Give all the Error prevention guidelines

What are the two error recovery guidelines?

What are the twos in the respones?

What are the things you should provide in error recovery guidelines?

Is customer is an example of help and documentation?

True

Why documentation is important? and also what are the bad things from the way look at it?

  1. documentations is essential to quality and process control
  2. proper documentation fills in missing information, reduces usability issues and enables non-technical customer service staff to appear knowledgeable on even technical troubleshooting maters

What is errors? and all the three considerations? and bonus questions why errors are important?

What are the three phases of users computer dialog?

Study Notes

Perceptual Errors

  • Perceptual errors occur when our perception does not match reality due to various factors such as cognitive processes, environmental conditions, and individual differences.

Types of Perceptual Errors

  • Illusions: visual deceptions caused by the interaction between physical stimuli and the brain's interpretation of those stimuli.
    • Examples: Müller-Lyer illusion, Kanizsa triangle, and Ponzo illusion.
  • Misperceptions: incorrectly attributing properties or characteristics to objects or situations based on existing knowledge and beliefs.
    • Examples: thinking someone is winking when they are just blinking, or assuming a person is angry when they are simply tired.
  • Attentional Blindness: failing to notice obvious events occurring right in front of them because of focused attention elsewhere.
    • Famous example: the video showing two basketball teams playing, and most people fail to notice the gorilla entering the scene.
  • Change Blindness: inability to detect changes in visual scenes, especially when there are similarities between the original and altered images.
    • Example: failing to notice the difference between two similar cars.

Causes of Perceptual Errors

  • Physical Factors:
    • Poor lighting, distance, angle of view, and size can influence perception.
    • Example: an object may look smaller from a distance.
  • Psychological Factors:
    • Past experiences, expectations, emotions, and cognitive biases can lead to perceptual errors.
    • Example: perceiving food differently based on past experiences.
  • Brain Processes:
    • Attention allocation, memory retrieval, and mental imagery can contribute to perceptual errors.
    • Example: overlooking details when focusing on one aspect of a situation.

Explore different types of perceptual errors that occur when our perception does not align with reality due to factors like cognitive processes and environmental conditions.

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