Podcast
Questions and Answers
What is the duration of the Aftersales period from the date of delivery?
What is the duration of the Aftersales period from the date of delivery?
- 90 days
- 60 days
- 180 days
- 30 days (correct)
What is the condition for a refund to be eligible during the Warranty period?
What is the condition for a refund to be eligible during the Warranty period?
- The product is defective due to customer's misuse
- The product is not eligible for warranty
- The product is purchased within the last 30 days
- The product is faulty or defective due to design or manufacturing (correct)
Which of the following products is eligible for warranty?
Which of the following products is eligible for warranty?
- Electronics products (correct)
- Clothing and accessories
- Toys and crafts
- Perishable goods
What should you do if you are unsure if a product is eligible for warranty?
What should you do if you are unsure if a product is eligible for warranty?
In what cases can the Warranty period be applied regardless of whether the product is eligible or not?
In what cases can the Warranty period be applied regardless of whether the product is eligible or not?
What should you never mention to customers?
What should you never mention to customers?
What is the primary reason why clothing and accessories are not eligible for warranty?
What is the primary reason why clothing and accessories are not eligible for warranty?
Who should you consult with when unsure about a product's warranty eligibility?
Who should you consult with when unsure about a product's warranty eligibility?
What is a common characteristic of products that are eligible for warranty?
What is a common characteristic of products that are eligible for warranty?
What is the consequence of mentioning the Warranty period to customers?
What is the consequence of mentioning the Warranty period to customers?
What is the main difference between eligible and non-eligible products in terms of warranty?
What is the main difference between eligible and non-eligible products in terms of warranty?
In what situations can a product's warranty eligibility be ignored?
In what situations can a product's warranty eligibility be ignored?
What happens during the Aftersales period?
What happens during the Aftersales period?
What does the Warranty period not cover?
What does the Warranty period not cover?
Which product category is not eligible for warranty?
Which product category is not eligible for warranty?
How long does the Warranty period last?
How long does the Warranty period last?
What should you do if you are unsure about a product's warranty eligibility?
What should you do if you are unsure about a product's warranty eligibility?
What is the main difference between the Aftersales period and the Warranty period?
What is the main difference between the Aftersales period and the Warranty period?
Which product category is eligible for warranty?
Which product category is eligible for warranty?
What is the purpose of the Warranty period?
What is the purpose of the Warranty period?
Study Notes
Aftersales Period vs Warranty Period
- Aftersales period: 30-day period from date of delivery, during which customer is eligible for a refund.
Warranty Period
- Warranty period: 180-day period from date of delivery, during which customer is eligible for a refund, if item is faulty/defective due to design/manufacturing issues, not customer misuse.
- Eligible products for warranty:
- Electronics products
- Sports equipment
- Household appliances
- Automotive & industrial
- Musical instruments
- Products not eligible for warranty:
- Perishable goods
- Clothing & accessories
- Jewellery
- Beauty & health products
- Toys & crafts
- Stationery & office supplies
- High-risk cases: Warranty period can be applied regardless of product eligibility.
Important Notes
- Consult TM if unsure about product eligibility.
- Never mention Warranty period to customers.
Warranty and Aftersales Periods
- Aftersales period: 30-day period from date of delivery, during which customers are eligible for a refund.
- Warranty period: 180-day period from date of delivery, during which customers are eligible for a refund if the product is faulty or defective due to design or manufacturing, not caused by customer's misuse.
Eligible Products for Warranty
- Products eligible for warranty: electronics products, sports equipment, household appliances, automotive & industrial, musical instruments.
- Products not eligible for warranty: perishable goods, clothing & accessories, jewellery, beauty & health products, toys & crafts, stationery & office supplies.
Important Notes
- If unsure about product eligibility for warranty, consult with TM.
- Warranty period can be applied regardless of product eligibility for high-risk cases.
- Never mention the Warranty period to customers.
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Description
This quiz covers the differences between aftersales period and warranty period, including the duration, eligibility, and products covered under warranty.
