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Questions and Answers
Which of the following are events? (Change of state, what users can see, usually notification from monitoring tools)
Which of the following are events? (Change of state, what users can see, usually notification from monitoring tools)
- Email sent
- Infinite loop
- Hard disk is full; User logged in to Moddle
- A & C (correct)
Which of the following are incidents? (Unplanned interruptions; reduction in service quality)
Which of the following are incidents? (Unplanned interruptions; reduction in service quality)
- User asked for 2 FA
- CPU getting hot
- Unusual delay in report generation; Moodle is down (correct)
- Not enough funding
Is this the correct flow for defining a potential incident?
Identify -> Log -> Categorise -> Prioritise
Is this the correct flow for defining a potential incident? Identify -> Log -> Categorise -> Prioritise
- True (correct)
- False
Choose the correct statements about impact and urgency
Choose the correct statements about impact and urgency
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Study Notes
Defining Events and Incidents
- An event is a change of state, something users can see, or a notification from monitoring tools.
- An incident is an unplanned interruption or reduction in service quality.
Incident Defining Process
- The correct flow for defining a potential incident is: Identify -> Log -> Categorise -> Prioritise.
Impact and Urgency
- Impact refers to the extent of the interruption or reduction in service quality.
- Urgency refers to how quickly the incident needs to be resolved.
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