Inflight Meal Service Procedures

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Questions and Answers

What type of dish is Panna Cotta?

  • Savory pie
  • Custard made with cream (correct)
  • Chocolate cake
  • Fruit salad

Which ingredients are in a Midsummer Breeze beverage?

  • Apple juice, orange juice, plum juice, and cola
  • Apple juice, orange juice, pineapple juice, and 7UP (correct)
  • Apple juice, grape juice, pineapple juice, and ginger ale
  • Apple juice, orange juice, pineapple juice, and lemon-lime soda

Which of the following best describes a compote?

  • Fruit stew in syrup (correct)
  • Cream-based soup
  • A savory meat pie
  • A type of green salad

During breakfast service, what should the crew ensure for passengers?

<p>Coffee and tea are replenished throughout the flight (B)</p> Signup and view all the answers

During a cheese and fruit course, what should the crew offer to passengers?

<p>Selection of wine if he's taking cheese and present fruit basket (A)</p> Signup and view all the answers

When serving sake, what preference should the crew inquire about?

<p>Room temperature, warm, or chilled (C)</p> Signup and view all the answers

Is it appropriate to drizzle salad dressing on the greens of the starter, salad, or hors d'oeuvres?

<p>True (C)</p> Signup and view all the answers

In Hanakoireki, how many items in the bento box must be heated?

<p>Three (B)</p> Signup and view all the answers

On flights with satay service, if a passenger requests nuts, how are they provided?

<p>30g individual packs (A)</p> Signup and view all the answers

Should port always be offered when cheese is featured in JCL?

<p>False (C)</p> Signup and view all the answers

When serving cereal during breakfast, what choice should crew offer passengers?

<p>Full cream or skimmed milk, sugar, and a dessert spoon if required (A)</p> Signup and view all the answers

How are most of the vegetables used for inflight meals prepared?

<p>Blanched (D)</p> Signup and view all the answers

When preparing a double espresso, what should the crew use?

<p>Two separate espresso pods and serve it in a coffee cup (D)</p> Signup and view all the answers

How can garnishes that look limp be refreshed?

<p>Soaking in ice water (C)</p> Signup and view all the answers

When serving brunch, what should the crew offer to passengers?

<p>Wines to passengers having lunch main course and coffee/tea to those having breakfast main course (B)</p> Signup and view all the answers

Where is the ICP Chef Alfred Portale from?

<p>USA (B)</p> Signup and view all the answers

Does 'vintage' on a wine label refer to quality?

<p>False (A)</p> Signup and view all the answers

May the JCL menu and beverage list be preset on the ground in literature pockets for all flights?

<p>True (C)</p> Signup and view all the answers

How is 'True' Champagne made?

<p>With Method Champenoise (2nd fermentation in bottle) (D)</p> Signup and view all the answers

Must the plating guide must be followed at all times?

<p>True (B)</p> Signup and view all the answers

For an ad hoc request of chili sauce, how are crew required to present it?

<p>Butter dish/chip (D)</p> Signup and view all the answers

How are Indian mints offered to passengers?

<p>Placed in dessert bowl and offered with pralines? (C)</p> Signup and view all the answers

Which one of the ICP Chefs is Michelin Star rated?

<p>Yoshihiro Murata/George Blanc (A)</p> Signup and view all the answers

How many manual over-ride levers are located on B773ER and A380 Diamond Seats?

<p>2 (A)</p> Signup and view all the answers

What is the proper method of holding atlas equipment?

<p>By the base (A)</p> Signup and view all the answers

In what form can drinks for tech crew be served?

<p>All of the above (D)</p> Signup and view all the answers

Where does Gouda cheese originate from?

<p>Holland (C)</p> Signup and view all the answers

Before commencing order taking, what are crew to ensure?

<p>They are familiar with types of wine (B)</p> Signup and view all the answers

When taking a main course order, how should crew personalize the approach?

<p>By ascertaining before hand the following (C)</p> Signup and view all the answers

How are Roquefort and Cambonzola classified?

<p>Blue cheese (Germany) (D)</p> Signup and view all the answers

What is Café Au Lait is made up of?

<p>2 espresso shots and hot milk (No froth) (C)</p> Signup and view all the answers

Planning and creating exotic signature dishes comes under whose purview?

<p>International culinary panel chefs (B)</p> Signup and view all the answers

For flights departing at 1000hrs, what is served on ground?

<p>Champagne, OJ and welcome drink (A)</p> Signup and view all the answers

What is Veloute made from?

<p>Stock, butter and flour (A)</p> Signup and view all the answers

How should danish pastries be served?

<p>Warm (A)</p> Signup and view all the answers

Before serving Danish pastries, what should be done?

<p>Heated in oven for 4 minutes (C)</p> Signup and view all the answers

Are you advised to pre-cut cheese before service when they are uplifted in bulk?

<p>True (B)</p> Signup and view all the answers

Must the lateral bi-fold tray table of the spacebed be stowed before the seat is reclined?

<p>True (B)</p> Signup and view all the answers

How many preset seat positions are available for JCL weber seats?

<p>4 (C)</p> Signup and view all the answers

Which of the following is generally NOT offered during a cheese course?

<p>Champagne (A)</p> Signup and view all the answers

What main ingredients are used to prepare Veloute?

<p>Stock, butter, and flour (D)</p> Signup and view all the answers

What does the word "Appellation" on a French wine label refer to?

<p>The area where the grapes are grown (B)</p> Signup and view all the answers

What does the DND function found on the seat control panel stand for?

<p>Do Not Disturb (D)</p> Signup and view all the answers

What type of wine is typically served in a brandy glass?

<p>Port (A)</p> Signup and view all the answers

What is the composition of Café Au Lait?

<p>Espresso and hot milk with no froth (A)</p> Signup and view all the answers

Flashcards

Panna Cotta is a type of:

A custard made with cream.

Midsummer breeze contains:

Contains Apple Juice, Orange Juice, Pineapple Juice, and 7UP.

Compote is best described as:

A fruit stew in syrup.

Coffee/tea replenishment during breakfast?

True. Crew must ensure pax's coffee/tea is replenished throughout the flight

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Service during cheese and fruit course:

Offer a selection of wine and present a fruit basket.

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Serving sake: Temperature check?

Check preference for serving temperature; room temp/warm or chilled

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Salad dressing placement?

True, salad dressing must be drizzled on the greens.

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Hanakoireki heating?

Three out of 5 items must be heated.

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Nuts for satay flights?

Served in 30g individual packs.

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Port always with cheese?

False. Port isn't always offered with cheese in JCL.

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Serving cereal options:

Offer full cream or skimmed milk, sugar and a dessert spoon if required.

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Inflight meal vegetables: Prep?

Most vegetables used for inflight meals are first blanched.

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Preparing double espresso:

Use 2 separate espresso pods and serve it in a coffee cup.

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Refreshing limpy garnishes:

Soaking in ice water.

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Brunch beverage service:

Wines to pax having lunch main course and coffee/tea to those taking breakfast main course.

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ICP Chef Alfred Portale:

From USA.

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Vintage equals good quality?

False, vintage doesn't guarantee good quality, just the year

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JCL menu pre-setting?

True, JCL menu and beverage lists preset in literature pockets.

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"True" Champagne:

Method Champenoise (2nd fermentation in bottle).

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Plating guide always?

True, plating guide should be followed at all times.

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Chilli sauce presentation:

Butter dish/chip.

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Serving Indian mints:

Placed in dessert bowl and offered with pralines.

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Michelin Star ICP Chef?

Yoshihiro Murata OR George Blanc.

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Manual override levers:

2

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Holding atlas equipment?

By the base

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Drinks for tech crew:

All of the above

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Gouda cheese origin:

Holland

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Know wine types before order?

True

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Main course personalization

Quantity, Ingredients, Preparation, Sauces/

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Roquefort/ Cambonzola

Blue cheese (Germany)

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Café Au Lait

2 espresso shots and hot milk (No froth)

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Exotic signature dishes

International culinary panel chefs

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Champagne on ground?

True

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Velouté ingredients

Stock, butter and flour

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Danish pastries served?

Warm

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Danish pastries heating

Heated in oven for 4 minutes

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Don't pre-cut bulk cheese?

True

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Stow table before reclining?

True

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Weber seat positions

4

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Exclusion cheese course

Champagne

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Ice cream spoon?

Dessert spoon

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Ice cream bowl is served with

Saucer and table spoon

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What to clear after meal

Clear tray, leaving behind linen and glasses

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Chopsticks placement for Japanese Passengers

Not placed vertically as it is associated with prayers and funeral rites

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Chopstick rest: necessary?

True

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Study Notes

  • Panna Cotta is a custard made with cream.
  • Midsummer breeze contains AJ, OJ, PJ, and 7UP.
  • Compote is a fruit stew in syrup.
  • During breakfast, crew must replenish pax's coffee/tea throughout the flight.
  • During the cheese and fruit course, offer pax a selection of wine if they are having cheese and offer a fruit basket.
  • When serving sake, check the preference for room temp/warm or chilled serving style.
  • Salad dressing should be drizzled on the greens of the starter/salad/hors d'oeuvres.
  • In Hanakoireki, three out of 5 compartment items in the bento box must be heated.
  • On flights with satay service and if a pax requests nuts, provide 30g individual packs.
  • Port is not always offered when cheese is featured in JCL.
  • When serving cereal during breakfast service, you should offer a choice of full cream or skimmed milk, sugar and a dessert spoon if required.
  • Most of the vegetables used for inflight meals are blanched first.
  • When preparing a double espresso, use 2 separate espresso pods and serve the espresso in a coffee cup.
  • Refresh limp garnishes by soaking them in ice water.
  • When serving brunch, offer wines to people having the lunch main course and coffee/tea to those having the breakfast main course.
  • ICP Chef Alfred Portale is from the USA.
  • A vintage on a wine label does not indicate the wine is of good quality.
  • The JCL menu and beverage list may be preset on the ground in literature pockets for all flights.
  • True Champagne is made by Method Champenoise (2nd fermentation in the bottle).
  • The plating guide must be followed at all times.
  • For adhoc requests for chili sauce, present it in a butter dish/chip.
  • Indian mints are placed in a dessert bowl and offered with pralines.
  • Yoshihiro Murata/George Blanc is an ICP Chef with a Michelin Star.
  • B773ER and A380 Diamond Seats contain two manual over-ride levers.
  • The correct method of holding atlas equipment is by its base.
  • Drinks for tech crew can be any of the options.
  • Gouda cheese originates from Holland.
  • Ensure familiarity with types of wine before taking orders.
  • When taking the main course order, personalize the approach by determining the quantity of the main course, the main ingredients, method of preparation, sauces, and accompaniments.
  • Roquefort and Cambonzola are classified as blue cheese.
  • Café Au Lait is made up of 2 espresso shots and hot milk (no froth).
  • Planning and creating exotic signature dishes comes under international culinary panel chefs.
  • On flights departing at 1000hrs, champagne, orange juice and a welcome drink are served on the ground.
  • Veloute is a white sauce made from stock, butter, and flour.
  • Danish pastries should be served warm.
  • Danish pastries should be heated in the oven for 4 minutes.
  • Avoid pre-cutting cheese before service when uplifted in bulk.
  • The lateral bi-fold tray table of the spacebed must be stowed before the seat is reclined.
  • JCL Weber seats have 4 preset seat positions.
  • Champagne is generally not offered during the cheese course.
  • Pre-bowled ice cream (tray service) is served with a dessert spoon.
  • Pre-bowled ice cream is served with a saucer and tablespoon.
  • When clearing the table after the main course in JCL (tray service), clear the tray, leaving behind linen and glasses.
  • When presenting a tray to Japanese passengers, ensure chopsticks are not placed vertically due to its association with prayers and funeral rites.
  • Tray service does not require a chopstick rest and soup spoon base.
  • Red wine has higher levels of tannin.
  • A full dinner service usually comprises hors d'oeuvres, the main course, dessert, cheese and fruit, and coffee or tea.
  • Milk for the cereal and yoghurt course is served on the cart for the JCL breakfast service.
  • Crew can preset headsets into the seat pockets for all flights.
  • "Appellation” on a French wine label refers to the area/region where the grape is grown.
  • “Mascarpone”, a type of Italian cheese, is used in the dessert Tiramisu.
  • Special meal main courses are not required to be served before others.
  • For lunch, dinner and supper, the Hanakoireki hot box has two boxes.
  • The Hanakoireki hot box consists of three hot and two cold items.
  • Accept requests to have their meal after take-off and before landing.
  • Mango rassi is served with a water glass.
  • On SIN-MNL, a bottle of water is available on request.
  • Table liners are not uplifted for BKK turns.
  • Ground drinks are served with wine glasses.
  • Breakfast tray service preserves are uplifted in bulk on the entrée cart.
  • Wet wipes are not served on request for satay service.
  • Nann and roti for Indian flights are served with the main course on a side plate.
  • Sandwiches should be heated for 8-10 minutes.
  • Bal paese is an Italian cheese.
  • Tannin is a process of squashing grapes for wine. Stems give off a woody flavor.
  • Sparkling wine undergoes a second fermentation with sugar and yeast added during the traditional Methode Champenoise. The bottled sealed carbon dioxide is released, trapped in a bottle and impurities are removed
  • Full bodied wines have a higher percentage of alcohol content.
  • Tech crew are offered drinks every 45 minutes.
  • Café Royal includes brandy, coffee, and half a packet of brown sugar.
  • Vermouth is aromatized wine.
  • Cheese should be served 30 minutes after taking out from the fridge.
  • Julienne vegetables, meat, or fruits are cut into strips as garnishes.
  • Heat satay peanut sauce over medium heat for 20 minutes.
  • Heat satay using dry heat for 15 minutes.
  • Polenta is corn meal cooked by boiling to a paste.
  • Polenta is a farinaceous dish prepared using cornmeal.
  • Veloute is a basic white sauce of mixing flour and butter to make soup dishes or sauce.
  • Ice coffee is served in a water glass.
  • Swizzle sticks are not required for all alcohol cocktails served with brandy glasses.
  • Serve pax requesting English tea at the end of lunch service with a short mug.
  • Satay is displayed in a gratin dish.
  • Serve a large bowl with a base plate and cover.
  • Use dip dishes for dishes with gravy.
  • Use a plate tong when serving a main course in a square plate.
  • Select the ISPS switch only after take-off.
  • Seat reset for Weber seat is DND/TTOL/LIEFLAT.
  • IPod integration is available with the Weber seat.
  • The cover color of the IFE Emergency switch is red.
  • The DND function is found on the seat control panel.
  • For spacebeds, stow the tray table before making the bed into bedmode.
  • To recline a spacebed seat, turn the solenoid lever to 45 degrees and anticlockwise to release.
  • Stilton and Roquefort (South of France) are blue cheeses.
  • Brie, Camembert, and Bousin are soft cheeses.
  • Monterey Jack and Port Salut are semi-soft cheeses.
  • Cheddar, Emmental, and Gouda are semi-hard/hard cheeses.
  • Port is served in a brandy glass.
  • Heat garlic bread using dry heat for 4 minutes.
  • Heat croissants and garlic bread on dry heat mode for 4 minutes in JCL.
  • Portugal is considered an "Old World" wine-producing country.
  • During satay trolley service, both satay choices are displayed in separate tin foils.
  • Pan searing and deep-fat frying are dry heat cooking methods.
  • Tech crew drinks cannot be served in a water glass.
  • Chianti is not a grape variety.
  • Reset JCL Weber seats by first pressing the Attendant-Call-Cancel button, then simultaneously pressing the TTOL and Lie-Flat buttons on the seat control panel.
  • On Japanese routes, sake is served in a sake bottle and cup.
  • En papillote is a method of cooking food by wrapping it in paper and baking it in the oven.
  • Ensure the food container is covered, has no metallic content, and the oven is clean when operating the microwave oven.
  • Sparkling wines undergoing the traditional Methode Champenoise go through two fermentation processes.
  • After take-off, drinks will be accompanied by either mixed nuts or satay.
  • When Hanakoireki is featured in JCL meal service, the main course trays are always prepared and served from the galley.
  • Grapes grown and harvested within the same year to produce wine is known as the Vintage.
  • Overlapping service may be carried out on all flights.
  • Olive oil does not replace butter during the bread service in JCL service.

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