Unit 4: Internet, E-Commerce and E-Business
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Questions and Answers

What is the primary function of an Internet Service Provider (ISP)?

  • To regulate and control the flow of information on the internet.
  • To provide access to the internet for individuals and organizations. (correct)
  • To create web applications and software for internet users.
  • To develop and maintain the underlying infrastructure of the internet.

    • What are the two main types of transmission media used to connect computers on the Internet?

  • Fiber Optic and Coaxial
  • Cellular and Satellite
  • Ethernet and Wi-Fi
  • Wired and Wireless (correct)

    • Which of the following is NOT a benefit of the Internet for businesses?

  • Increased marketing reach and global customer access.
  • Faster product development cycles and improved efficiency.
  • Enhanced security and reduced risk of data breaches. (correct)
  • Reduced communication costs and improved collaboration.

    • What is the key difference between e-commerce and e-business?

    <p>E-commerce focuses on online transactions while e-business encompasses all business operations online. (C)</p> Signup and view all the answers

    Which of the following is NOT a type of e-commerce?

    <p>Business-to-Government (B2G) (B)</p> Signup and view all the answers

    How can e-commerce improve customer service?

    <p>All of the above. (D)</p> Signup and view all the answers

    What is a virtual organization?

    <p>A company that primarily operates online and has no physical office. (B)</p> Signup and view all the answers

    Which of the following is a challenge associated with virtual organizations?

    <p>All of the above. (D)</p> Signup and view all the answers

    What is a key advantage of using online helpdesks that are available 24/7?

    <p>Improved customer satisfaction due to increased accessibility. (D)</p> Signup and view all the answers

    How can companies use complex software to offer personalised products?

    <p>By tracking customer browsing history and recommending similar products. (D)</p> Signup and view all the answers

    What technology enables the mobile commerce (m-commerce) phenomenon?

    <p>WAP (Wireless Application Protocol) (A)</p> Signup and view all the answers

    Which of the following industries are NOT significantly impacted by m-commerce?

    <p>Education (C)</p> Signup and view all the answers

    What is a defining characteristic of a virtual company?

    <p>The company does not have a physical headquarters. (B)</p> Signup and view all the answers

    Which of these is NOT a type of e-commerce as discussed in the provided content?

    <p>Business-to-Government (B2G) (D)</p> Signup and view all the answers

    Which of the following is NOT a potential advantage of a virtual work environment?

    <p>Enhanced collaboration and communication among employees. (B)</p> Signup and view all the answers

    What is a potential challenge for companies adopting a virtual work environment?

    <p>Maintaining strong company culture and team spirit across locations. (C)</p> Signup and view all the answers

    What is NOT a key feature of virtual working environments?

    <p>Strict adherence to traditional office protocols and procedures. (C)</p> Signup and view all the answers

    What is the primary role of e-commerce platforms like eBay in the 'Consumer to Consumer' (C-2-C) model?

    <p>Facilitating transactions between customers, allowing them to buy and sell goods and services. (D)</p> Signup and view all the answers

    What is the main reason for including 'Consumer-to-Business (C2B)' as a potential e-commerce model despite it not being explicitly recognized?

    <p>To acknowledge the possibility of customers supplying goods or services directly to businesses. (D)</p> Signup and view all the answers

    What is the key difference between 'disintermediation' and 'reintermediation' in the context of e-commerce?

    <p>Disintermediation focuses on eliminating intermediaries, while reintermediation introduces new processes, often online. (D)</p> Signup and view all the answers

    Which of the following is NOT a direct benefit of e-commerce for customers?

    <p>Guaranteed product quality due to increased online reviews and customer feedback. (C)</p> Signup and view all the answers

    Which of the following is NOT an example of improved customer service through e-commerce?

    <p>Centralized customer support through call centers. (B)</p> Signup and view all the answers

    How does 'customer self-service' contribute to improved customer satisfaction in the e-commerce environment?

    <p>It empowers customers to find the information they need quickly and efficiently, reducing wait times and frustration. (D)</p> Signup and view all the answers

    What is the main advantage of providing 'online helpdesks' as a customer service tool in e-commerce?

    <p>It offers round-the-clock assistance, allowing customers to receive answers to their questions at any time. (D)</p> Signup and view all the answers

    Which of the following is NOT a way e-commerce enhances the customer experience?

    <p>Requiring customers to provide their personal information before accessing any content. (C)</p> Signup and view all the answers

    What is the primary focus of e-business?

    <p>Using electronic capabilities to support business functions (C)</p> Signup and view all the answers

    What type of network allows a company to share information and resources between departments?

    <p>Intranet (A)</p> Signup and view all the answers

    Which of the following is NOT a benefit of the Internet as stated in the text?

    <p>Reduced communication costs (B)</p> Signup and view all the answers

    According to the provided text, what is the relationship between e-business and e-commerce?

    <p>E-commerce is a specific subset of e-business (C)</p> Signup and view all the answers

    What tools are essential for facilitating e-commerce and e-business?

    <p>Network infrastructure with communication capabilities (D)</p> Signup and view all the answers

    Which of the following is NOT a use case for intranets within a company?

    <p>Selling products to customers (A)</p> Signup and view all the answers

    What is the primary purpose of extranets in e-business?

    <p>Facilitating communication with suppliers and customers (D)</p> Signup and view all the answers

    What aspect of e-business is referred to as e-commerce?

    <p>Buying and selling products or services online (A)</p> Signup and view all the answers

    Which of these is NOT a benefit of the Internet for businesses, as discussed in the provided text?

    <p>Increased Competitiveness (A)</p> Signup and view all the answers

    How has the Internet changed the way businesses operate?

    <p>Enabled businesses to operate 24/7 and reach global customers (B)</p> Signup and view all the answers

    What does the text suggest about the impact of the Internet on transactions?

    <p>The Internet has made online transactions more common and diverse. (D)</p> Signup and view all the answers

    Which of these examples of online transactions is NOT mentioned in the text?

    <p>Online auctions (C)</p> Signup and view all the answers

    What is the main function of an intranet?

    <p>Connecting different departments within a business (D)</p> Signup and view all the answers

    How has the Internet affected the role of intermediaries in business transactions?

    <p>Intermediaries have become obsolete due to direct online interaction. (A)</p> Signup and view all the answers

    Which of the following benefits of the Internet is directly related to the ability of businesses to reach a wider customer base?

    <p>Global Connectivity (D)</p> Signup and view all the answers

    What is the main implication of the text's statement that 'the time-zone difference is no more a problem' for businesses?

    <p>Businesses can now operate 24/7, regardless of location. (C)</p> Signup and view all the answers

    Study Notes

    Unit 4: Internet, E-Commerce and E-Business

    • This unit explores the Internet, emphasizing its role in business transactions (e-commerce)
    • The Internet has become a crucial tool for businesses for performing transactions and trading
    • E-commerce provides businesses with innovative ways of trading and better customer service
    • Some privacy and security issues associated with online transactions are also discussed

    4.1 Learning Outcomes

    • Students should be able to clearly explain the benefits of the Internet.
    • Students should be able to distinguish between E-Commerce and E-business.
    • Students should be able to explain the different types of e-commerce.
    • Students should be able to determine how e-commerce improves customer service.
    • Students should be able to identify different e-business/e-commerce tools.
    • Students should be able to explain what a virtual company is.
    • Students should be able to discuss the advantages and disadvantages of a virtual organization.
    • Students should be able to discuss privacy and security issues in internet transactions.

    4.2 Introduction

    • The Internet is a crucial part of modern life, linking numerous interconnected computers worldwide
    • Computers and devices connect to the Internet through wired or wireless networks.
    • Providers such as Telecom Plus, DCL, or Network Plus in Mauritius offer internet access
    • Businesses now heavily utilize digital connectivity for various transactions

    4.3 The Internet

    • Initially, the Internet was primarily an information source; now it's a crucial platform for global business transactions
    • Numerous online activities like banking, purchasing goods, and payments are now commonplace because of the Internet
    • The Internet allows businesses global connectivity, lower communication costs, and removing intermediaries

    4.3.1 Internet as a Tool for Trade

    • Businesses utilize the Internet for advertising, connecting stakeholders, building intranets/extranets.
    • Internet facilitates global reach, enabling 24/7 operations and access to wider customer bases.
    • Time-zone differences are no barrier for international trade through the internet

    4.3.2 Benefits of the Internet

    • Global Connectivity: Connecting businesses irrespective of location
    • Lower Communication Costs: Rapid and economical digital communication
    • Reduced Agency Costs: Eliminating intermediaries in transactions
    • Flexibility: Allowing transactions from different locations and times.
    • Accelerated Knowledge: Quick access to large volumes of information
    • Personalized Service: Tailoring products and services to individual customer needs

    4.4 Electronic Business and Electronic Commerce

    • E-business encompasses a company’s digital connections and processes emphasizing supporting business functions
    • E-business can leverage the Internet, intranet, extranet, or a combination
    • Intranets link company departments/branches for internal business transactions, group collaboration, etc
    • Extranets link businesses with suppliers/customers/partners
    • E-commerce is a subset of e-business focusing on online buying/selling

    4.4.1 Types of Tools used for E-Commerce and E-Business

    • Tools enable seamless communication, idea sharing , meetings, and transactions across locations (email, groupware, voice, mail, teleconferencing, videoconferencing, electronic conferences, EDI, EFT, group calendars)

    4.4.2 Types of E-commerce

    • Business-to-Business (B2B): Businesses trading with other businesses (e.g., selling equipment)
    • Business-to-Consumer (B2C): Businesses selling directly to individual customers (e.g., Amazon)
    • Consumer-to-Consumer (C2C): Individuals selling to other individuals (e.g., eBay)

    4.5 Improved Customer Service Through E-Commerce

    • Direct Sales: Businesses directly sell products to customers, reducing intermediaries.
    • Customer Self-Service: Customers can access product details and information without needing assistance.
    • Online Helpdesks: Companies offer support services for customers 24/7

    4.6 The Virtual Work Environment

    • Businesses and employees can operate from anywhere at any time
    • Telecommuting advantages include reduced costs, flexibility, time saving.
    • Potential drawbacks include reduced social interaction and monitoring difficulties

    4.6.1 Advantages & Challenges of Virtual Work Environments (Company & Employee perspectives)

    • Company Advantages: Reduced costs (rent, travel), increased employee productivity, global reach.
    • Company Disadvantages: Monitoring employees, meeting organization, limited face-to-face interaction.
    • Employee Advantages: Flexibility in work location and time, reduced travel time, potential for improved work-life balance.
    • Employee Disadvantages: Isolation from colleagues, difficulty in establishing work relationships, reduced sense of belonging

    4.7 Privacy and Security Issues over the Internet

    • Online transactions present concerns about the misuse of personal data.
    • Credit card fraud is a concern for online payments.
    • Security measures are needed to protect sensitive customer data during online transactions.

    4.8 Activities

    • True/False Questions and Sample Test/Exam Questions, to help students assess their understanding

    4.9 Discussion Questions

    • Different types of e-commerce companies in Mauritius.
    • Security issues and risks for customers/business in a given example of a Mauritian e-commerce company.
    • Investigating the presence of virtual businesses in Mauritius

    4.10 Summary

    • This unit explored the benefits of the Internet, e-commerce, e-business, virtual work environments, and privacy concerns.

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    Related Documents

    Unit 4 Internet, E-commerce, and E-Business PDF

    Description

    This quiz assesses your understanding of Unit 4, focusing on the Internet's impact on business transactions through e-commerce. You'll explore various aspects, including benefits, types of e-commerce, and how it enhances customer service. Additionally, privacy and security concerns associated with online transactions will be discussed.

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