Podcast
Questions and Answers
What type of violation is characterized by habitual actions that are tolerated by the governing authority?
What type of violation is characterized by habitual actions that are tolerated by the governing authority?
- Decision Violation
- Routine Violation (correct)
- Exceptional Violation
- Situational Violation
Which error occurs due to inadequate analysis or decision making in unfamiliar situations?
Which error occurs due to inadequate analysis or decision making in unfamiliar situations?
- Knowledge-based Error (correct)
- Timing Error
- Skill-based Error
- Sequence Error
What type of error occurs when the task is performed in the wrong order?
What type of error occurs when the task is performed in the wrong order?
- Knowledge-based Error
- Error of Omission
- Perceptual Error
- Sequence Error (correct)
Which violation is a result of time pressure or poor working conditions leading to a decision not to follow the procedure?
Which violation is a result of time pressure or poor working conditions leading to a decision not to follow the procedure?
An error of commission occurs when an operator:
An error of commission occurs when an operator:
Which type of error is likely when an operator acts on faulty information due to degraded sensory input?
Which type of error is likely when an operator acts on faulty information due to degraded sensory input?
A rule-based mistake occurs when:
A rule-based mistake occurs when:
Which of the following is an example of a skill-based error?
Which of the following is an example of a skill-based error?
What is a primary characteristic of acute fatigue?
What is a primary characteristic of acute fatigue?
Which component of the SHELL Model represents the people operating in the aviation system?
Which component of the SHELL Model represents the people operating in the aviation system?
What do the internal environment factors in the SHELL Model include?
What do the internal environment factors in the SHELL Model include?
Chronic fatigue is primarily characterized by which of the following?
Chronic fatigue is primarily characterized by which of the following?
The Swiss Cheese Model illustrates that accidents are a result of what?
The Swiss Cheese Model illustrates that accidents are a result of what?
What role does the environment component play in the SHELL Model?
What role does the environment component play in the SHELL Model?
Which model explains how hazards can pass through multiple layers of defense in a system to lead to accidents?
Which model explains how hazards can pass through multiple layers of defense in a system to lead to accidents?
Mental fatigue can occur due to which of the following factors?
Mental fatigue can occur due to which of the following factors?
What characterizes long term memory?
What characterizes long term memory?
Which type of memory is most influenced by a person’s expectations?
Which type of memory is most influenced by a person’s expectations?
What role does physical size and shape play in workplace design?
What role does physical size and shape play in workplace design?
What is a key factor affecting human performance in an environment?
What is a key factor affecting human performance in an environment?
What best describes input characteristics concerning human senses?
What best describes input characteristics concerning human senses?
What is the function of feedback in the output characteristics of decision-making?
What is the function of feedback in the output characteristics of decision-making?
Humans typically require which of the following to function efficiently?
Humans typically require which of the following to function efficiently?
What defines the interaction termed 'Liveware - Liveware'?
What defines the interaction termed 'Liveware - Liveware'?
What term describes a violation caused by knowledge and skill deficiencies?
What term describes a violation caused by knowledge and skill deficiencies?
Which factor can lead to human error due to environmental distractions like noise?
Which factor can lead to human error due to environmental distractions like noise?
What hierarchy of needs do interpersonal relationships, like friendship and intimacy, belong to?
What hierarchy of needs do interpersonal relationships, like friendship and intimacy, belong to?
Which option is NOT considered a factor leading to human error?
Which option is NOT considered a factor leading to human error?
What describes actions taken knowingly against the rules that may require correction?
What describes actions taken knowingly against the rules that may require correction?
Which hierarchy of needs involves protection from elements and security?
Which hierarchy of needs involves protection from elements and security?
What term refers to the direct influence of peers that encourages behavior change?
What term refers to the direct influence of peers that encourages behavior change?
Which needs involve curiosity, exploration, and the need for meaning?
Which needs involve curiosity, exploration, and the need for meaning?
What is the primary focus of liveware-software interactions?
What is the primary focus of liveware-software interactions?
Which type of peer pressure is characterized by specific requests for behavior change?
Which type of peer pressure is characterized by specific requests for behavior change?
How does liveware-hardware interaction primarily enhance human performance?
How does liveware-hardware interaction primarily enhance human performance?
What distinguishes negative peer pressure from other types?
What distinguishes negative peer pressure from other types?
What does liveware-environment interaction aim to achieve?
What does liveware-environment interaction aim to achieve?
Which aspect is essential in the people-focused human factors program in aviation maintenance?
Which aspect is essential in the people-focused human factors program in aviation maintenance?
What type of peer pressure can lead to healthier lifestyle choices?
What type of peer pressure can lead to healthier lifestyle choices?
What does an action-focused human factor program primarily analyze?
What does an action-focused human factor program primarily analyze?
Flashcards
Routine Violation
Routine Violation
A violation that's become the normal practice within a work group, often a habitual action tolerated by authorities.
Situational Violation
Situational Violation
A violation caused by factors (pressure, workload) that make following procedures difficult or impossible to achieve the task.
Exceptional Violation
Exceptional Violation
An uncommon violation, often a single mistake not typical of the person or endorsed by management.
Decision Error
Decision Error
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Knowledge-based Error
Knowledge-based Error
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Skill-based Error
Skill-based Error
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Rule-based Mistake
Rule-based Mistake
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Sequence Error
Sequence Error
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Knowledge-based Mistake
Knowledge-based Mistake
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Acute Fatigue
Acute Fatigue
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Mental Fatigue
Mental Fatigue
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Chronic Fatigue
Chronic Fatigue
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SHELL Model - Liveware
SHELL Model - Liveware
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SHELL Model - Software
SHELL Model - Software
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SHELL Model - Hardware
SHELL Model - Hardware
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SHELL Model - Environment
SHELL Model - Environment
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Maslow's Hierarchy
Maslow's Hierarchy
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Input Characteristics
Input Characteristics
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Body Size & Shape
Body Size & Shape
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Fuel Requirements
Fuel Requirements
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Environmental Tolerances
Environmental Tolerances
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Output Characteristics
Output Characteristics
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Long Term Memory
Long Term Memory
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Short Term Memory
Short Term Memory
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Liveware-Software
Liveware-Software
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Liveware-Hardware
Liveware-Hardware
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Liveware-Environment
Liveware-Environment
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Direct Peer Pressure
Direct Peer Pressure
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Unspoken Peer Pressure
Unspoken Peer Pressure
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Spoken Peer Pressure
Spoken Peer Pressure
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Negative Peer Pressure
Negative Peer Pressure
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Positive Peer Pressure
Positive Peer Pressure
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Human Factor Program
Human Factor Program
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Mistake (Human Error)
Mistake (Human Error)
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Violation (Human Error)
Violation (Human Error)
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Overload (Human Error)
Overload (Human Error)
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Inappropriate Activities (Human Error)
Inappropriate Activities (Human Error)
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Inappropriate Response (Human Error)
Inappropriate Response (Human Error)
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Cognitive Needs
Cognitive Needs
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Aesthetic Needs
Aesthetic Needs
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Study Notes
Violation Types
- A violation is a normal, habitual action within a work group that is tolerated by the governing authority.
- Routine Violation: A normal way of doing something in a work group.
- Situational Violation: A violation that occurs due to factors like time pressure, workload, unworkable procedures, inadequate tools, or poor working conditions.
- Exceptional Violation: A violation that is unavoidable due to specific circumstances or tasks
Optimizing Violation
- A violation involving breaking rules for personal reasons, unrelated to the task.
SHELL Model
- The SHELL model is a model for human factors.
- It stands for software-hardware-environment-liveware.
Errors
- Decision Error: An error where the actions intended lead to a situation that is unsafe or that has inaccurate/incomplete knowledge of the problem.
- Perceptual Error: An error caused by degraded sensory input, such as misjudging distance, depth, speed, spatial disorientation, and visual illusions.
- Skill-based Error: An error that occurs in routine, highly practiced tasks, such as those with training or proficiency. A mistake or execution that does not match the actual intent (e.g. checklist error, failed attention, negative habit, etc).
- Knowledge-based Error: An error that occurs in unfamiliar situations or has inadequate analysis or decision making
- Timing Error: An error occurring when a task is too slow, too fast, or too late.
- Error of Commission: An error that occurs when performing a task incorrectly or doing the tasks improperly.
- Error of Omission: An error that occurs when forgetting to do something, ignoring to do something deliberately, or not doing the required thing.
- Sequence Error: An error resulting from performing tasks in the wrong order.
Fatigue
- Acute Fatigue: Fatigue caused by long duty periods or a series of demanding tasks performed over a short period.
- Chronic Fatigue: Fatigue caused by the cumulative effects of fatigue over a longer period.
- Mental Fatigue: A type of fatigue that is the result of emotional stress even with sufficient physical rest.
Workplace Environment
- Internal Environment: The immediate work area, including physical factors like temperature, air pressure, humidity, noise, vibration, and ambient light levels.
- External Environment: The environment outside the immediate work area, such as weather, terrain, and congested airspace, as well as organizational, economic, regulatory, political, and social elements.
Human Factors Programs
- Programs focusing on the environment in which people work, including considerations like physical workplace, tools, equipment, materials, staff, time allotted, and communication.
- Programs focused on people, recognizing the physical, emotional, psychological well-being of staff..
Memory
- Long Term Memory: The storage and retrieval of information, including past experiences, knowledge, and learned abilities.
- Short Term Memory: A limited-capacity memory for storing information temporarily with a duration up to 2 seconds.
- Ultra Short Term Memory: A sensory store, that plays a buffer role, stores experiences for a short duration, typically up to 2 seconds, depending heavily on sensory systems.
- Semantic Memory: Memory related to factual general knowledge.
- Episodic Memory: Memory related to personal events and experiences
Peer Pressure
- Direct Peer Pressure: A person or a group encourages others to perform particular tasks (or behaviors)
- Indirect Peer Pressure Involves an influence by the environment; one may not be a target, but influenced by the actions of others.
- Spoken Peer Pressure: involves verbal influence.
- Unspoken Peer Pressure: is inferred from environment and cues, rather than spoken words.
- Positive Peer Pressure: Encourages healthy lifestyles or positive actions.
- Negative Peer Pressure: Encourages unhealthy or harmful activities.
Human Factors
- An interaction between the human operator and the machine or the aviation system. This also includes the impact of human factors on the operation of the aviation system or the human interaction with machines.
Maslow's Hierarchy of Needs
- A theory in psychology that classifies needs into categories that people need. Examples include: Physiological (e.g. food, water,), Safety, Belonging, Esteem, and Self-Actualization.
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